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Freshbet Casino review

Name: Freshbet Casino review
Item: Freshbet Casino
Rating: 3.6

3.6/10Safety Index Low by Casino Guru

Doesn't accept players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Warnings (1)

Visit Casino

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Payment methods

Show all (20)

Withdrawal limits

per month

€15,000

per week

€7,500

Owner Ryker B.V.

Established 2021

Estimated annual revenues

> $5,000,000

Licensing Authorities

Curaçao (GCB)

OverviewBonusesUser reviews30Safety Index explainedDiscussion86Payment methods20

Warning:No general Terms and Conditions

This casino does not have any publicly available general Terms and Conditions, which means it does not specify the rules that should be followed when playing at it.

Freshbet Casino Review

In this review of Freshbet Casino, our impartial casino review team carefully evaluated this casino and its pros and cons based on our casino review methodology. Our expert team has taken into account the fairness of the casino's Terms and Conditions, valid licenses, complaints from players, customer support, limits, and other significant markers to assess whether this casino is safe to play at and legit, an overt scam, or something in between.

Our calculation of the casino's Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. Freshbet Casino scored Low Safety Index of 3.6, implying a deficiency in fairness and safety as per our evaluation standards. Continue reading our Freshbet Casino review and learn more about this casino in order to determine whether or not it's the right one for you.

Is Freshbet Casino fair and safe? Safety Index explained

Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.

Going through the Terms and Conditions is essential to our Safety Index calculation process. However, in the case of Freshbet Casino, we did not find any General T&Cs at all. Since we view this as a major concern regarding fairness and safety, we reduced the casino's Safety Index. Besides that, our reviewers uncovered unfair or questionable practices specified elsewhere.

According to our approximate calculation or collected information, Freshbet Casino is an average-sized online casino. In relation to its size, it has a high value of withheld winnings in complaints from players. We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.

As far as we know, no relevant casino blacklists include Freshbet Casino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.

All of that, together with other factors considered in our review, has resulted in Freshbet Casino having a Safety Index of 3.6, which is a Low value. We advise players to avoid this casino and explore alternatives with a higher Safety Index.

Freshbet Casino Terms and Conditions

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.

During our review of Freshbet Casino, we were not able to find any General Terms and Conditions on the casino's website. We consider this a big issue, as it means that Freshbet Casino does not specify the rights and responsibilities of players and the casino itself. Moreover, our reviewers discovered unfair or questionable rules specified outside of the General T&Cs.

Note: Please take a look at our particular findings from the T&Cs examination here.

Player complaints about Freshbet Casino

Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.

We currently have 10 complaints about this casino in our database. Because of these complaints, we've given this casino 12,651 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Freshbet Casino user feedback and reviews

At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.

Judging by the 30 user reviews given to Freshbet Casino, it has a Good User feedback score. To view the casino's user reviews, navigate to the User reviews part of this page.

Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.

Freshbet Casino company data and licenses

Freshbet Casino is owned by Ryker B.V. and has estimated annual revenues higher than $5,000,000. This makes it a medium-sized online casino on our scale.

Freshbet Casino has a gambling license issued by Curaçao Gaming Control Board in Curaçao.

Win and withdrawal limits, payment options

Freshbet Casino accepts deposits via 20 payment methods. This includes: Skrill, Mastercard, VISA, Bitcoin (BTC), AstroPay, Bank transfer, Litecoin (LTC), CashtoCode, Ripple (XRP), Tether (USDT), USD Coin (USDC), Ethereum (ETH), MoonPay, Monero (XMR), Dogecoin (DOGE), PayOp, Bitcoin Cash (BCH), Interac, DASH, SEPA.

Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.

Withdrawal limits	Win limits
EUR 7,500 per week	EUR 300,000 per spin
EUR 15,000 per month

Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Customer support and language options

Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. In the table below, you can see an overview of language options at Freshbet Casino.

Language	Website	Customer support	Live chat
English
Spanish
Portuguese
Russian
German
Italian
Czech
Danish
French
Arabic
Turkish

To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Freshbet Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of Freshbet Casino to be good.

