Wazamba Casino - general discussion (page 9)

Good morning, 2 days ago I won 1000 euros with a bonus of €30 in the end after two days the withdrawal was canceled saying that the machine paid me by mistake

Hi, did you ask how this is possible or for some proof from the casino that there was an error ? 

Yes, they say that it was an error on the slot and that they shouldn't have paid me. They say that with the maximum 5 euro coin bonus I could win €25. The problem is that the bonus is not what they say but it was a crab bonus and I won 60 € with which I then won the written amount.

I'm sorry, but what is this scrab bonus?

One way or another, I was about to suggest submitting a complaint to you, and now I see you already have one with a very similar issue, but against another casino.

Just to be sure, have you encountered the same issue in both casinos? Or just in Wazamba, please?

Well, one way or another, your current complaint surely needs a better update 🙏 Please do so by using this link.

I was wrong, it's always the same

Since this is a problem at Wazmba Casino, I have moved your posts to a specific casino. 

However, Radka asked what the scrab bonus is. Could you describe it or tell me what it means ? 

The scrab bonus would be a bonus that they give you when you top up.

you have a chance to win free spin or playable money.

it is a kind of machine with a robotic arm to control and fish the object

Good afternoon Radka, finally this statement....

Your colleague Peter discovered these difference amounts, just like me, and that brings me to my lawyer.

.......Didn't you notice the differences in your balance when making withdrawals (€6641.80 was missing on March 22nd, €25889.31 was missing on March 24th and €28277.50 was missing on March 25th), as in specified in one of the Excel documents? Sheets you sent? In my opinion, these are quite significant and noticeable amounts. Have you contacted the casino about this?......

Automatic translation

But I will not send you any further messages and your other customers will also respond.

If I had gambled away my winnings, I wouldn't fight so long for your justice.

I have a physical disability, but not a mental one.

It's not nice that you accuse me of lying.

That's all at the end!!!

Kind regards, Anja Meyer ♥️

Good evening my friend because I saw that you have faced the same problem as me in wazamba if you see this message please send a reply and I will find a solution

Hi, how did you solve it?

I understand it better now. You deposited in the casino to get this bonus and you won with it, yes ? 

However, Petronella is waiting for your answer, so it would certainly be useful if you could provide it so that she can move on.

Just click here to update your complaint.

I'm curious to see how this all turns out in the end and I'm quite interested. If you have anything new let us know. 

What specific problem did you face and how did you manage to solve it if you offer your help ? 

Dear user.

This is hardly the whole story, and I won't be the one to bring up the unbelievable responses we got while dealing with your rejected complaint.

In terms of fairness, you failed to back up your series about the casino, thus the complaint was rejected.

https://casino.guru/wazamba-casino-the-player-s-experiencing-an-unspecified-1

In light of this, your constant attacks against this casino on the forum won't be tolerated anymore. There are others who seek help here, but that does not mean you need to step in every time and keep repeating the same stories, since this is not your personal blog.

This is my only concern. I'm glad this is finally over.

Be well.

I haven't yet that's why i am asking for help

I have talked about my problem with radka 2-3 days ago. I am still trying to find a solution.

Clearly I've seen it before, but I had a feeling you'd managed to resolve the situation since you offered to help. Now I understand that your problem has not been solved yet and you are still having trouble with the fact that you cannot verify your account ?

I think a good solution would be to open a complaint with us, where our team would try to help you. How do you see it ? 

I will try a few more times to solve the problem alone. If not i will come here again to find a solution together. Thanks for the offer.

Of course I'm not gonna force you into anything. When you've run out of options, you know you can contact us and our team will try to help.

Hopefully, that won't be necessary and you'll have sorted out your worries by then. Fingers crossed. 🤞☘️

What's your problem;

I had won 3 thousand on wazamba and as soon as I started withdrawing it they asked me to do account identification. I have been sending the papers they are asking for for two weeks now and they insist they don't accept them so I can't get my money out. If you have faced something similar I would really appreciate an answer.