Harry's Casino - Player’s attempts to close her account have been overlooked.

Hi there

I think my problem with this site is comman. They will not let you close your account. I asked them numerous times to no avail. Being a gambler well not anymore I deposited more funds which if they had listened to me this wouldn't have happened. I have emailed and emailed but again no response. I have tried to make a complain but they ignore my communications. This type of casino needs to be closed down. Negligent and no support to their customers. I have asked for my deposits to be returned (Haha no chance) due to my requests to close my account ignored.

Dear Ann,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please forward emails or screenshots showing that you have sent requests for your account’s closure? My email address is petronela.k@casino.guru. Did you specify in those requests for how long you wish your account to be closed and clearly stated the reason why?

I have checked Responsible Gaming section on the website, and this is what I found https://playatharrys.com/templates/company/responsible_gaming:

„ TIME OUT

Time Out enables you to take a short break from playing with us. To enable Time Out, please contact our Customer Support via Email with your request.

SELF EXCLUSION

Alternatively, you may feel you need a longer break from gambling; in that case you can choose to self exclude. Self Exclusion means that your Harry's account will remain closed for up to 3 months. To enable self Exclusion, please contact our Customer Support via Email with your request.

Please contact us if you require any further information or assistance on Self Exclusion or Time Out options."

https://playatharrys.com/templates/company/terms_and_conditions

"CLOSURE OF YOUR ACCOUNT; TERMINATION OF THE TERMS & CONDITIONS

11.1. Provided that Your Account does not show that a balance id is due to us, You are entitled to close your Account and terminate the Terms & Conditions on not less than twenty four hours’ notice to us at any time by contacting us through our Customer Services. We will respond to your request confirming closure of Your Account and the date on which such closure will be effective, within a reasonable time, provided that You continue to assume responsibility for all activity on Your Account until such closure has been carried out by us (at which point the Terms & Conditions shall terminate)."

Is this the email address that you have sent your email to?

support@playatharrys.com

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, Ann, for forwarding all the relevant communication. Could you please send me your cashier history as well?

Thank you very much, Ann, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Ann.

Thank you very much for sharing your negative experience with the Harry's Casino. We will now try to get in touch with them.

We would like to ask the Harry's Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

Dear Ann.

I am very sorry but since the casino team is unresponsive, we’re not able to proceed with further investigation. Another option is to file an official complaint at ADR and/or licensing authority of the casino. I will gladly help you with it. Please, be aware that this complaint will affect their reputation on our website. Let me know if you have any questions or require further assistance.

Best regards, Jozef

jozef.k@casino.guru