Freshbet Casino casino games and slots

Freshbet Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Games from 68 casino game providers are available. This includes NetEnt, Novomatic, Apricot (Microgaming), Play'n GO, Blueprint Gaming, Pragmatic Play, Yggdrasil Gaming, Igrosoft, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Playson, Amatic, Evoplay, BGaming, GameArt, Endorphina, Wazdan, PariPlay, Habanero, Red Rake Gaming, Spinomenal, 1X2 Network, Booming Games, Tom Horn, Iron Dog Studio, Esoterica, Belatra Games, Booongo (BNG), MrSlotty, Relax Gaming, Bullshark Games, Smartsoft Gaming, Platipus, Slotopia, Backseat Gaming, Mancala Gaming, Spadegaming, Apollo Games, G Games, Gamomat, OneTouch, Mobilots, TrueLab Games, Reevo, Gamino, Axolot Games, Mascot Gaming, SlotMill, Amusnet, Oryx Gaming, Worldmatch, Gamebeat, Fugaso, Felix Gaming, AvatarUX, Gamzix, 1spin4win, Kalamba Games, Golden Hero, PatePlay, Thunderspin, EGT Digital, 7Mojos, Hacksaw Gaming, 18Peaches, Ruby Play, LAMBDA gaming.

Freshbet Casino bonuses and promo codes

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. We currently have 4 bonuses from Freshbet Casino in our database, which you can find in the 'Bonuses' part of this review.

Note: In case you are looking for more information about this casino's bonus offers, visit our Freshbet Casino bonuses page.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (20)

Withdrawal limits

per month

€15,000

per week

€7,500

Games

Show all

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Language options

English website

All languages (11)

English customer support

All languages (2)

English live chat

All languages (2)

Game providers

Show all (68)

Casino screenshots

Positives

Deposits and withdrawals via cryptocurrencies
Massive selection of games including wide variety of live dealer games

Negatives

Terms and Conditions are not present on the website
Some unresolved complaints
Not all payment methods are available for all countries

Author: Lala Montano Last updated: 09 Dec 2025 Anything incorrect or missing? Let me know

Freshbet Casino bonuses

Browse all bonuses offered by Freshbet Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Freshbet Casino

This is a place to share experience with Freshbet Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Good

Rated by 30 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

smc199191

Bronze

United Kingdom

• 2 months ago

Love this casino 5* from me I will definitely be a returning customer friendly customer service and lots of games to choose from!

Fast withdrawals
Fun games
Fast website
Friendly customer service
Many payment methods

garymcg552

Bronze

United Kingdom

• 1 year ago

Great casino

I’ve never ever had a problem with this site I’ve been playing for over 3 months now and have never had a problem with depositing money or withdrawing money once my cards and accounts were verified.

Fast withdrawals. Always so helpful the staff do the best to help with your queries. The live chat and email service is amazing always so fast to reply. They have a free bet for every three bets you do. So many different deposit and withdrawal options. I would recommend 100% i will alway use this site going forward.

Lots of bonus available and promo codes are released very very often compared to any other casino.

Overall great site to use, Highly recommend.

Fast withdrawals, once card is verified very quick withdrawals especially crypto.
Great variety of casino games.
Customer service always helpful via livchat or email.
Variety of bonuses and promo codes
Overall layout is simple and easy to navigate

Yosinly

Bronze

United Kingdom

• 1 year ago

This site is amazing, the selection of games are great and they have amazing bonuses

Fast withdrawals
Huge game selection
Great bonuses

None

nataliebeachhouse

Bronze

United Kingdom

• 1 year ago

Do not use this site. They are a scam.

You deposit money. None of the bonuses are free spins work.

I have spoken to Live chat three times And they have all contradicted one another manually inputted spins then taking them off and now deleting me from the chat when they've admitted fault..

It's an absolute joke

Great News!

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make deposits and claim rewards

10GBP-25 FREE SPINS with promesode

PRAGMATIC25

20GBP-50 FREE SPINS with promocode

Do not use

FunkyDuck

Silver

United Kingdom

• 1 year ago

AVOID! There are way better out there, such as Flush, Deloro, Scorpion - who are much fairer in taking payments and processing withdrawals.

Freshbet have been hugely unfair by taking multiple deposits and then, when requesting a withdrawal, closing the account because I had one previously. Even though it was a genuine mistake, last deposit only refunded and both previous deposits and withdrawal cancelled.

They simply cannot be trusted to treat you fairly.

None, if basic customer service and decency do not exist

Untrustworthy
Basically fraudulent/corrupt terms hidden in their T&Cs
Regulator is pointless

kaladzi

Silver

Macedonia

• 1 year ago

Lately whoever opens account and win some money gets asked to wait 6 months "investigation" even when that 6 period passes they still dont pay you your winnings!

