GGBet Casino - Player’s struggling to complete account verification.

Good day Casino guru, i have this concern about GG.BET where they asked me to undergo KYC verification,which i did. It all started out when i tried to withdraw 350 USD, they sent me a notification that says i need to submit pictures of my ID, and a selfie with the ID and GG.BET ID number written in a sheet of paper close to my face, i did what they asked me to do, i follow the exact instructions, as much as possible i made the documents and pictures visible and legible but they keep on sending me notification that i need to Redo and send again documents, i don't know where the problem is and i tried to contact the support/customer service but they're unresponsive. I know that this is not a direct casino related problem because although i played casino in GG.Bet, i also spend or play my money on Match betting both Sports and eSports.

Almost all GG.BET user experience this kind of problem when doing some withdrawal, that KYC verification is very absurd and kind of waste of time, it's essential but not helpful. I hope you can help me out with this, Thank you

Dear CoffinDealer,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that you have not received any explanation stating what was wrong with your documents? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Thank you for your response, Kristina!

I didn't recieve any explanation regarding my documents, all they said was i need to redo and upload again. I did make sure that the documents are well-presented, legible, correct format,put a smile on my selfie but ended up being told again to redo and reupload, again and again. I contacted their support/customer service but to no avail,

Is there someone from GG.Bet that we can talk? Atleast give me back my money. There's a 360 USD in my GG.Bet wallet and i try to withdraw 350USD then bet or play the remaining 10USD. Thank you for your kind response.

The GG.BET support team named Kristina, same as yours, sent an email to my request of withdrawal cancelation and and told me that my documents didn't meet their requirements. However, there's no specific point on how or why my documents are invalid. I hope someone can clarify what mistakes or misteps i made, so that i can upload documents that meet their standard. I don't know if you and Katrina from GG.BET support are the same, I'm still hoping i can get back my money. Thank you!

The GG.BET support team named Kristina, same as yours, sent an email to my request of withdrawal cancelation and and told me that my documents didn't meet their requirements. However, there's no specific point on how or why my documents are invalid. I hope someone can clarify what mistakes or misteps i made, so that i can upload documents that meet their standard. I don't know if you and Katrina from GG.BET support are the same, I'm still hoping i can get back my money. Thank you!

Thank you very much for your reply, CoffinDealer. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I was verified already , i just bet on losing team and lose all my credits, the moment i have 0 balance they immediately verified my account, it goes to show that GG.BET is a con artist. They have to wear out your patience until you have 0 balance. Lesson learned

I was verified already , i just bet on losing team and lose all my credits, the moment i have 0 balance they immediately verified my account, it goes to show that GG.BET is a con artist. They have to wear out your patience until you have 0 balance. Lesson learned

Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

Dear CoffinDealer,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.