Well they gave me 50€ and just said sorry for all the time it took and thats it. I havent even reply to them after that.
Have you accepted the money, if I may ask? Could you inform Kristina about this offer from the casino in your complaint as well? You can use this link if you wish.
I have no words for this. This can't be true? It's hard to believe that this is the provider's decision. I hope they can do something about it. If the same thing happens to me, I'll join in. I'm still waiting.
Sorry, but I do not understand the meaning of your post. I got lost. Could you explain, please?
Sorry. Translation error. I can't understand the decision. That's what I wanted to say. 50 euros????
Oh, ok. Thank you for clarifying that. Yeah, we need to wait and see how our complaint team will go with this case.
Yea I said it in my first message.
But they just added the 50€ to my account so didnt really have any other choice other accept that.
Should I complain that is too low amount because ~30 000€ turned to 50€ pretty fast..
Ha ha ha. I got my 1 euro stake back. Impossible!!!!! What I saw was that I had already won quite a bit. The bonus game stopped halfway through. I will also try to take legal action against this.
They said the game crashed due to a memory problem.
I'm a passionate player. If I lose, that's just how it is. But this is unheard of. I saw that the game had already won something. And I got 1 euro back. Are they really that poor?
Just yesterday I got 200 euros to play with from another casino and there's 1 euro in it? I don't know, should I laugh or cry?
Same thing they said to me so it might be real thing, but still they should give something better back, because we used our time to that.
Yea I said it in my first message.
But they just added the 50€ to my account so didnt really have any other choice other accept that.
Should I complain that is too low amount because ~30 000€ turned to 50€ pretty fast..
Sorry I can not help you with your question. Please inform our complaint team about the situation so they can solve your case.
I'm a passionate player. If I lose, that's just how it is. But this is unheard of. I saw that the game had already won something. And I got 1 euro back. Are they really that poor?
Just yesterday I got 200 euros to play with from another casino and there's 1 euro in it? I don't know, should I laugh or cry?
Could you please describe the issue you have at this casino with more details? I find it hard to understand it from your posts.🤷♀️ We will surely try to help you out.
I can't access my game history. It says technical error. I've tried everything, even live chat didn't help. It's really weird.
Try to ask the support to send you the game history by email. Perhaps that could be possible.
Casino does not want to send me the data by email despite request
.
I have found a contact for Support Malta Licensor and will write to you shortly.
Ok. We'll wait for the updates.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
