Wazamba Casino - general discussion (page 8)

I wrote to you in facebook

I wrote to Wazamba again and made my claim again.

They simply blocked my email address.

I know it may take a long time, but I'm not giving up.

Filing a civil lawsuit is the next possible step.

It would of course be much better if all the winners of Wazamba got together and took action against Wazamba.

If there is any news, I will let you know.

If you don't receive a prize from Wazamba, please feel free to contact me.

#TogetherAgainWazamba

As Radka said, it's a possible step but it would certainly be advisable not to push the players into something like that right away. This option should be one of the last ones because it's quite a long and arduous process. 

However, if our team fails to resolve this situation, then the players can consider this solution as well. 

Anyway, if you have new information, please come back with it. I think it will be good for other players to see it. 

Hello everybody i am new in this forum and the truth is that i need some help. I had started playing in wazamba casino some months ago and everything was alright until now. Almost 2 weeks ago i won 3k and when i tried to withdraw the money wazamba asked me to verify the account for first time. I am sending them almost every day the exact documents they ask for but they keep decline them and i cant find a solution. If someone has the same experience and can help me i would really appreciate it.

Hello.

It's great you've found us because helping players is exactly what we aim to achieve here.

Now to the problem: I won't bother you with general information about the complexity of the KYC (Know Your Customer) procedure. Instead, I have a few things I could use a little tip on.

The way I see it, understanding why those documents are rejected constantly is a valid point. Have you ever been told the reason? Don't hesitate to paste in a screenshot of some email or chat conversation, if you have any.

Other than that, which documents in what format have you sent so far, please?

That should come in handy too, I reckon.

I will be here for an answer.

This is what they ask for. I send them PDF of my bank transactions and they reject them. They say we need the original papers this is modified and stuff like this. And i dont even know how to modify a document like this😅

Thank you!

Actually, it is not very funny, to be honest 🙂.

You really need to provide the original PDF version. Not just a photo converted into a pdf, for instance.

Although many lucky players are able to download their transaction history directly from Internet banking, the bank typically provides such documents.

So, to avoid misinterpretation, how exactly did you get your transaction history, please?

I know it is not funny but i am trying to be calm with matters like this. Exactly this way, i download the documents from my internet banking account and i send them to wazamba. I dont convert any photo.

Hello, they're just playing for time.

I submitted my ID and driver's license as documents every day. Always submit every day, annoy them, then it's okay by not giving up.

It's been my turn to receive my winnings since March.

Greetings Anja

First of all thanks for responding.

Secondly did you take your winnings or not and if yes after how much time?

Another important tip is to save all the winnings you have won as a screenshot and also download the game history.

For me, Wazamba manipulated the amount several times, so that my winnings became less and less.

Ok i understand thanks again for the response

I see. As I said, I just wanted to be sure about its origin. Sadly it truly looks like the casino employees should receive additional training on how the documents need to be handled. 🙁

I'm sorry I could not be more helpful.

At least you may submit a free-of-charge complaint, just in case you struggle far too long. Kindly check out this guide on how this feature works.

How do you feel about that?

I think it is fair to add that your complaint was actually closed as unjustified. With all due respect, deal with it and stop chasing other players with your unsupported ideas.

Do I really have to remind you each time?

"Thank you for your emails. Unfortunately, I didn't find any relevant conversation that would suggest that someone else played in the casino instead of you. According to your game history, you played down your winnings to zero and made 36 deposits after that. It is highly unlikely that someone would do that after being "robbed" of 80000€. In the conversations you forwarded, you basically complain about your withdrawals. Since all withdrawals you made were processed and received and there is no sign of abusing access to your account, I'm afraid your complaint will be rejected. If you disagree with our decision, please turn to the Gaming Authority (certria@gaminglicenses.com). I wish I could be of more help."

If you don't stop bringing this topic up each time a new player posts an issue, your permit to create posts here will be restricted.

Can you please consider that?

Ok again thanks for the responses i will try to find a solution as soon as possible. Either way i take my money or not i will submit for suer a complaint about wazamba casino.

Thank you too. We'll be here if you need more details about the complaint or whatever suits your needs.

Would you kindly keep us posted on your progress? The others might find it handy, I'd say. 🙏

One way or another, I wish you a pretty quick solution!

Of course i will provide information if something changes. Thanks again

I would be careful...Because your colleague recognized the differences himself.

But I won't post anything anymore.

I expect respect from you too.

All the best

Please do not try to say you do not understand. I know the whole background of the complaint I mentioned. I personally discussed your posts with Matěj many times in the past due to that.

It is the path you have chosen. Those are the consequences.

I respect you as a human being, but I can't ignore the constant denigration you try to spread here. 🙏

Stay well.