Wazamba Casino - general discussion (page 8)

Well, I'm very sorry, because nobody deserves anything like that. The sad thing is that you cannot do anything about it, because nothing was actually in your hands. I sympathize with you and I hope that you will still have enough strength to help and be the good person you want to be. 

But to come back to the other important thing, as you wrote, if you have any news let us know. I wish you the best of luck and fingers crossed. Take care. ☘️🤞

I have 26075 euros in the wazamba account. They don't pay me and on top of that now I can't access the wazamba page from casino guru which is where I accessed by clicking on wazamba's photo.

They don't pay me 26,500 euros. I do not know what to do now. I'm desperate

I really don't understand Casino Guru's rating system even though I've read through it.

How can 2 players on Wazamba Casino not be paid their winnings of over €76,000 + MOSTLY bad reviews from over 70 persons and yet, Wazamba still gets a VERY HIGH safety index and high rating of 9.1/10???

To my mind their rating should be much lower overall as they have mostly bad reviews from players.

By relying on this rating system, players can end up making bad decisions to play on Wazamba Casino. I'm part of a group that plays the online casinos and I'll be spreading the word to AVOID Wazamba Casino like a plague, along with several others who're registered in Curacao as that regulatory body is the WEAKEST and most inept in the casino industry.

Good morning...thank you for your message.

I have a lawyer who is helping me against Wazamba.

I filed a report directly, you should do the same.

Since Wazamba's headquarters is in Curacao, it's not easy.

I won in March, but I won't give up.

At some point our time will come and justice will prevail.

All winners would have to band together and file a civil lawsuit.

Together you can achieve more, the public should know more and if you have lawyers who really take their work seriously.

You are welcome to get in touch and if I have any news, I will let you know.

Greetings Anja

I wrote to him. He didn't even have to answer.

Submitting the complaint was a smart choice, and I'm sure our dedicated team will find a way to help you. Just keep the complaint updated, please. I have no issue accessing the site from our page - even from the Spanish version.

So, I have no clue where this problem comes from. 🤔

You know, this player is most likely to solve the issue without a lawyer. Could you please give the Casino Guru Resolution Center some time to deal with it? 🙏

If I'm not mistaken, you already know how demanding such a trial of law can be; hence, I ask you to leave that as the last resort option. Not every delayed payment needs a lawyer.✨

Have a peaceful one, dear anjmy1969!

Hello there.

The safety index is pretty transparent - just use this link to find out more.

It's important to say, that we can't simply change the "rating" each time the player expresses a bad experience on the forum or creates a user review without supportive proof - I hope that makes sense. The user reviews are the proper tool to comment on your experiences. Since we do not know what exactly happened, it's fair to keep the user rating outside the safety index value. Official complaints submitted through the Casino Guru Resolution Center are quite the opposite, though.

Don't worry, every time we prove that the casino acted unfairly towards a player, the casino gets black points:

https://casino.guru/complaint-resolution-instructions

"Let's start by stating that not all complaints are justified. Therefore, if the circumstances and evidence show that the casino has not done anything that we consider to be unfair, the complaint will be closed and categorized as being 'rejected'. The same happens if you stop communicating with us after submitting your complaint.

If the complaint is justified and the casino has done something unfair, the ideal scenario is that we resolve the complaint to your liking. In this case, the complaint will be closed and categorized as being 'resolved'.

If the complaint is justified and we are unable to resolve it, it is closed and categorized as being 'unresolved'. This happens when the casino either does not respond to us or refuses to do what we consider to be fair in that specific situation. You will not get your desired outcome but the complaint will be saved in our system, the casino will be punished with a lower rating from us and our review of the casino will warn other players of what happened. What's more, if the casino wants to improve its rating in the future, it will be forced to address the complaint, so there is a chance that your complaint will be resolved at a later date."

Thus, if you are convinced something wrong has happened to you, submit the complaint in the first place 🙏

https://casino.guru/complaints/create

And bring here all the other players; we aim to help anyone.

I wrote to you in facebook

I wrote to Wazamba again and made my claim again.

They simply blocked my email address.

I know it may take a long time, but I'm not giving up.

Filing a civil lawsuit is the next possible step.

It would of course be much better if all the winners of Wazamba got together and took action against Wazamba.

If there is any news, I will let you know.

If you don't receive a prize from Wazamba, please feel free to contact me.

#TogetherAgainWazamba

As Radka said, it's a possible step but it would certainly be advisable not to push the players into something like that right away. This option should be one of the last ones because it's quite a long and arduous process. 

However, if our team fails to resolve this situation, then the players can consider this solution as well. 

Anyway, if you have new information, please come back with it. I think it will be good for other players to see it. 

Hello everybody i am new in this forum and the truth is that i need some help. I had started playing in wazamba casino some months ago and everything was alright until now. Almost 2 weeks ago i won 3k and when i tried to withdraw the money wazamba asked me to verify the account for first time. I am sending them almost every day the exact documents they ask for but they keep decline them and i cant find a solution. If someone has the same experience and can help me i would really appreciate it.

Hello.

It's great you've found us because helping players is exactly what we aim to achieve here.

Now to the problem: I won't bother you with general information about the complexity of the KYC (Know Your Customer) procedure. Instead, I have a few things I could use a little tip on.

The way I see it, understanding why those documents are rejected constantly is a valid point. Have you ever been told the reason? Don't hesitate to paste in a screenshot of some email or chat conversation, if you have any.

Other than that, which documents in what format have you sent so far, please?

That should come in handy too, I reckon.

I will be here for an answer.

This is what they ask for. I send them PDF of my bank transactions and they reject them. They say we need the original papers this is modified and stuff like this. And i dont even know how to modify a document like this😅

Thank you!

Actually, it is not very funny, to be honest 🙂.

You really need to provide the original PDF version. Not just a photo converted into a pdf, for instance.

Although many lucky players are able to download their transaction history directly from Internet banking, the bank typically provides such documents.

So, to avoid misinterpretation, how exactly did you get your transaction history, please?

I know it is not funny but i am trying to be calm with matters like this. Exactly this way, i download the documents from my internet banking account and i send them to wazamba. I dont convert any photo.

Hello, they're just playing for time.

I submitted my ID and driver's license as documents every day. Always submit every day, annoy them, then it's okay by not giving up.

It's been my turn to receive my winnings since March.

Greetings Anja