Frumzi Casino - Player’s bonus objectives are unrecognized.

I have completed all the objectives to receive the €250 real money bonus, but the consecutive 5-day login does not appear as completed, even though I have logged in for more days. I have complained multiple times to the casino, but the issue has not been resolved. Furthermore, I no longer see my objectives and rewards; the page opens empty after my complaints. Additionally, in recent days, the bonuses have not been assigned automatically, and I always have to claim them via customer support.

Hello yuliiademiniatsa,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Frumzi Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Can you please send a direct link to this bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that bonuses are a good-will of the casino and they can decide at any time who gets them or not.

Looking forward to your answer.

Regards,

Nick

Dear yuliiademiniatsa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.