Wolfy Casino - general discussion (page 2)

This is a twin site of Bet Nox Casino which certainly uses the same practices as Bet Nox Casino which robs its players

I just warn all players not to deposit any funds into them

And I surely thank you for that. Do you have any experience playing there? Was my question. 🤔

I haven't played there, but do you have any contact with representatives of these casinos?

Hello again.

Do you remember me explaining we can't do that every time someone asks? Admins do not get in touch with casino representatives when players ask us to try that, and we also can't provide the contacts.

Additionally, I would like to ask you to keep your experiences in the threads they belong to. I imagine you think it's handy to warn others about sister sites, but it is not that easy. If you do not have the very same experience with Wolfy, I ask you politely to create your own thread about it, just try to keep this official source of information - well, informative. 😉

In any case, both casinos are actually marked as "low Safety Index", better to be avoided.

I understand, but please explain to me how it works

Both casinos have the same owner, right?

Does the owner of both casinos know how the customers of these casinos are treated or is he not even aware of it?

I'm really interested in this topic, how does it work?

Casinos get a gaming license, right? Does the casino really have no consequences for stealing from its customers?

Is it really all players can do to complain on online forums?

The casino didn't even give me any reason why it does this, it's hard for me to imagine it all, that's why I'm looking for the truth about how it all works

In my opinion, a casino that robs its players should not be granted an extension of the license to continue playing unless it proves that I have broken the regulations in some way, and I certainly didn't.

Well, as I can see, they do not have the same owners but the same management. I do not completely understand how it works exactly, as I have never worked in an online casino, to tell you the truth.

They do have the same license, which is Curaçao (ANT), and they are supposed to be controlled by them. Again, I cannot be sure about how exactly does it works there. They have some rules, and all the casinos need to follow them, of course.

Whenever a player files a complaint here on our website and the complaint doesn't get resolved, it will always show in the safety index of the particular casino. This is how we at Casino Guru rate all online casinos. So, without any help from our users, we are not able to punish any casino somehow.

And no one draws any consequences from the casino for unjustly defrauding its customer?

Can you please contact the owners of the casino or people who represent the casino?

If we let casinos go like this, they will continue to cheat their customers and complaints will continue to be filed

I would at least like to explain my situation, because the casino didn't even give me any reason why it was doing this?

I believe that Radka has already explained to you that it doesn't work that way. We don't contact casinos whenever a player asks us to. If there is a complaint filed and the casino is willing to communicate with our team, only then can we contact the casino representative.

So the only way we can do something about any issues at an online casino is through the player's complaint lodged here with our team.

I have already submitted complaints here on the forum, the casino representative did not even bother to reply to messages despite the fact that he was invited many times, and many times he responded to other complaints, but he ignored mine because they knew full well that they had robbed and cheated me.

Hi there and welcome back, player. It is been a long while.

It hurts so much to see that all you have brought back are your misgivings and purposefully unfavorable opinions.

It is not a huge deal because you probably are not aware that we do not hide the fact that we make our money from players who play in casinos and lose fairly. You genuinely act as though you are aware of the specifics, but the majority of what you have written is untrue.

Let's focus o facts:

Players are the ones who feed us. Not the casinos. If we disappoint the players trust by showing wrong data or supporting unfair casinos, it will return to us like a boomerang. On the other hand, it doesn't mean we'll always blindly decide in favour of the player whenever they submit a complaint against a casino.

We created the biggest list of casino reviews in the world, and we regularly update this list to make sure that the Safety Indexes are still valid.

We recommend different top casinos to players based on where they come from, because for example, a casino that is great for German players doesn't need to be too good for players in Argentina, etc. So we try to create a unique top casinos list for every country. When players go to play to these casinos and eventually lose, we get a commission from it.

We never tell the players to play in a casino, because you become rich, we actually say that you eventually lose, but we also know there are people who simply love casino games. We believe that it's better for those players to play in decent casinos that will pay the winnings in case the player is simply lucky instead of making stupid excuses and voiding the winnings. That's why CasinoGuru was created - to provide honest online casino reviews.

