Funclub Casino - Player’s struggling to withdraw his winnings.

I completed my bonus can only withdrawal 100 and mu options are by wire transfer only it says can withdrawl with bitcoin also but wont give me the option to do so after all the fee's there's is hardy anything left lol where is my other options at??

Dear Jeffrey,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Do I understand correctly that your winnings have been accumulated from a No Deposit bonus purely? Have you been advised to place a minimum deposit to verify your payment method? Was any alternative payment method offered to you to withdraw the winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Was never told or advised to make deposit

I have checked the general bonus terms and conditions (here) and this is what I found:

"Due to smaller amounts and processing fees, any initial withdrawal request resulting from winnings generated off a no-deposit bonus is only going to be paid via on-line electronic payment processes i.e. the subsequent withdrawal methods: Bitcoin or other crypto currencies."

I didn't find anything about mandatory deposit before a withdrawal of No Deposit bonus winnings will be processed. I will now transfer your complaint to my colleague Martin (martin.d@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I tried the wire transfer. But I don't think it worked

Hello Jeffrey!

I will take care of your complaint from now on. I would like to invite representatives of Funclub Casino into this complaint in order to help us with the withdrawal issue.

Dear Steve and Funclub Casino,

I would like to ask you to forward us with the evidence of the duplicate accounts in question, so we can better investigate the surrounding circumstances. You can reach me via email: 'martin.d@casino.guru'.

Sure, Martin!

I have sent you an email just now with the screenshot of duplicate accounts set up by the player. I hope this helps.

Thanks

Steve Jones

Resolutions Department

1888 480 7988

Extn 801

Hello Jeffrey!

We have received the supporting evidence from the casino and it really seems that there are 2 accounts with your credentials. According to the terms and conditions of Funclub Casino, which you can find here https://www.funclubcasino.com/privacy/?set_lang=en_GB, namely the term:

"6.3.4 Only register a single account in the name of a particular person: multi-account practices are strictly prohibited."

Possessing two accounts to your name is forbidden as in most of the casinos, therefore I am afraid, we will not be able to support you in this case.

I was unaware I had two accounts I apologize and this complaint

Dear Steve and Funclub Casino,

I would like to ask you to provide us with more information on point 2 of your first reply "Also, I see no balance on both of these accounts to be able to request a withdrawal.". Is there no balance at all or the player did use any kind of bonuses on both accounts which are not withdrawable at this point?

There is no balance on either account I play the money off I was disqualified for having two accounts I told you guys earlier that this was resolved quit worrying about it

Dear Jeffrey,

Unfortunately, after gathering all the necessary information we are rejecting this complaint. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.