The game crashes at 20,000x winnings (page 3)

Have you accepted the money, if I may ask? Could you inform Kristina about this offer from the casino in your complaint as well? You can use this link if you wish.

I have no words for this. This can't be true? It's hard to believe that this is the provider's decision. I hope they can do something about it. If the same thing happens to me, I'll join in. I'm still waiting.

Sorry, but I do not understand the meaning of your post. I got lost. Could you explain, please?

Sorry. Translation error. I can't understand the decision. That's what I wanted to say. 50 euros????

Oh, ok. Thank you for clarifying that. Yeah, we need to wait and see how our complaint team will go with this case.

Yea I said it in my first message.

But they just added the 50€ to my account so didnt really have any other choice other accept that.

Should I complain that is too low amount because ~30 000€ turned to 50€ pretty fast..

Ha ha ha. I got my 1 euro stake back. Impossible!!!!! What I saw was that I had already won quite a bit. The bonus game stopped halfway through. I will also try to take legal action against this.

They said the game crashed due to a memory problem.

I'm a passionate player. If I lose, that's just how it is. But this is unheard of. I saw that the game had already won something. And I got 1 euro back. Are they really that poor?

Just yesterday I got 200 euros to play with from another casino and there's 1 euro in it? I don't know, should I laugh or cry?

Same thing they said to me so it might be real thing, but still they should give something better back, because we used our time to that.

Sorry I can not help you with your question. Please inform our complaint team about the situation so they can solve your case.

Could you please describe the issue you have at this casino with more details? I find it hard to understand it from your posts.🤷‍♀️ We will surely try to help you out.

I can't access my game history. It says technical error. I've tried everything, even live chat didn't help. It's really weird.

Try to ask the support to send you the game history by email. Perhaps that could be possible.

Casino does not want to send me the data by email despite request

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I have found a contact for Support Malta Licensor and will write to you shortly.

Ok. We'll wait for the updates.

Hello dear Casino Guru!

I recently made a post about the story on Trustpilot. It says that they are not doing anything. Isn't that true? I have screenshots where you can clearly see that I have already made a profit. And I get 1 euro refunded and I had to bet that euro 40 times. When I played with real money. Please tell me what you did? "The provider is to blame and we can't do anything." For me that means do nothing. Thank you!

Now they want to block my post on Trustpilot.

I remember this case of yours. Did you try to write to the game provider? I saw that the fault was on their side and that's why the casino was probably not able to do much about it. It would certainly be useful to have the provider comment on this and know more of the whole case.

Thanks for the reply.

The casino is the guarantor. Everything in an online casino has to do with the provider. What guarantee is the casino responsible for? Deposits and withdrawals? They swept it under the carpet very quickly. The provider is not reachable. I also made a complaint to the licensor. To no avail. Please help me. I will report this as well. Thank you!