The game crashes at 20,000x winnings (page 2)

How long can they take? I've already been waiting 5 days.

Well I got my first "fix" in 3 days so I would say that is the minium and somewhere I read that can take up to 90 days, but I am not sure if it was reliable information.

But to be honest I cant even tell you that answer because I dont know either🤷‍♂️

Update…

Casino contacted me and said that provider said that game was lagging and I tried to manipulate that game by refreshing the game multilple times…

And then they linked some pictures and there was fire in the hole 2 and different bet and clock time…

That is so strange.

Hello! What do you mean by updating? I've logged out and logged back in several times. Is that what I'm expecting too? Unfair!!! You play for hours, invest money, reach the bonus game and then something like this happens.

But no one says a word to me. I've been waiting since Monday.

Hello! Yeah that is so unfair… But there is something shady about this because they linked the files with different game, bet and time…

I contacted casino again…

Lets hope for our best and that you will get a respond too soon

Any help and suspicous text here is needed!

Previous image I got after I send them that there was wrong game etc.

They said that they send wrong files and that picture.

You should ask the support of the casino this kind of question; I am sure they will be able to give you answers. Let us know, for sure, how the issue will be solved.

After reading all your posts, I would recommend you try and contact our complaint team. They will have a look at it and try to help out. Please submit a complaint by following this link. Let us know, please, if you need any assistance.

At the moment I can hardly complain as I am waiting for a decision.

Yeah I send them a full story. Thank you still for your help after this case went this way.

Now lets hope for altenhofeugen15 best!

I've just contacted the casino. Apparently they're still investigating and I have to wait. Otherwise I'll have lots of questions and won't get any answers. What can you spend a week investigating? I don't understand.

That's probably reasonable, so let's wait and see what they tell you and based on that we'll see what happens and how it all unfolds. 

We will wait for news. 

Yes, I wish both of you only a good result. ☘️

As for your complaint, I see that Kristina has already replied to you, so feel free to answer her questions so she can move on. 

Anyway, when you contacted the casino last time did you find out anything ? I've read that it's getting pretty convoluted.

Well last thing they said was there was a error/bug in that spin and the spin is canceled.

I’ve read multiple posts about same "bug" so I am not anymore sure if casino is telling the truth or not

An error or a bug can appear sometimes, but the most important thing is, in my opinion, for the casino to be willing to fix it somehow. So let's see what the result of this will be. I hope they will be able to find a solution to your case soon.

How long can a provider take with such a matter? I still don't have an answer. Thanks!

Well they gave me 50€ and just said sorry for all the time it took and thats it. I havent even reply to them after that.

It really depends on the case and what exactly they need to do on the provider's side. I'm sorry, but we do not have an answer to your question.