The player from Germany has requested withdrawal a week ago. It has been pending since. Player’s complaint has been resolved successfully.
GGBet Casino - Player’s withdrawal has been delayed.
Amount: €280
GGBet Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I requested a withdrawal of € 280 about a week ago
Status is in progress for 6 days
The chat says I just have to wait for the payment to be received
But unfortunately nothing happens
The reviews say that payouts are made within 2-3 days
I also sent all the documents for a KYC to support by e-mail
They said that my documents were not required
And my account is available without any restrictions
To date, I have not received any specific information.
Automatic translation:
Public
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3 years ago
Dear Nataliek,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if your winnings have been accumulated with or without an active bonus? Have you ever received any payments from this casino in the past?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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3 years ago
Translation
Hello
I no longer know exactly whether I played with the bonus
Unfortunately, I can't see it in the player account either.
I will now wait a little longer or on Saturday, August 21st, 2021 will be exactly 2 weeks after the withdrawal request.
Will then report how the status is.
So far, however, I have not received any information from ggbet.
Thank you very much for your effort
Sincerely, K ********
Edited by a Casino Guru admin
Automatic translation:
Public
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3 years ago
I fully understand your frustration, Nataliek. I will set the timer for additional 6 days and if there’s no development by Monday next week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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3 years ago
Translation
OK
Thank you
If necessary, I can send you the email history.
Kind regards
Automatic translation:
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3 years ago
Translation
The payment was made today.
Thank you for your help and efforts
Automatic translation:
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3 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Nataliek, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
