Id do everything in writing going forward in that case.
You mentioned you had a win with the casino but they closed account down before you could withdraw, excuse my stupid question but it is only the original deposit you’re trying to reclaim isn’t it?
Hi Mate,
yes I just want to claim back what I put into the casino so I haven’t a dry happy lost anything but I also haven’t gained anything. I have emailed the complaints today and they advised for me to go down the scam route but I thought I was anyways with the chargeback or am I been dumb like
CryptoG82 sent a post out earlier, that should be the basis of your argument.
Hi,
thanks for that mate seriously this forum has been a massive help so far me
I defo will, shall I wait for the complaint to finish or shall I call the scam team tomorrow
Hi am going to send following to the scams email tomorrow can you check it over and see wat you think or is there stuff I can add in. Any help would be appreciated.
I have an account at donbet.com and paid with a cdebit card at this place but the values come off my statement as "Pixeleum.io and Finnart.io" from Cork Ireland under the T&C's of both Mastercard and Visa the payment can only be related to a product sold by the above merchants - not the casino. I have not received any goods or services from the above merchants? They deal in NFT’s and Crypto currency which I have not received. Therefore if the above merchant appears on my statement cannot provide receipts/ proof of purchases then the transaction can be fully charged back. Donbet.com cannot dispute the claim as that would give up the illegal activity - that in fact the transactions are related to gambling at an illegal website - gambling has a specific MCC code so the transaction is invalid/fraud.
Regards
William organ.
Have you seen this previously mate?
I am writing to formally request a chargeback for recent transactions processed on my account. The details of the transaction are as follows.
Date of Transaction: [Date of Transaction] Amount: [Transaction Amount] Merchant Name: [Merchant Name]
As someone struggling with gambling addiction, EDIT ACCORDINGLY: I had placed a gambling block on my account several years ago to prevent any gambling-related transactions.
Unfortunately, I recently relapsed and deposited funds to an online casino. Despite the gambling block in place, the casino employed a fraudulent merchant to disguise the true nature of the transaction, thereby bypassing the block by using an incorrect Merchant Category Code (MCC).
This practice, known as "transaction laundering," is in direct violation of Mastercard regulations and qualifies the transaction for a chargeback. The casino's intentional use of a fraudulent merchant to circumvent the gambling block is a clear breach of Mastercard rules. If the MCC had been correctly set, the transaction would not have been authorized.
I took the proactive step of setting up restrictive measures to avoid gambling, but the purposeful and illegal practice of transaction laundering exploited a vulnerability in the system, facilitating this transaction despite the block.
Although I authorized the transaction, I did not receive any goods or services from this merchant. The funds were directed to the online casino, which used this merchant to bypass the gambling restrictions on my account. The expected delivery date for any goods or services, if applicable, would be the same as the transaction date. However, since no goods or services were provided by the merchant, I am requesting a chargeback.
In light of these circumstances, I kindly request that you process a chargeback for the full amount of the transaction. I appreciate your understanding and prompt attention to this matter.
Thank you for your assistance.
The gambling blocks etc may not be relevant to yourself so edit as required
Omg mate I didn’t see this and I went through all 216 pages thank you so much you’re a superstar. Shall email to complaints or to scam team.
If you don't lose with your bare hands, the service is included in the Rules. Just be patient and sleep like someone waiting for Santa Claus on Christmas Eve. I deposited to a company that denies having a partnership with the casino, the casino has no representative of its own and belongs to a group that has been operating with impunity since at least 2018. They answer emails until they notice your desperation. Then they delete you and that's that. That's how the game works and that's how, when the "smart" and the inexperienced meet, it's a done deal!
I’d probably email to complaints first as that was your first line of enquiry and is still on going!
Good luck!
Email for stockmarketimages ??
I have had a merchant refund me. Anyone who has bookspersue as one of their merchants. Contact them here: support@bookspersue.com they are refunding.
Hello Nathan, this is exactly the company I have been looking for the whole time. Do you have any contact with them? If so, I would be very grateful. Please contact me via email.
Hi, does anyone happen to know voltamp and who is behind it?
Hi,
The email is in my message: support@bookspersue.com
The replied within a day and refunded me within 2 days.
Hi William,
Pixeleum spoke to me for a little bit, but then suddenly went quiet.
I never got any response from Finnart.
Might be best to just Chargeback.
What exactly did you write to them?
Dear Team,
My bank has recommended that I contact you with regards to suspicious transactions on my account. I hereby request an immediate refund on transactions made through your payment system, that then went to an illegally operating gambling site.
This practice is called "transaction laundering", and is typically used to disguise the true purpose of the transaction, thereby bypassing card blocks by using an incorrect Merchant Category Code (MCC).
This is in direct violation of Mastercard and VISA regulations and qualifies the transaction for a chargeback. Furthermore, I to this day have not received any service or goods from you.
I have many transactions before this date
These are the transactions in question:
CARD NUMBER (1234 56 **** 7899)
Transaction Details XXXX
I can attach my bank statement(s) showing these transactions if required.
I must inform you, that if I do not hear back from you within 7 days, I will be filing for a chargeback with my bank.
If there is anything else you would need from me for processing the refund, please let me know.
Regards,
Nathan Phillips
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