The income we have also enables us to do a lot of activities that we don't get paid for - for example, we have the Complaints Resolution Centre where we help players get their winnings from casinos. We don't take any commission for it so when the player gets paid, they get 100% of the amount. We also have an academy for people who'd like to start their career in online casinos and even for online casinos workers who'd like to improve in their job.

We also invest in Global Self Exclusion initiative. The goal is to create a tool that would allow players to self-exclude in all casinos in the world (we could use our large casino database for it).

Based on the multitude of your submitted complaints, I really don't understand why you feel the urge to neglect the help you personally received for free without hesitation.

Moreover, we have never said Curacao licenses are the best - from my point of view, this is another example of how misinformed your words are. To provide players with the most complex set of information, it is only natural to mention something as important as the license. If you have tried a little, you would find many conversations declaring Curacao at some point supports player's complaints by the means you can submit one, though they rarely respond. This is hardly promotion.

Anyway, I am requesting that you refrain from pressuring players to adopt our false ideologies. Your actions destroyed the supportive vibes, as the only things you are able to share on the forum are similar in nature. We do not have a problem with constructive criticism; unfortunately, what you have shown thus far has little to do with it. If we are that corrupt, I imagine you will only be grateful that you are no longer welcome here, at least until you start acting rationally. Surely you will understand that we do not need such activities on our own forum.

I will ban you from the forum if you continue to spread false accusations, so please heed my final warning.

Sorry about that. It happens with some casinos and then the complaint is closed as "unresolved", unfortunately, and we have to give the casino black points for this, which leads to lowering the safety index.

May I ask you when you filed a complaint for this casino, though? I do not see it anywhere in our database.

Unfortunately, I'm starting to lose faith in justice 😪😪😪

The casino just takes the money, when I lost everything was fine in the casino, when I won once the casino stole all the money

Nobody wants to help me, nobody even wants to explain the whole situation

Why is this happening? Can casinos really do whatever they want?

Mrs. Radka, I have read your entry, but do you think that lowering the rating by 0.2 points when cheating a player of EUR 800 changes anything for the casino?

I also wonder why you don't pressure the casino representatives to respond to the complaint, because you have such contacts and opportunities?

Is there any chance to contact the casino management?

I wonder if the management even knows what it all looks like?

I still can't imagine that the casino robs me of 800 euros and doesn't suffer any consequences, I don't even want to make an effort to reply to my messages and justify my decision, and I know well that the casino representatives know this well because they were both invited to the interview. because of you and I have written to them many times that a complaint has been opened?

With common sense, everyone can guess that if the casino is not able to do even this, it means that the fault is clearly on their side, you say that it is not entirely clear who is at fault in this matter

Let me answer to all your points and I will not answer again:

Players are the ones who feed us. Not the casinos. If we disappoint the players trust by showing wrong data or supporting unfair casinos, it will return to us like a boomerang. On the other hand, it doesn't mean we'll always blindly decide in favour of the player whenever they submit a complaint against a casino.

No , I insist, THE CASINOS FEED YOU, not players. Being a professional insurance broker on civil liabilities , what you are doing and the way you function is the definition of a conflict of interest. Your bank account gets money from the casinos , not the players. You don't get funds through subscriptions , but through comission from player deposits. Maybe a casino gives you 5% and gets 9.0 and another casino gives you 3% and gets 5.0. That is something that maybe is true or maybe it is not. But you see...that's how conflict of interest works. Furthermore your comissions come from player LOSES, which means any Casino favoured decisions = more money for you.

We created the biggest list of casino reviews in the world, and we regularly update this list to make sure that the Safety Indexes are still valid.

We recommend different top casinos to players based on where they come from, because for example, a casino that is great for German players doesn't need to be too good for players in Argentina, etc. So we try to create a unique top casinos list for every country. When players go to play to these casinos and eventually lose, we get a commission from it.

Yes , now that your SEO is good and after you built your reputation , the flow of "customers" will keep comming no matter what you do. You don't even have to care. I am a living example of what happens when a player experiences what you say "you wouldn't want to happen". You refuse to cut casinos ratings for things as simple as players getting promotions daily after self-exclusions. Give me a break.

