The player from Italy deposited money into the casino over 24 hours ago and has not received credit for the deposit yet. The player later informed us that her issue has been resolved, so we closed the complaint.
Freshbet Casino - Player's deposit is not credited.
Amount: €200
Freshbet Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.1
Freshbet Casino has a Safety Index of 6.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
I made a deposit more than 24 hours ago, I don't want my WITHDRAWAL credited
Automatic translation:
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1 year ago
Dear beretta,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
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1 year ago
Translation
Yesterday after 10 days they gave me the money from the payment...well...
Automatic translation:
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1 year ago
Thank you for the information. Do I understand correctly that your complaint may be considered resolved? Please let me know.
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1 year ago
Dear beretta,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
