GGBet Casino - Player has been accused of opening multiple accounts.

Доброго дня!

Дуже давно користувався послугами цього букмекера, жодних проблем не було, не одноразово проходив верифікацію!

06.08 Виграв гроші, але уже через декілька годин не зміг зайти на сайт

В службі підтримки пишуть, що у мене декілька акаунтів, але це не можливо!

Просто вкрали мої гроші!!!

Dear Jopan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Were your winnings accumulated with or without an active bonus? Have you redeemed any promotional offers in this casino in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello all,

The complaint is of the exact nature as https://casino.guru/vulkan-vegas-casino-player-s-account-has-been-blocked-28

The player was using the same very scheme on both sites:

The player violated Bonus T&Cs, in specifics:

"It is strictly forbidden to abuse any game rounds by their postponement, including free spins or bonus games while playing with bonus money. Any postponed games, bonuses and/or free games lead to the cancellation of winnings and confiscation of the player’s balance." & "In case we determine the player is using a bonus or any other promotional offer for the sole purpose of obtaining a positive result using known methods aimed at safe wagering of this bonus, the player will be immediately deprived of the current real and bonus balances, and may as well get blocked for the bonus abuse."

What player was doing, is he was playing two games by Bgaming - "Foxy Wild Heart" and "WBC Ring of Riches".

These games include accumulating bonus function, so once the player gets close to launching the bonus function by betting with bonus money, he then switches to real money balance and receives the winnings onto real money balance.

Hope this clarifies.

Kind regards

Thank you very much, GGBet Casino team, for the clarification.

Dear Jopan,

Could you please forward your game history to petronela.k@casino.guru? I would like to check your game history during bonus wagering. Thank you very much in advance.

I have received game history from the casino. Unfortunately, I must confirm that bonus rounds were postponed. I’m sure that there’s a possibility that you haven’t done it intentionally however, it is strictly forbidden in the majority of casinos. Sadly, there is not much we can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear Jopan,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.