Fresh Casino - Player wishes to close her casino account.

Von wegen gute Reputation, voll die abzocke. Habe schon mehrfach email geschrieben meinen Account zu löschen nur Reaktionen weshalb und warum.

Additional comments from the player:

"I've tried several times to delete my account, but it's not accepted"

Dear bell2410,

Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, and this is what I found (here):

"DURATION AND CANCELLATION OF THE CONTRACT

You are entitled to close your account (and delete your user name and password) at any time by contacting us by email: support-en@fresh.casino.

Prior to receiving account closure confirmation, you are responsible for all your account activity that occurs before the account has been fully removed by the Company."

_________________________________________________________________________________________________________________________________

When applying for the self-exclusion, state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings Fresh Casino,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is xxx

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to support-en@fresh.casino (you can CC me petronela.k@casino.guru in the copy) and keep me informed about any further developments. Thank you in advance.

Please, let me know if you need any assistance and keep me updated. Thank you in advance for your reply.

Best regards,

Petronela

Dear bell2410,

Have you succeeded in closing your account? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.