GreatWin Casino - Player's account disabled after winning.

Hi,I have asked to GreatWin to close my account due to my infinite amount of deposits with no winnings,they offered a 400€ cashback to not close the account and so I did. I was playing and I won an amount of 5000€,when suddenly the account was closing and I was trying to log in again. "This account is disabled from Administrator" I was talking with the support and they said that this is because I was asking for that,but I showed the email where I accepted the money for not closing it,at least i want to be able to have my 5000€.

Hello msharon98,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Greatwin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you have any real money balance on your casino account or only the cash back received from the casino? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear msharon98,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.