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Hello, I registered with the casino Funbet on 19.10.2024.

I verified my credit card and wanted to make deposits, but it didn't work because it showed me an error.

I then decided to make deposits via bank transfer.

However, several transactions totaling 945 € were charged to my credit card by the casino, which I never authorized.

My credit card has two-factor authentication, so I can prove every payment I made with it.

These transactions, totaling 8, were never authorized or made by me.

I have already contacted the casino, and they told me that the money would be refunded.

However, no refund has been made to date.

Please help me recover my money from the casino.

Hallo, ich habe mich am 19.10.2024 bei dem Casino Funbet angemeldet.

Ich habe meine Kreditkarte verifiziert und wollte Einzahlungen tätigen, was jedoch nicht geklappt hat, da es mir einen Error angezeigt hat.

Ich habe mich dann für Einzahlungen über Banküberweisung entschieden

Jedoch wurden mehrere Transaktionen über einen Gesamtwert von 945 € vom Casino von meiner Kreditkarte abgebucht, die ich nie autorisiert habe.

Ich habe bei meiner Kreditkarte eine, zwei Faktor Authentifizierung und kann somit jede Zahlung, die ich mit der Kreditkarte getätigt habe, nachweisen.

Die sind Transaktionen, in Summe 8 stück habe ich nie freigegeben oder getätigt.

Ich habe das Casino bereits kontaktiert, und man sagte mir, das Geld wird zurück erstattet.

Bis heute wurde jedoch keine Rückerstattung vorgenommen.

Bitte hilf mir, mein Geld vom Casino wieder zu erhalten

Dear xSerious169,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Funbet Casino.

If you experienced unauthorized transactions, we would recommend contacting your bank or the case credit card issuer if you won't reach resolution instead of our forum. Please understand that we do not have the resources or power to run the investigation in these matters in case the perpetrator is unknown.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please provide proof the casino agreed to a refund and under which circumstances?
• Could you please share the evidence in the form of screenshots here, or send the information to my email at tomas@casino.guru?

Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

In order to contact my credit card provider, they say I have to file a report with the police, which I would like to avoid.

Since the payments were made from/in this casino, I was hoping for your help.

I will send you the statement from the casino, the

I received by email to your email.

Best regards

Hallo,

Um mich eine meinen KreditkartenAnbieter zu wenden, muss ich laut deren Aussage eine Anzeige bei der Polizei aufnehmen, was ich gerne verhindern würde.

Da die Zahlungen von/in diesem Casino getätigt wurden, habe ich auf ihre Hilfe gehofft.

Ich senden Ihnen die Aussage des Casinos, die

ich per Email erhalten habe an ihre Mail.

viele Grüße

Thanks for your emails.

• Have you received any update from the casino regarding the refunds since your last email?
• Could you please provide proof of these transactions to me?
• Make sure to show proof where the successful deposits are visible and the unauthorized charges are visible as well.

I apologize for the inconvenience.

My email is tomas@casino.guru

Thanks for your email.

You wrote you registered with the casino on the 19th of October 2024 however based on the screenshots from the deposit history you made deposits on or before October 15th.

Also, the deposit transactions seem to belong to the same recipient and appear to sum up to 12 transactions totaling 1535€.

Could you please explain these discrepancies?

Could you please advise how much were the successful credit card deposits on this screenshot worth to your knowledge?

Thanks for your reply.

I apologize for not replying sooner.

From the evidence you provided, it's not our conclusion the casino agreed to a refund. The comment in their response doesn't necessarily indicate any active participation in the resolution of the problem from our point of view.

If the casino is unaware of the transactions, I would also recommend you contact your bank as soon as possible and report a misuse of your funds.

• If my assumptions are inaccurate and you wish to continue with the complaint, please share screenshots of your deposits as they appear in your transaction history in your casino's profile with me.
• Send the screenshots to my email at tomas@casino.guru

Hello,

My casino account is currently blocked.

I have sent you a live chat excerpt via email, which also confirms that they are looking into it and solving the problem.

I was also told by email, which I already sent you, that I would get my money back.

My bank just tells me to file a report with the police.

Otherwise I should clarify it with the casino directly

Hallo,

Aktuell ist mein Konto beim Casino gesperrt.

Ich habe dir per E-Mail einen Live Chat-Ausschnitt geschickt, bei dem mir ebenfalls bestätigt wird, man kümmert sich drum und löst das Problem.

Per E-Mail wurde mir, was ich dir schon geschickt habe, auch gesagt, ich bekomme das Geld zurück erstattet.

Meine Bank sagt mir nur, dass ich eine Anzeige erstellen soll bei der Polizei.

Ansonsten soll ich es mit dem Casino direkt klären

Thanks for the update.

Has the casino processed the refund already?

Are there any other obstacles from the casino's side for you to receive your money?

Please let me know.

Hello, no, I have not received the money from the casino yet and I am no longer receiving any replies from the casino to my emails

Hallo, nein, das Geld habe ich vom Casino noch nicht erhalten und ich bekomme auch keine Antworten vom Casino mehr auf meine E-Mails

Thank you very much, xSerious169, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello, xSerious169!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation. In case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: pavel.k@casino.guru. It will not be shared with anyone, including the player.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I would like to give a casino one more chance as they have responded to us but have not given more information regarding the case.

We are in an ongoing communication with the casino.

Thank you very much. I have also sent the casino my transaction approvals from October 17, 2024 as proof.

I also had my credit card blocked on October 17, 2024 due to these transactions

Vielen Dank. Ich habe dem Casino auch noch einmal aus Beweis meine Transaktionsfreigaben von 17.10.2024 gesendet.

auch habe ich meine Kreditkarte am 17.10.2024 sperren lassen aufgrund dieser Transaktionen