You invest a lot of money and time until you get to the bonus game. Then you start to see your first winnings and then something like this happens. Software problem. Basic stake refunded of 1 euro and wagered 40 times. Really OK! And the casino doesn't say a word to the provider. Does the casino have no contact with the provider? Really?
I would say that the casino should definitely have some contact with the provider. And if something like that happened, they should deal with them and then give some final statement. Why can't you contact the game provider? I saw that they have an email on their official website, so you didn't try to write at all?
West Casino didn't just not respond. They didn't even let me see the game history. They said "I should look into it myself somehow". I asked several times. I didn't get the data. Unfortunately.
You've mentioned this before, but it might be a good idea to focus on what I wrote. I saw an email on the NoLimit game provider's website, did you try to write there too?
Thanks for the info. I have just submitted a data protection request to Westcasino in accordance with the law. I am also now writing an email to nolimit. Thanks again. As soon as I have any news, I will let you know. Thanks!
You're welcome, be sure to let me know when you have news, I'm pretty curious myself. 🙂
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