As for Curacao licenses and you judging based on player Location is such a bullshit. 99,999% of these casinos are completely banned in EU/USA/CANADA and they have 300 mirrors so players play there illegaly , yet you still don't break a sweat.

We never tell the players to play in a casino, because you become rich, we actually say that you eventually lose, but we also know there are people who simply love casino games. We believe that it's better for those players to play in decent casinos that will pay the winnings in case the player is simply lucky instead of making stupid excuses and voiding the winnings. That's why CasinoGuru was created - to provide honest online casino reviews.

In other words you tell people that water is wet. Go check my cases , that I played ONE TIME from parrent's home , during vacations , without using a bonus , while I had 300 logs from a place 3 hours far away and how fair I got my winnings as you claim. And when I said that THE CASINO WHO REFUSED TO PAY ME KEEPS SENDING PROMOTIONS YOU SAID "IS NORMAL".

Moreover, we have never said Curacao licenses are the best - from my point of view, this is another example of how misinformed your words are. To provide players with the most complex set of information, it is only natural to mention something as important as the license. If you have tried a little, you would find many conversations declaring Curacao at some point supports player's complaints by the means you can submit one, though they rarely respond. This is hardly promotion.

You never said they are "the best" , but you hide the fact that they are COMPLETELY UNREGULATED. You even tell people at times to contact the "Curacao Authorities.... xD

 If you have tried a little, you would find many conversations declaring Curacao at some point supports player's complaints by the means you can submit one, though they rarely respond. This is hardly promotion.

If that's the case , which is the case all Casinos with Curacao Licenses should have a MAXIMUM rating of 5, since all casinos based there , are based there ONLY TO WORK ON UNREGULATED ENVIROMENT AND BYPASS LOCAL BANS WITH 500 MIRRORS.

We also invest in Global Self Exclusion initiative. The goal is to create a tool that would allow players to self-exclude in all casinos in the world (we could use our large casino database for it).

You invest on Global self exclusion and u care so much about the players , that in my case you couldn't force the casino to stop sending me promotions after self-exclusion and you cated as if it is something normal. You care about players that much , that when you do casino rankings you don't mention the rtp (94%,95%,96%) versions they have on slots.

Dear kaczka381,

I've been meaning to tell you for quite some time that every time you ask us whether we can help with any sports betting-related matter, the response will always be "No, we can't."

When I was referring to players complaining about specific casino here on the forum and the fact they should not expect Casino Guru to lower any rating based on their posts, it was solely related to casino games.

As you already know, nothing related to sports betting has any meaningful impact on CASINO reviews.

When it comes to the effort, I personally helped you get in touch with the RichPrize Casino Representative, despite the fact that it has never been part of my job. Do you remember, perhaps?

We truly need you to understand we only contact casino representatives through the complaint process, which won't be initiated if your concern include sports betting.

Frankly, due to the aforementioned explanation, we just can't decide to lower the rating as you suggested because we don't deal with sports betting-related matters.

There is no way for us to recognize whether the casino/sportsbook truly did the "things" you say it did.

Despite that, you already said you had never played at Wolfy Casino. Thus, this conversation about us getting in touch with the casino is pointless. Please try to understand the facts here. 🙏

I'm more than convinced we have proven how much we care.

Yes, I remember, for which I was very grateful and thank you again, but there the matter also concerned sports betting and I managed to persuade the representative to talk to me about it

As for the Bet Nox casino and Slottyway, where I filed a complaint, the case concerns both sports betting and Mrs. Radko's casino, so I think that it would be possible to try to persuade the representative to talk here on the forum

I think it is rather clear that the fault lies with the casino, since I have been seeking a confrontation on this matter for so long and the casino avoids the conversation like the plague, the situation is rather clear who is to blame in this dispute, right?