My account was fully verified and I was playing normally until I wanted to withdraw my money. On September 2023 they wrote me I should wait "6 months investigation" now its April and that period have passed but they still dont answer me and dont give my balance of 1800$

Dont waste your time opening account here!

Nothing

Dont pay winnings
Bad support service
Even if verification is succesfull they still dont pay winnings

Anonymized534

Diamond

United Kingdom

• 1 year ago

I find Freshbet a very good casino. The slots play as well as any that I have encountered. The verification is through but quick. I can deposit using bank transfer and withdraw using crypto. I play lady wolf moon megaways at .30 + 15 for having a double chance of getting the 3 orbs needed and have had some good wins. You can deposit as a little as £10 and withdraw £20 and withdrawals are processed within 4hrs

Low deposit
1x play through
Fast withdrawals by crypto

No real reward program

Sunilr

Silver

India

• 2 years ago

Pathetic casino lost money due to frequent disconnection please be aware of this. I contacted support and was instantly told there is no problem at there end. Out of two thousand spin I was disconnected 70 times. Really annoying and to not accept this puts a big question mark on this site. It's ok if I lose 400 usd I have learned my lesson please don't try to learn the hard way like me stay away from this RUN!!!

Frequent disconnection
Rigged slots

Anonymized500

Silver

United Kingdom

• 2 years ago

UK Player Review

Great looking site, easy registration, verification process was smooth and have cashed out a few times here without any issues.

Quick Verification Process
24-48hrs Withdrawal Process (SEPA)
Good Selection of Games.

Site has bugs, game play interrupted with connection issues which ruins the experience sometimes.
Home button within games is linked to another site (Spam). Reported through live chat and told to not use this function. 24/08/2023.
Only 1 withdrawal can be made at a time. You'll need to wait until the first withdrawal is complete before making any others. Unfair in my opinion.
Lots of games are restricted to UK players.

chloeleroy

Bronze

France

• 2 years ago

FreshBet Casino provided a notable experience with its diverse range of games, user-friendly interface, and attractive promotional offers. It offered an enjoyable and engaging gambling environment that left a positive impression.

impressive design
my favourite games

Dbarber72

Unregistered user

United Kingdom

• 3 years ago

Do not use this site. Awful. They say deposit 20 to get bonus. £20 in gbp is not enough. They will not credit. And awful customer service.

Aktiv321

Unregistered user

Germany

• 3 years ago

Bad casino paid out 500 per bitcoin and the payout didn't go to me but to someone else probably an employee or something

Bad bitcoin payout
Schlecht bitcoin Auszahlung

maroun2021

Platinum

Sweden

• 3 years ago

You can only deposit if your account is verification lol

You can only deposit if your account is verification lol

You can only deposit if your account is verification lol

dakovtoni004

Silver

Russia

• 3 years ago

replenished, won and immediately cut the account. I do not recommend this casino. they want to lose

DeppatsGsox

Bronze

Germany

• 3 years ago

Looks totally rigged. Almost no gaming provider works and the games that work don't pay. I had 75 Euro and played different games on 20 cents. No bonus no win. I think this is because of this QTech provider. Never again.

getting the bonus took long, no games, no winnings, no fun

Safety Index of Freshbet Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Freshbet Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Low3.6/10

Medium-sized casino, based on our research and estimates

The casino does not have any General T&Cs, which we consider to be unfair, and we found some unfair rules elsewhere.

Not found on any relevant casino blacklist

High value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a slightly negative impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Important

Warning:No general Terms and Conditions

This casino does not have any publicly available general Terms and Conditions, which means it does not specify the rules that should be followed when playing at it.

Unfair terms and conditions

Playing restricted games while wagering bonuses may forfeit bonus balances
T&C copied from the casino's website (in English):
Read less
Read more

Other factors

Low win limit: €300,000 / spin or game round

Complaints about Freshbet Casino and related casinos

(66)

66All0Opened10Unresolved12Resolved44Rejected

Complaints directly about Freshbet Casino

Our verdict Player stopped responding

Player was able to create a new account after self-exclusion.

The player from the United Kingdom, who struggled with gambling issues and was registered with Gamstop, reported that Freshbet had allowed her to reopen an account despite her self-exclusion. After accumulating losses of approximately £3000 across multiple accounts, she felt that the casino had failed to support her, leading to severe mental health consequences. She sought a refund and expressed distress over ongoing promotional emails from the casino. The complaint was closed due to the player's lack of response to requests for further information, which prevented any investigation or resolution from being conducted.

