2 weeks ago
Hi,
Nathan I did all this to Pixeleum and finnart they asked for me to send my card details bank statements but ent heard or had any response in 2 weeks now.
0
Hi,
Nathan I did all this to Pixeleum and finnart they asked for me to send my card details bank statements but ent heard or had any response in 2 weeks now.
Yeah, that's what I got. They were 'investigating'. You're wasting your time with them. Wintermads is with them too.
Oh really you think I should email them and see where I get it just let the bank on there thing
I think I had first contact with them about a month ago. They said they needed to investigate. Then for the past 2 weeks, I've been chasing constantly for an update and they just do not respond.
Potentially, at some point. I cannot get anything out of them unfortunately. I will keep trying though
I have gone down the complaint route with NatWest now as the fraud team couldn’t help apparently but the complaint team rang me yesterday and said I could go down the scam route as that’s what it seems like. And I also send them that email that was above and just re did it for my circumstances and sent that this morning, I had a reply to say it’s been added to my complaint and I will hear within 5 days if the outcome hopefully
I think that’s the way to go. I think they were taking the easy way out referring to fraud.
Hope it works out for you!
Keep is updated!
i will for sure, but like everyone else says keep going and if i fail with this i will go again with ombudsmen route
They said the following and they only really replied to one of the disputes.
"We are unable to provide you with a refund as we’ve reviewed the recent claims you have made to us against retailers and you have made multiple claims of this kind. This specific one has been investigated and identified as potentially fraudulent leaving us with no option but not to process this claim and monitor future conduct on your account. We would request that you consider the authenticity of any future claims before submitting and remember that false claims are considered as fraud and will be treated as such.
We apologise for any inconvenience caused and trust the above clarifies our position"
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