"No , I insist, THE CASINOS FEED YOU, not players. Being a professional insurance broker on civil liabilities , what you are doing and the way you function is the definition of a conflict of interest. Your bank account gets money from the casinos , not the players. You don't get funds through subscriptions , but through comission from player deposits. Maybe a casino gives you 5% and gets 9.0 and another casino gives you 3% and gets 5.0. That is something that maybe is true or maybe it is not. But you see...that's how conflict of interest works. Furthermore your comissions come from player LOSES, which means any Casino favoured decisions = more money for you."

To be honest, it seems like all you do is misunderstand what I said. Our revenue comes from the players, which you have just terribly explained. The reasoning behind our approach was clarified.

"Yes , now that your SEO is good and after you built your reputation , the flow of "customers" will keep comming no matter what you do. You don't even have to care. I am a living example of what happens when a player experiences what you say "you wouldn't want to happen". You refuse to cut casinos ratings for things as simple as players getting promotions daily after self-exclusions. Give me a break."

Again, you are talking about things you don't understand; you simply assume you know what and how we do.

"You never said they are "the best" , but you hide the fact that they are COMPLETELY UNREGULATED. You even tell people at times to contact the "Curacao Authorities.... xD"

I am sorry to tell, but this is completely out of the question; I suggest you do some decent research. It is important to remember that the Curaçaoan government regulates five sublicense providers. Some of them accept players' complaints:

 complaints@gaming-curacao.com

info@curacao-egaming.com

complaints@gaminglicences.com

"As for Curacao licenses and you judging based on player Location is such a bullshit. 99,999% of these casinos are completely banned in EU/USA/CANADA and they have 300 mirrors so players play there illegaly , yet you still don't break a sweat."

I partially agree, but you should keep in mind that we provide information. It's up to the players to decide whether they want to play in a Curacao or Costa Rica licensed casino. Additionally players for hevily regulated countries are given pop up warning they should only playin locally licensed casinos.

Aside from that, if you have read our crystal clear FAIR GAMBLING CODEX, you would know we are not lawyers, so we stick with fairness. Meaning if the curacao licensed casino accepts players from the UK, giving them the same conditions like anyone else, we are ok with it. Such players just can't be disqualified later when he want to withdraw winnings. These days, many players from regulated markets use this "lawfully fair" approach to put casinos under pressure once they lose. Deliberately playing in Curacao casinos with the idea of a refund because, according to local law or license limitations, they should not be allowed to register and play.

Sounds truly fair to me.

"You invest on Global self exclusion and u care so much about the players , that in my case you couldn't force the casino to stop sending me promotions after self-exclusion and you cated as if it is something normal. You care about players that much , that when you do casino rankings you don't mention the rtp (94%,95%,96%) versions they have on slots."

I believe this is a frustrating situation. On the other hand, I have never heard of any independent company that has been able to force casino - another independent company - to stop sending promotions to excluded players. I agree this really serious matter, but we can't change that.

When it comes to the RTP, the casino should provide it. if you have ever read our guides, you would know that playing in a casino that does not show the RTP is risky. We are not casino, hence we just don't hace access to the RTP appliable in each casino.

Nothing else is on my mind. I wish you a good day.

Yes, and I said it was an extraordinary approach. Meaning, we just can't do that every time someone needs it. Otherwise, we would not do anything else as forum admins. 🙂

Thus, this step is exclusive to the complaint process. The forum does not substitute the compliants in that regard.

Bet Nox related complaint was closed as unresolved due to a lack of casino interest. As you may see, the casino was rewarded by the back points. So, they have been punished. Aside from that, we remind them of every fresh complaint submitted against them.

Now an honest question: take all these conversations we've been having in this thread for the last couple of days. Would you like to directly get in touch with the players here? if the casino ignores the complaint, obviously they don't want to respond at all.

Additionally, as you can see, many casinos don't care very much. As a counterattack, we inspire players to look into previously submitted complaints, reviews, or even this forum every time they plan to play in a casino.

Is there a chance to reopen this complaint? Perhaps the casino has changed its approach to customers and is willing to cooperate?

I'm sure I didn't break the rules in any way, I never took any bonus, I lost some money with them before, despite all this, the casino took all my winnings

I am shocked at how easily casinos take away their players' winnings without any basis