ForumComplaints DiscussionThe game crashes at 20,000x winnings

The game crashes at 20,000x winnings (page 4)

6 months ago by Arttu111
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7299 views 65 replies |
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1 month ago

You invest a lot of money and time until you get to the bonus game. Then you start to see your first winnings and then something like this happens. Software problem. Basic stake refunded of 1 euro and wagered 40 times. Really OK! And the casino doesn't say a word to the provider. Does the casino have no contact with the provider? Really?

Automatic translation:
altenhofeugen15
1 month ago

I would say that the casino should definitely have some contact with the provider. And if something like that happened, they should deal with them and then give some final statement. Why can't you contact the game provider? I saw that they have an email on their official website, so you didn't try to write at all?

1 month ago

West Casino didn't just not respond. They didn't even let me see the game history. They said "I should look into it myself somehow". I asked several times. I didn't get the data. Unfortunately.

Edited by author 1 month ago
Automatic translation:
altenhofeugen15
1 month ago

You've mentioned this before, but it might be a good idea to focus on what I wrote. I saw an email on the NoLimit game provider's website, did you try to write there too?

1 month ago

Thanks for the info. I have just submitted a data protection request to Westcasino in accordance with the law. I am also now writing an email to nolimit. Thanks again. As soon as I have any news, I will let you know. Thanks!

Automatic translation:
altenhofeugen15
1 month ago

You're welcome, be sure to let me know when you have news, I'm pretty curious myself. 🙂

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