Freshbet Casino - Player's winnings have been confiscated.

Got their no deposit freespins, which by the terms are cashable, if wagering is met. Completed the wagering and as I am a verified player, they confiscated the winnings when I tried to withdraw!

I will head to Stockholm's Cyber Crime Office and report them!

Hello mk_73,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Freshbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you ever deposit into the casino? When was the last time you spoke to the casino and what was it about? Did they explain the reason of voiding your balance?

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

I have registered into this casino 4 months ago. I haven't deposited yet because I have played on its' sister casinos, and haven't got any of my winnings. But if it is required a deposit, I am willing to do it.

This bonus, as per terms, was cashable and I fulfilled their conditions.

I spoke yesterday with the customer support and they said write an email, to support@fresh-bet. com.I sent 2 emails, and got no response from them.

Hello mk_73,

Please forward the communication between you and the casino regarding this case to nikolas.b@casino.guru.

I sent them. Please check.

Hello mk_73,

As the reason of confiscating your balance is not yet know, your complaint will be forwarded to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thank you, for your patience. These guys need only the EUROPOL!

Hello mk_73,

I'm Michal and I have taken over your complaint. I have reviewed this case and I will contact the casino to shed more light on this matter.

We would like to invite Freshbet Casino to join the conversation.

Dear Freshbet Casino,

Can you please provide more information on why the player's winnings were confiscated?

Hello,

We want to inform you that the user has breached the bonus rules. The user's balance was nullified and bonus function has been turned off according to the rules of the website.

Regards.

Freshbet.

Dear Freshbet Casino,

Please forward any evidence to me at michal.k@casino.guru to support your claim the player has the bonus rules and thus is not eligible for the bonus winnings.

Hello Michal,

@Freshbet.com

Can you please state specifically what did I breach?

Note that, I have only met the wagering of a bonus, which was cashable!!!

Do you want me to deposit?

Then you will breach your own rules, because the bonus was a no-deposit.

Hello,

Dear Michal, the required information has been sent to the mentioned email.

Regards.

Freshbet.

Dear mk_73,

As per your response, you have not yet made a real money deposit to Freshbet Casino, correct?

Could you please confirm which bonuses you have claimed at Freshbet Casino?

100 freespins without deposit with code as advertised on an affiliate (casinogap.org).

And yes I haven't deposited yet!

What's wrong with that?

Excuse me, where was the terms' breach?

Casinos offer introductory freespins!

Thank you for your email and the provided evidence, Freshbet Casino team.

Dear mk_73,

Thank you for your confirmation that you have not made any real money deposit to Freshbet. I have received evidence that you have claimed multiple no-deposit bonuses thus breaching the casino rule as mentioned here:

After gathering all the necessary information and evidence, we are rejecting this complaint as unjustified due to breaching the casino's bonus terms and conditions.

Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino, and we will try our best to help.

Best regards,

Michal

Casino Guru