The player from North Macedonia had his account suddenly blocked without any explanation. He had been informed that his account was under investigation for a minimum of 6 months. The player, who had engaged in pre-game and in-play sports betting, had requested a payout of over $1870 USD and a resolution for a pending bet. We had advised the player to seek assistance from websites that specialized in sports betting, as our team lacked the necessary insight to advise on such matters. Consequently, we had to reject the complaint due to our inability to provide the necessary assistance.
Freshbet Casino - Player’s account is being investigated.
Amount: $1,870
Freshbet Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Other
REJECTED
Case summary
3 weeks ago
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6 months ago
Hello
I have been registered on this bookmaker since few months ago and I have been playing regularly, depositing withdrawing money without any problem, of course my account was fully verified with everything they have asked for.
Everything went smoothly untill few weeks ago when I tried to log in and I just got pop-up saying "User blocked" I was surprised and immediately contacted them on mail and as every bookmaker I knew they will give me troubles and not help with anything, their answer was "Please be informed that your account is under investigation. Until the account is under investigation, you do not have access to it. " When I asked whats the period of time that can take, they said minimum 6 months. I find this a bit crazy and not fair to have 6 months investigation because I can provide them everything that they want (in fact I did provided everything they wanted on my 1st withdrawal and after that there were many withdrawals and deposits) so I do not understand what is the problem now and they do not tell also.
I would like to have all my funds withdrawn 1870+ USD and some pending bet.
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6 months ago
Dear kaladzi,
Thank you very much for submitting this complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please specify if you received any explanation as to why your account was being investigated?
What types of games did you play? Was it slots and live casino games, or sports betting?
Please forward any relevant communication between you and Freshbet regarding this issue to veronika.l@casino.guru.
I hope we will be able to help you resolve this problem as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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6 months ago
Dear kaladzi,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
They didnt give any explanation just suddenly out of nowhere my account and access was blocked.
I have done sports betting pre game and in play, i have been bettinf basketball and football games mostly.
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6 months ago
As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards,
Veronika
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