Dear beretta,

thank you for providing your opinion.

We would like to apologize in case your experience in our casino was not as smooth as expected. Please, be assured that we take your concerns seriously and we understand your frustration.

However, please be informed that the withdrawal requests are processed in due course during the working hours of our Financial Department. Moreover, we kindly ask you to note that the appropriate department notifies you via email regarding the results, once the payout transaction is successfully completed.

Our Financial Department acts in accordance with the Terms and Conditions displayed on our website. For more information, you can access there the "Withdrawal Policy" section and read all the relevant information regarding this process.

Please, note that we aim to provide great customer service and ensure the satisfaction of our players. We regret that those standards were not meant in your case.

If you have any questions, we will be happy to assist you by Live-Chat or email address. Our support team is there 24/7 to help you!

Thank you for understanding,
Rolling Slots Casino Representative