HomeComplaintsFrank Casino - Player’s balance has been reset.

Frank Casino - Player’s balance has been reset.

Amount: 100,000 руб

Frank Casino
Safety Index:Below average
Submitted: 03 Jan 2021 | Case closed : 05 Jan 2021
Case closed Our verdict

Other

REJECTED

Case summary

3 years ago

The player from Russia had part of the balance reset after placing two bets on sports. We rejected this complaint as it was sports betting related.

Public
Public
3 years ago
Translation

Hello, I made a deposit via bitcoin in the equivalent of 40,000 rubles, activated a bonus pack in the amount of 60,000, made two bets of 25,000 rubles on live sports on the German and Spanish basketball championships, after that the site was updated and the balance was reset. support promised to help within an hour, then after three, today I applied for no time. A very funny situation, please help, they just feed them breakfast. I have accounts in other playatack casinos (slot, casino, joy), played, withdrawn, won and lost, there was everything except such a clownery, thanks

Automatic translation:
Public
Public
3 years ago

Dear alexw1ne,

Thank you very much for submitting your complaint. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

Public
Public
3 years ago
Translation

So I have a complaint about the casino, I play not only in sports betting, but also play slots, especially yggdrasil, I just didn’t have time to do this, as my balance was completely written off. You have a casino with a good reputation, please help me solve the problem

Automatic translation:
Public
Public
3 years ago
Translation

My favorite slot is nirvana by yggdrasil, just before playing the slots I made a couple of sports bets. Let me remind you that other playattack casinos in which I played did not allow myself to steal money, I am waiting for your answer

Automatic translation:
Public
Public
3 years ago

I absolutely understand that you normally play both, casino and sports section. Unfortunately, this specific issue is sports betting related and as I mentioned previously, we don’t have enough insight to take on this kind of dispute or judge it appropriately. 

Please advise how you would like to proceed. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. 

Public
Public
3 years ago
Translation

Of course, contact me, I bought a high rating not only from you, but also from askgamblers. I just ask for my deposit back, they feed breakfast, thanks

Automatic translation:
Public
Public
3 years ago

I’m truly sorry we couldn’t facilitate resolving this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint at the end. I really wish I were of more help.

I contacted the casino requesting more information and will continue our communication via emails. 

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news