Freshbet Casino Review

The player from the United Kingdom had had their account at Freshbet locked after verification, which had prevented them from withdrawing their £1447 winnings. The casino had proposed to return the original £30 deposit, but this amount was below the minimum withdrawal limit. The Complaints Team had attempted to gather more information from the player to investigate further. However, due to the player's lack of response, we had been unable to proceed with the investigation. The complaint had therefore been rejected.

The player from the United Kingdom had experienced issues with depositing money into their Freshbet account. Despite the money having left their bank account, it did not appear in their Freshbet account. The player had received assurances from support that this would be resolved. However, after three months of regular follow-ups, the issue was still unresolved. We had to reject the complaint due to the lack of response from the player, which prevented us from proceeding with the investigation or providing potential solutions to the issue.

The player from Spain had his account closed for six months without explanation and wasn't able to withdraw his money. Despite being told responses would arrive in six months, he hadn't received any communication. The player had deposited around 2000 Euros and had a balance of 3822 Euros when the account got blocked. The casino stated that the account was under investigation due to suspicious sports betting behavior. The casino had since allowed the player to withdraw funds in limited amounts. However, since the issue was sports betting-related and the Complaints Team didn't have a branch dealing with sports betting, they were unable to assist further and suggested other platforms for the player to file a sports betting-related complaint.

The player from the United Kingdom created an account, deposited £650, and accumulated winnings. He found his account locked the next day due to a supposed duplicate account he was unaware of. He requested for the withdrawal of his balance, but has received no response.

The player from the UK had requested Freshbet to block the deposit function, but they had failed to respond quickly, which resulted in £1850 in additional deposits. The player had also discovered that their license appeared expired on CEG's website, despite still accepting UK players. The player had claimed to have mentioned her gambling problem to the casino before depositing, but failed to provide proof of such communication. Therefore, we had been unable to confront the casino about their supposed obligation to protect the player and request a refund on her behalf. The complaint was ultimately rejected due to the player's lack of response to our inquiries.

The player from the United Kingdom had experienced a delay in the withdrawal process. Although his previous withdrawal had been processed promptly, the current one had been delayed with a lack of clear communication from the casino. We reached out to the player for additional information to investigate further, but received no response. Therefore, we had to reject the complaint due to lack of player's cooperation.

The player from Spain had been unable to withdraw funds from the casino and had received no response from the casino's support team. Despite his account having been validated, the casino had informed him that his case was still under investigation. We had intervened and contacted the casino, which had claimed to have processed the withdrawal. However, the player did not confirm having received the funds, and despite multiple reminders, he hadn't responded to our messages. Consequently, we had to reject the complaint due to lack of player's cooperation.

The player from the United Kingdom had stated that his son, who suffered from mental health conditions, used his own bank card but registered the account under the player's name, resulting in a loss of £9700. The player believed Freshbet Casino failed to identify this irregular spending pattern and sought a refund based on the casino's terms and conditions concerning third-party payments. However, we had concluded that the casino's terms explicitly prohibited third-party payments and that the player was responsible for providing accurate personal information when creating an account. Therefore, the complaint had been rejected as the casino was not liable for funds lost from third-party accounts.

The player from the United Kingdom, who suffered from serious mental health conditions, claimed that Freshbet Casino had not recognized her excessive spending pattern, which she believed should have alerted them to her problem gambling. Despite having lost nearly £7000 and having asked the casino to close her account, she received no assistance and was then requesting a refund. The Complaints Team had asked for specific dates and proof of her deposits for further investigation. However, the case was ultimately closed due to unspecified reasons.