GGBet Casino - Player’s account closed for alleged abuse of promotions.

kotteda*********001@gmail.com

Is my mail at ggbet.

I deposit a 500 and it didn't reflect.

Next i had a balance of 1500 and casino closed my account saying i abused their promotions.

But I never won even 1 rupee from promotions nor did I abuse any promotions.

Please help me casinoguru

Dear st5866586,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Please forward your payment receipt to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

No no ,leave the deposit issue.

The casino closed my account and I don't know why.

Yes I used casino bonus but didn't didn't complete wagering and never got even one rupee from bonus.

Please help

Hi st5866586,

Do you happen to know if anyone within your immediate vicinity or social circle has ever redeemed any bonus from this particular casino before? I am asking because there have been instances where individuals within close proximity or with shared IP addresses have been flagged for bonus abuse or fraudulent activity, even if they were not directly involved. Therefore, it would be helpful to rule out any potential conflicts or complications that could arise from previous bonus redemptions by others in your vicinity.

If there's any relevant communication between you and the casino, please forward it to petronela.k@casino.guru.

Looking forward to hearing from you.

No like, I don't know. I found a promocode in a different site and used it. I dont know anyone who used the same bonus or code.

Please solve it 🙂

Hi st5866586,

Could you please forward any relevant communication between you and the casino before we proceed to contact them directly?

Thank you.

No nothing. They just closed my account saying.

They found some kind of bonus abuse in my gaming activity. But the truth i played slots by taking a bonus but never won anything from bonus. Not did I even wager it. Nor won anything out from slots

Thank you very much, st5866586, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello st5866586,

I'm Michal and I have taken over your complaint. I have reviewed your case and if I understand it correctly, you have not finished the bonus wagering, right?

If so, the casino has this mentioned in its bonus T&Cs:

3. All cash bonuses and gifted free spins are available to wager within 5 days from the date of receipt. If the bonuses have not been wagered after this period, they will be automatically voided. The exception is those bonuses with conditions that indicate a validity period.

5. The player only starts playing with bonus funds when the amount in their real account is at zero.

So, as real money is used first, your winnings likely came from bonus money and as you have not fulfilled the bonus wagering the funds were deducted. But I would like the casino team to explain what really happened. We would like to invite GGBet Casino to join the conversation.

Dear GGBet Casino,

Can you please provide more information as to why the player's account was closed? Please forward any evidence of the supposed bonus abuse to me at michal.k@casino.guru

Hello Kotteda,

We appreciate you reaching out to us. After reviewing your account activity, we observed that you engaged in what is commonly referred to as "bonus hunting." This involves making deposits, activating bonuses, collecting features in certain games, and then concealing real funds by placing sports bets.

This practice violates our casino bonus terms, particularly points 20 and 21, as outlined in our terms and conditions (https://gg.bet/en/casino-bonus-terms). Notably:

Point 20 states that excessively postponing any game rounds, including free spins and bonus games, while playing with bonus funds is strictly prohibited.

Point 21 specifies that using strategies to fulfill bonus wagering requirements, such as collecting scatters to obtain free spins using the bonus balance and then transferring these free spins to the real balance, is not allowed.

Regrettably, as a result of these violations, we had to block your account.

Michal, all evidence has already been sent to your email. If additional information is needed, please let me know.

No, I never did it. I didn't even get any profit from casino/ slots only

Thank you for your email and for providing evidence, GGBet Casino Team.

Dear st5866586,

We have received compelling evidence from GG Casino, indicating that your gaming activity aligns with the description provided by the casino team. This contradicts your statement, and such conduct is generally deemed unacceptable in nearly every online casino. Considering the weight of this evidence, we find ourselves in agreement with the casino's decision, as they have acted in accordance with their bonus terms and conditions.

Regrettably, after a thorough examination of all relevant information, we must decline your complaint as unjustified. It is strongly advised that you carefully review the bonus terms and conditions before activating any bonuses, ensuring strict adherence to all rules to prevent disappointments similar to this one. We regret that we could not be of assistance in this matter, but please feel free to reach out in the future if you encounter any issues with this or any other casino, and we will make every effort to provide assistance.

Best regards,

Michal

Casino Guru