The player from Germany attempts to deposit money at Funbet but encounters an error and decides to use a bank transfer. However, unauthorized transactions totaling 945€ are charged to his credit card. The casino has promised a refund, but it has not been processed yet.
Funbet Casino - Player faces unauthorized transactions at the casino.
Amount: €945
Funbet Casino
Safety Index:Fresh casinoSafety Index
We use the Fresh casino rating to identify new casinos, for which it's too early to see how they treat their players. We give this rating to casinos that are relatively new on the market, have low revenues, and not many player complaints.
Case opened
Current status
Waiting for Casino Guru to reply
6d 9h 31m 4s
Case summary
14 hours ago
Public
Public
2 days ago
Translation
Hello, I registered with the casino Funbet on 19.10.2024.
I verified my credit card and wanted to make deposits, but it didn't work because it showed me an error.
I then decided to make deposits via bank transfer.
However, several transactions totaling 945 € were charged to my credit card by the casino, which I never authorized.
My credit card has two-factor authentication, so I can prove every payment I made with it.
These transactions, totaling 8, were never authorized or made by me.
I have already contacted the casino, and they told me that the money would be refunded.
However, no refund has been made to date.
Please help me recover my money from the casino.
Automatic translation:
Public
Public
14 hours ago
Dear xSerious169,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Funbet Casino.
If you experienced unauthorized transactions, we would recommend contacting your bank or the case credit card issuer if you won't reach resolution instead of our forum. Please understand that we do not have the resources or power to run the investigation in these matters in case the perpetrator is unknown.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please provide proof the casino agreed to a refund and under which circumstances?
- Could you please share the evidence in the form of screenshots here, or send the information to my email at tomas@casino.guru?
Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
