Wazamba Casino - general discussion (page 24)

Hello,

I had requested the closure of my account and received confirmation of this via email and in the Telegram chat. At that time, I also checked whether I could still log in – I couldn't. Therefore, I assumed that the closure had been successfully completed, as confirmed in the email.

Well, a few months later, I received an email informing me that I had received bonus credit. Curious, I went back to the site – and lo and behold, I was able to log in again.

Sure, thanks for explaining your situation.

Sometimes this can happen. If you only close your account and there are no gambling-related issues involved, some casinos may simply reopen it after a certain period, for example after six months or a year. Then, as happened in your case, you may start receiving bonus offers and similar promotions. I have seen this happen many times.

However, if you clearly tell the casino that you want your account closed permanently, or you specifically mention gambling problems or concerns related to gambling, then situations like this should not happen.

In cases like this, the best approach is that if you have already closed your account and the casino reopens it or sends you bonus offers even though you do not want to play, you should clearly tell them that you want the account permanently closed, not just temporarily restricted.

If you ever need help with closing an account and the casino refuses to do so, you can contact our team and we will see if we can assist.

This is the original request from back then:

Hi Jana,

Thank you so much for your message and for stepping in.

This concerns my request #46170522: There I asked to have my account completely deleted/closed because I simply have no more luck and no longer wish to play.

This exact request has been completely ignored for six days now – neither my VIP manager (Mauri) nor anyone else has contacted me, even though I've followed up several times. This is incredibly disappointing, especially since I've always been a loyal customer and happily recommended Wazamba.

As I mentioned, if you need help and nobody from the casino gets back to you, while your account remains open despite your request to have it closed, you can open a complaint with us.

I will leave you the link here as well, just in case you need it.

I do not know why the casino is taking so long and has not responded to you for about a week, but you do have the option to use our services and we will see if we can help.