Read moreRead less

Closed Submitted: 11 Dec 2025

Disputed amount: £3,000

Our verdict Player stopped responding

Player's account verification is delayed.

The player from Romania faced significant delays in the KYC verification process after making a deposit and winning funds at Freshbet. Despite multiple communications with support and sending the required verification video, the player did not receive confirmation of his account verification after more than a week, while also noting inconsistencies in the support team's guidance. The complaint was closed due to the player's lack of response to further inquiries and reminders from the Complaints Team. The investigation could not proceed without the player's cooperation. The player remained able to reopen the complaint if he chose to resume communication.

Read moreRead less

Closed Submitted: 06 Dec 2025

Disputed amount: €8,990

Our verdict No reaction policy

Player awaits withdrawal after two-month account review.

The player played for about three months and attempted to withdraw winnings after verification done. A few days later, the player received an email stating that their account was under review. For the past two months, they have been waiting without receiving any updates from customer service via email or live chat.

Read moreRead less

Unresolved Read more on: askgamblers.com Submitted: 5/2025

Disputed amount: €4,034

Our verdict No reaction policy

Player awaits response after submitting documents for payout.

The player reported that after winning and requesting a withdrawal, the casino asked for verification documents, which the player submitted. They were told the matter would be handled by the appropriate department, but more than five days have passed with no response.

Read moreRead less

Unresolved Read more on: askgamblers.com Submitted: 11/2024

Disputed amount: $1,361

Our verdict Other

Player is frustrated with account reopening after closure request.

The player from the United Kingdom had requested a permanent account closure due to excessive losses but was enticed back with a bonus shortly after. Despite stating their gambling problem, the casino reopened their account, allowing further deposits and losses totaling £1,000. They expressed concern over being lured back to gambling against their wishes. The Complaints Team concluded that since the casino had acknowledged the player's gambling issues by later closing the account, no further action could be taken on the complaint. Consequently, the complaint was closed.

Read moreRead less

Closed Submitted: 08 Sep 2025

Disputed amount: £1,000

Our verdict Insufficient evidence from player

Player's winnings have been voided due to a multiple accounts claim.

The player from the United Kingdom filed a formal complaint against Freshbet, claiming they had allowed him to open a new account despite a previous self-exclusion. After attempting to withdraw funds, his account was closed and his winnings were voided, with only a partial refund offered for his deposits. He requested a full refund due to the operator's failure to enforce their own restrictions. The issue was resolved by the Complaints Team, which stated that without clear evidence of the original account's closure due to gambling addiction, they were unable to challenge the casino's position, resulting in the complaint being closed as rejected.

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Closed Submitted: 15 Aug 2025

Disputed amount: £1,000

Our verdict Unreasonable excuse

Player’s withdrawal has been delayed.

The player from the United Kingdom had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The player reported that his €600 winnings were confiscated by Freshbet Casino, citing a duplicate account violation, despite having voluntarily self-excluded from a previous account. The player stated that he had been allowed to deposit, play, and verify his new account using the same personal details, raising concerns about the casino's player protection measures. After multiple communications, the Complaints Team marked the complaint as "unresolved" due to the casino's unacceptable excuses, and recommended that the player contact the Curaçao Gaming Authority for further action.

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Unresolved Submitted: 04 Jul 2025

Disputed amount: £612

Our verdict Case closed

Player has an issue with the casino.

The casino has requested the thread to be private.

Resolved Submitted: 30 Jun 2025

Disputed amount: £200

Our verdict Unjustified complaint

Withdrawal of player's winnings has been delayed.

The player from Bosnia and Herzegovina had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The Complaints Team reviewed the situation and found that the casino's terms and conditions only allowed one account per person, and the creation of multiple accounts could lead to the termination of all such accounts. As the casino had acted in accordance with its rules, the complaint was rejected.

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Closed Submitted: 11 Jun 2025

Disputed amount: €199

Our verdict Case closed

Player’s withdrawal is delayed after settlement offer.

The player from the United Kingdom had requested Freshbet to self-exclude due to a gambling addiction but continued to be allowed to gamble. After acknowledging their failure, Freshbet had offered a settlement, which the player accepted. However, the casino ignored over 20 follow-up emails and did not process the payment. The issue was resolved by our team, confirming that the player's settlement was honored after direct communication with the casino, leading to the complaint being marked as 'Resolved'.

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Resolved Submitted: 30 May 2025

Disputed amount: £2,860

Show more complaints (+10)