Dear tammiw84,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please advise when exactly the casino closed your account? Could you also send me the email you received from them after your account was finally closed?
Could you kindly specify how much money you deposited into this casino from March 21, when you mentioned you had a gambling addiction in your email and requested to be self-excluded?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear tammiw84,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please advise when exactly the casino closed your account? Could you also send me the email you received from them after your account was finally closed?
Could you kindly specify how much money you deposited into this casino from March 21, when you mentioned you had a gambling addiction in your email and requested to be self-excluded?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika