Jean's work in Casino Guru is focused on data, admin, and website management. With over 10 years of experience in the administrative industry plus experience as a licensed poker dealer, Jean as a casino analyst has the perfect eyes and ears in overseeing complaints and website supervision. Apart fro...
OverviewSafety and fairnessGamesBonusesPaymentsCustomer supportUser reviewsDiscussion
Jean S.
Author
Jean Susor
Casino Analyst & Complaint Specialist
Jean's work in Casino Guru is focused on data, admin, and website management. With over 10 years of experience in the administrative industry plus experience as a licensed poker dealer, Jean as a casino analyst has the perfect eyes and ears in overseeing complaints and website supervision. Apart fro...
Massive selection of games including wide variety of live dealer games, progressive jackpot slots
Terms and Conditions are not present on the website
Some unresolved complaints
Not all payment methods are available for all countries
Casino screenshots
In this review of Freshbet Casino, our impartial casino review team carefully evaluated this casino and its pros and cons based on our casino review methodology. Our expert team has taken into account the fairness of the casino's Terms and Conditions, valid licenses, complaints from players, customer support, limits, and other significant markers to assess whether this casino is safe to play at and legit, an overt scam, or something in between.
Based on these markers, we have calculated the Safety Index, a score that summarizes our analysis of the safety and fairness of online casinos. The Safety Index tells you how safe a casino is. The higher the score, the better your chances of a safe experience. Freshbet Casino scored Low Safety Index of 3.6, implying a deficiency in fairness and safety as per our evaluation standards. Find out if Freshbet Casino is the right casino for you by reading the rest of our review.
Is Freshbet Casino fair and safe? Safety Index explained
Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.
Going through the Terms and Conditions is essential to our Safety Index calculation process. However, in the case of Freshbet Casino, we did not find any General T&Cs at all. Since we view this as a major concern regarding fairness and safety, we reduced the casino's Safety Index. Besides that, our reviewers uncovered unfair or questionable practices specified elsewhere.
Based on our estimates or gathered data, Freshbet Casino is a big online casino. In relation to its size, it has a high value of withheld winnings in complaints from players. We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.
As far as we know, no relevant casino blacklists include Freshbet Casino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.
All of that, together with other factors considered in our review, has resulted in Freshbet Casino having a Safety Index of 3.6, which is a Low value. We advise players to avoid this casino and explore alternatives with a higher Safety Index.
Terms and Conditions of Freshbet Casino
We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. In some casino T&Cs, we find clauses that we regard as unfair. These can give the casino grounds to hold back player winnings in certain cases.
During our review of Freshbet Casino, we were not able to find any General Terms and Conditions on the casino's website. We consider this a big issue, as it means that Freshbet Casino does not specify the rights and responsibilities of players and the casino itself. Moreover, our reviewers discovered unfair or questionable rules specified outside of the General T&Cs.
Note: Read through and explore our specific findings from the T&Cs check here.
Freshbet Casino player complaints
Player complaints are a key part of our review process. They give us useful information about the problems players face and how casinos handle them. We use our Complaint Resolution Center to collect player complaints. These, along with complaints from other sources, are used to calculate our Safety Index.
We currently have 12 complaints about this casino in our database. Because of these complaints, we've given this casino 13,077 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Freshbet Casino user feedback and reviews
At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.
The user satisfaction feedback of Freshbet Casino shared by 18 users has resulted in a Mixed User feedback score. To view the casino's user reviews, navigate to the User reviews part of this page.
Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.
Freshbet Casino company data and licenses
Freshbet Casino is owned by Ryker B.V. and has estimated annual revenues higher than $5,000,000. This makes it a medium-sized online casino on our scale.
Freshbet Casino has a gambling license issued by Curaçao Gaming Authority in Curaçao.
Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.
Withdrawal limits
Win limits
EUR 7,500 per week
EUR 300,000 per spin
EUR 15,000 per month
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Languages and customer support options
Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. The options available at Freshbet Casino can be seen in the table below.
Language
Website
Customer support
Live chat
English
Spanish
Portuguese
Russian
German
Italian
Czech
Danish
French
Arabic
Turkish
Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. Customer support is something we value highly, as it can help you sort out any issues at Freshbet Casino. This includes potential difficulties with your account, withdrawals, and more. We would say Freshbet Casino has a good customer support based on the responses we have received during our testing.
Freshbet Casino casino games and slots
Freshbet Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Games from 68 casino game providers are available. This includes NetEnt, Novomatic, Apricot (Microgaming), Play'n GO, Blueprint Gaming, Pragmatic Play, Yggdrasil Gaming, Igrosoft, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Playson, Amatic, Evoplay, BGaming, GameArt, Endorphina, Wazdan, PariPlay, Habanero, Red Rake Gaming, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, Esoterica, Belatra Games, Booongo (BNG), MrSlotty, Relax Gaming, Bullshark Games, Smartsoft Gaming, Platipus, Slotopia, Backseat Gaming, Mancala Gaming, Spadegaming, Apollo Games, G Games, Gamomat, OneTouch, Mobilots, TrueLab Games, Reevo, Gamino, Axolot Games, Mascot Gaming, SlotMill, Amusnet, Oryx Gaming, Worldmatch, Gamebeat, Fugaso, Felix Gaming, AvatarUX, Gamzix, 1spin4win, Kalamba Games, Golden Hero, PatePlay, EGT Digital, Thunderspin, 7Mojos, Hacksaw Gaming, 18Peaches, Ruby Play, LAMBDA gaming.
Freshbet Casino bonuses and promo codes
Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. The most common are no deposit bonuses or free spins that you can get for just registering, and deposit bonuses that are given to players for making a deposit. That being said, casinos might offer other types of bonus codes, welcome sign-up bonuses, or loyalty programs as well.
At present, there are 4 bonuses from Freshbet Casino in our database, including:
155% up to $500
100% up to $500
50% up to $500
100% up to $500
Please bear in mind that players from certain regions might not have access to these bonus offers. To see which bonuses you are eligible for, visit the 'Bonuses' section of this review.
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Company info
Owner
Ryker B.V.
Established
2021
Estimated annual revenues
> $5,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Freshbet Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. However, this casino does not have any public General T&Cs, which means it does not specify the rules that should be followed when playing at it. On top of that, we found some unfair rules in other places. We have lowered the casino’s Safety Index as a result.
Casino size
Big casino
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints. Besides direct complaints, we also considered 4 complaints from other sources.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Slightly negative
Low win limit: €300,000 / spin or game round
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
This casino does not have any publicly available general Terms and Conditions, which means it does not specify the rules that should be followed when playing at it.
Important:
Casino doesn’t react to 3rd party complaints
The casino doesn’t cooperate with our Complaint specialists on any complaints submitted through Casino Guru. If you run into issues, we recommend contacting the casino directly.
Unfair terms and conditions
Playing restricted games while wagering bonuses may forfeit bonus balances
Our Safety Index calculation also takes into account complaints about related casinos and complaints submitted through websites other than Casino Guru.
Submit a complaint
Games
Games
Explore the game selection available at Freshbet Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 14
Not Available: 1
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 8
Not Available: 0
Real Games
Verified by Gamecheck
Real Games
A selection of games from multiple game providers have been checked and NO fake games have been found.
Browse all bonuses offered by Freshbet Casino, including their no deposit bonus offers and first deposit welcome bonuses.
No bonuses available for players from Ohio
Unfortunately, it seems that Freshbet Casino does not offer any bonuses to players from your country.
Loyalty program
Freshbet Casino offers a loyalty program. Here is what you can get for achieving a higher status:
CashbackHigher withdrawal limitsExclusive rewards
Payment methods
Payments
Browse an overview of payment methods supported by Freshbet Casino, along with related limits and fees associated with transactions to or from your casino account.
Payment methods
Show all
(20)
Payment methods (20)
Transaction limits
Withdrawal limits
€15,000
per month
€7,500
per week
Win limits
€300,000
Per spin
Currencies
Traditional
Supported Fiat currencies.
USDCADEURGBPAUDBRLDZDEGPLYDMADTND
Customer support
Customer support
Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.
Language options
Website
Available in
11 languages
EnglishFrenchGermanItalianRussian
6 more
All languages (11)
English
French
German
Italian
Russian
Spanish
Arabic
Czech
Danish
Portuguese
Turkish
Live chat
Available in
2 languages
EnglishGerman
All languages (2)
English
German
Customer support:
Available in
2 languages
EnglishGerman
All languages (2)
English
German
Live chat rating
Good
Based on 7 tests
Date and tester
Rating
29 Nov 2025
Jean S.
Subpar
05 Feb 2025
Mária B.
Good
05 Apr 2024
Natalia B.
Good
25 Jul 2023
Ayberk A.
Good
28 Oct 2022
Stefan M.
Good
07 Sep 2021
Peter M.
Good
27 Aug 2021
Tomas S.
Subpar
User reviews
User reviews of Freshbet Casino
This is a place to share experience with Freshbet Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Mixed
Rated by 18 users
Very positivePositiveNeutralNegativeVery negative
Do you have any experience with this casino?
Write a review
Summary of player reviews
Guru AI
Games appear to be a slight draw for players, though feedback is not overwhelmingly positive. Payments and customer support generate the most concern, with significantly more negative reviews than positive ones.
Casino Guru
We want players to understand gambling.
• 3 weeks ago
It is with great regret that I must say this platform should be shut down—and it should be, because it’s a danger to players. This is the third time in a row that I’ve made a deposit via Skrill here, and it takes days for the funds to be credited to my casino account—not to mention that customer support always says exactly the same thing: "Please wait "within an hour," and if it’s not there, to contact them again. The incredible thing is that an hour passes, you reach out again, and they simply say, "Your deposit is pending verification and may take 5 days." I mean, the money is mine—I deposit it there, and I still have to wait 5 days for verification on something that’s already mine. The RTP at this casino is among the worst out there—slots constantly freeze on any device. Honestly, I doubt this casino operates with a license, since they use streamers to advertise the casino because they know that if it weren’t for them, no one would play here. Be careful—this may be a fraudulent casino.
Venho por este meio com um desconforto dizer que esta plataforma tem tudo para ser encerrada e devia pois é um perigo para os jogadores já é a 3 vez consecutiva que depósito via skrill aqui e levam dias para ser creditado na minha conta do casino para não falar que o suporte diz exatamente a mesma coisa sempre aguarde dentro de uma hora e se não tiver nos contacte outra vez o incrível é que passa uma hora vocês volta a falar e dizem simplesmente o seu depósito vai para verificação e pode levar 5 dias quer dizer o dinheiro é meu eu vou lá depositar e ainda tenho que levar uma verificação de 5 dias para algo que é meu O rtp deste casino é dos piores que há slots travam constantemente em qualquer dispositivo sinceramente eu duvido que este casino opere com lincença pois eles usam stremaers para publicitar o casino porque sabem que se não forem eles ninguém joga aqui cuidado possível casino fraudulento
Nothing
Nada
Deposits via Skrill take days to be credited
Depósitos via skril levam dias a serem créditados
RTP is the worst I've seen
Rtp é o pior que vejo
Slots are slow
Slots são lentas
Confusing platform
Plataforma confusa
• 5 months ago
After withdrawal request, got mail that my account is under investigation(no explanation when asked), CAN LAST UP TO 6 MONTHS. Removed withdrawal options after few withdrawals, seems like u should not win here. Inviting them to explain them here, legal actions are taken.
best offer, doesn't matter because of scams
rich deposit options, but limits on withdrawal(bank and crypto)
scam actions
• 7 months ago
They closed my account ,took my money, accusing me of violating rules. I asked them several times to explain specifically what I violated, but I was left without an answer. They did not explain to me what I violated because I am sure that I did not do anything against the rules. They just don't want to pay. That's the whole truth.AVOID
nothing
they dont pay
accusing without reason
• 10 months ago
Love this casino 5* from me I will definitely be a returning customer friendly customer service and lots of games to choose from!
Fast withdrawals
Fun games
Fast website
Friendly customer service
Many payment methods
• 1 year ago
Great casino
I’ve never ever had a problem with this site I’ve been playing for over 3 months now and have never had a problem with depositing money or withdrawing money once my cards and accounts were verified.
Fast withdrawals. Always so helpful the staff do the best to help with your queries. The live chat and email service is amazing always so fast to reply. They have a free bet for every three bets you do. So many different deposit and withdrawal options. I would recommend 100% i will alway use this site going forward.
Lots of bonus available and promo codes are released very very often compared to any other casino.
Overall great site to use, Highly recommend.
Fast withdrawals, once card is verified very quick withdrawals especially crypto.
Great variety of casino games.
Customer service always helpful via livchat or email.
Variety of bonuses and promo codes
Overall layout is simple and easy to navigate
• 2 years ago
This site is amazing, the selection of games are great and they have amazing bonuses
Fast withdrawals
Huge game selection
Great bonuses
None
• 2 years ago
Do not use this site. They are a scam.
You deposit money. None of the bonuses are free spins work.
I have spoken to Live chat three times And they have all contradicted one another manually inputted spins then taking them off and now deleting me from the chat when they've admitted fault..
It's an absolute joke
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• 2 years ago
AVOID! There are way better out there, such as Flush, Deloro, Scorpion - who are much fairer in taking payments and processing withdrawals.
Freshbet have been hugely unfair by taking multiple deposits and then, when requesting a withdrawal, closing the account because I had one previously. Even though it was a genuine mistake, last deposit only refunded and both previous deposits and withdrawal cancelled.
They simply cannot be trusted to treat you fairly.
None, if basic customer service and decency do not exist
Untrustworthy
Basically fraudulent/corrupt terms hidden in their T&Cs
Regulator is pointless
• 2 years ago
Lately whoever opens account and win some money gets asked to wait 6 months "investigation" even when that 6 period passes they still dont pay you your winnings!
My account was fully verified and I was playing normally until I wanted to withdraw my money. On September 2023 they wrote me I should wait "6 months investigation" now its April and that period have passed but they still dont answer me and dont give my balance of 1800$
Dont waste your time opening account here!
Nothing
Dont pay winnings
Bad support service
Even if verification is succesfull they still dont pay winnings
• 2 years ago
I find Freshbet a very good casino. The slots play as well as any that I have encountered. The verification is through but quick. I can deposit using bank transfer and withdraw using crypto. I play lady wolf moon megaways at .30 + 15 for having a double chance of getting the 3 orbs needed and have had some good wins. You can deposit as a little as £10 and withdraw £20 and withdrawals are processed within 4hrs
Low deposit
1x play through
Fast withdrawals by crypto
No real reward program
• 2 years ago
Pathetic casino lost money due to frequent disconnection please be aware of this. I contacted support and was instantly told there is no problem at there end. Out of two thousand spin I was disconnected 70 times. Really annoying and to not accept this puts a big question mark on this site. It's ok if I lose 400 usd I have learned my lesson please don't try to learn the hard way like me stay away from this RUN!!!
Frequent disconnection
Rigged slots
• 3 years ago
UK Player Review
Great looking site, easy registration, verification process was smooth and have cashed out a few times here without any issues.
Quick Verification Process
24-48hrs Withdrawal Process (SEPA)
Good Selection of Games.
Site has bugs, game play interrupted with connection issues which ruins the experience sometimes.
Home button within games is linked to another site (Spam). Reported through live chat and told to not use this function. 24/08/2023.
Only 1 withdrawal can be made at a time. You'll need to wait until the first withdrawal is complete before making any others. Unfair in my opinion.
Lots of games are restricted to UK players.
• 3 years ago
FreshBet Casino provided a notable experience with its diverse range of games, user-friendly interface, and attractive promotional offers. It offered an enjoyable and engaging gambling environment that left a positive impression.
impressive design
my favourite games
• 3 years ago
Do not use this site. Awful. They say deposit 20 to get bonus. £20 in gbp is not enough. They will not credit. And awful customer service.
• 3 years ago
Bad casino paid out 500 per bitcoin and the payout didn't go to me but to someone else probably an employee or something
Schlechtes Casino habe 500 per bitcoin ausgezahlt und die Auszahlung ging nicht an mich sondern an irgend wen anderen wahrscheinlich Mitarbeiter oder so
Bad bitcoin payout
Schlecht bitcoin Auszahlung
• 3 years ago
You can only deposit if your account is verification lol
You can only deposit if your account is verification lol
You can only deposit if your account is verification lol
• 4 years ago
replenished, won and immediately cut the account. I do not recommend this casino. they want to lose
пополнил, выйграл и сразу порезали счет. не советую данное казино. они хотят чтобы проигрывали)
• 4 years ago
Looks totally rigged. Almost no gaming provider works and the games that work don't pay. I had 75 Euro and played different games on 20 cents. No bonus no win. I think this is because of this QTech provider. Never again.
getting the bonus took long, no games, no winnings, no fun
Discussion
Freshbet Casino discussion
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