The player from Germany is dissatisfied with the withdrawal process. We received an email from the player confirming that the issue was resolved.
GGBet Casino - Player’s withdrawal has been delayed.
Amount: €200
GGBet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
i've been trying to verify myself with ggbet for ages first they wanted photos of my viscard forn on the back then the id forn on the back then both together id visa card on the front then a selfie first with my visa card then with my id then both together i sent them everything then wrote something from my bank card the payouts on vis were canceled 3 times first because of a computer error where they supposedly because i haven’t gone through the kyc yet but i have had a number of payouts before without any problems it also went super fast then the error came and then the kyc they push the payout to infinity thousands of emails where i sent a number of documents my bank statement also as an address and bank proof they also have it so i finally made a payout to my bank account they didn’t cancel the payout but the money is still watching in my casino account I hope you can me help I'm completely confused
Automatic translation:
Public
Public
2 years ago
Dear stephan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Before we move forward with this complaint, could you please clarify when exactly you requested this withdrawal?
Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
2 years ago
Hello all,
Just to clarify, the verification dept. received the requested document on 16.03.2022 20:40:18 (UTC),
Date Processed: 16.03.2022 20:41:44 (UTC)
The withdrawal request was approved immediately upon KYC completion. Since this is a bank transfer, it may take 3-7 working days for money to be cleared.
Thank you!
Best of luck,
GG.bet
Public
Public
2 years ago
Hello everyone,
Thank you very much GG.bet Casino for your assistance.
We received an email from stephan that we can consider this complaint resolved. Therefore will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
