Wazamba Casino - general discussion (page 14)

Unbelievable, how is this possible?

Hello, may I also know if the casino gave you any reason why you have a problem with 3 selections? How long have the problems lasted? Do I understand correctly that you haven't received the money yet?

Feel free to write me more about it so I know if you need help or not.

I will wait for a response.

Hello, thank you for the answer, yes, I have a huge problem, two withdrawals, one 5000 kx, the second 2800, both are fine, the withdrawal was to the card, the second day on the account, 3 withdrawals 12500 with the fact that I allegedly exceeded the amount for the withdrawal of 500 euros, so I rolled over 100 kc and made a withdrawal of 12,400 kc after a while, it was rejected again the next day, I already messed it up, we recommended a bank transfer, it's been going on for 4 days and still nothing, only that they don't tell me anything about it, that there are no parts and keep writing to the financial department that they will postpone my selection as urgent, of course everything is fictitious, I do not recommend anyone to play at this casino, you will only lose a lot of money and nerves

I have enough screenshots from communication, etc. They document everything thoroughly, if they send the money, I will write everything here carefully

Hello,

thumbs up for that careful documentation, it's a very good approach in such situations.

I have to be honest, overall it seems to me that there is starting to be a problem with the use of payment/debit cards in this industry overall. Some countries have already banned it completely this year. I certainly don't mean to defend anyone, but the fact that they almost immediately offered a wire transfer makes sense in this context. Plus, when you add to that the previous selections were pretty good, it really sounds like a momentary problem to me. Anyway, bank transfers generally take a few days and if card withdrawals are not working for anyone at this casino now, then the finance department must be absolutely inundated with new requests. So delays are to be expected and I hope they have a fair waiting list.

Please try to hold on, this casino is not one of those that do not pay outright, and it is certainly not the intention to tempt players with delayed payouts, I dare say.

Anyway, thanks a lot for this information. We are of course interested in further developments and hope that the money will appear very soon!

Hello and thank you, as I already wrote, they document everything carefully and if the money comes, I will write everything properly here, I am not here to harm the casino, but to help me and possibly help other players, my review, I am not here to spoil

However, a huge problem is that on the online support they will write to you that they do not have information about your choice, that it is in the competence of the fictitious financial department in my opinion, which is quite strange, each advisor will write you something completely different

It certainly doesn't sound the best, but as was said, try to hold on a little. When everyone writes you something different, it's not reasonable, but if someone else always gets to you, it's probably useless. Also, I don't think it's a fictitious department, because many casinos have the same and if they really have a delay or technical difficulties, then it can take time. I would really like the fact that you have already received some withdrawals, and not small ones, so maybe it will be a matter of time.

If not, you know that you can contact us and we will try to help you.

I guess money will appear in your account soon or you will get some new information.

When that happens, let me know. 🙂

I suck like crazy, I'm a fair person, yes, I was quite nervous about it, even after reading your reviews, but I understand, I play too, so some people start kicking themselves when they lose, nothing to the point, today my money arrived to the account, the transfer cost me 500 kc, but these are small things

You see, sometimes you just have to wait and things will work themselves out. However, I know that sometimes things should not be left to chance, so I heartily congratulate you and I am glad that you got your money. ☘️😊

I don't know if I've asked you before, but what method did you choose, since it cost you some fees?

I made a withdrawal by bank transfer, for that reason I was quite confused, because they refused to withdraw to my card countless times, the casino is good, but there is definitely room for improvement, anyway, as I already wrote, the money arrived today, then I was further confused by the reviews here, which some Of course, I dare to say that they won't be true, someone loses 100,000 and then has nerves in the bucket and goes to write reviews everywhere, but that wasn't my case, thanks and good luck to the players, good luck and don't lose the barracks

I am writing to seek assistance regarding an unresolved issue with my prize payout from the EURO Roulette Race Week tournament. I placed second in this event, which can be confirmed by my betting history and the tournament leaderboard.

According to the terms and conditions, the prize money of 1000€ was supposed to be credited to my account within 72 hours. Unfortunately, one week have passed, and I have still not received the prize money. This is a clear violation of the terms and conditions from the casino side.

I contacted live support and sent emails, they did not give me any response or explanation for four days. If I do not receive any response from the casino, what options do I have?

Are they affiliated with any fair gaming organizations where I can file a complaint?

Is there any possibility for legal action?

Any help from the community is helpful.

Thanks in advance!

So, what about writing your own review, where you can share your experience with others? Maybe it'll help someone in the future.😉

Just follow this link if you wish to share.

I'm just glad that you have received your money after all.👌

Hi. Have you received any updates regarding the price you have won yet? Please let us know, and if you need some help getting the money, our complaint team can try to intervene in this case.

Good evening, I have been waiting for three withdrawals from wazamba casino since the 17th of the month and still nothing, in my chats they keep replying about a delay in processing due to workload, what will happen I feel like I will lose the money I won... It has been 10 working days and nothing, while they told me 1 to 3 working days.... 🤔🤔🤔🤔🤔

Good morning. Does anyone know the address of the Wazamba office?

Have you had any updates regarding your withdrawals? If you have no luck, our complaint team can try to intervene, but only after the 14-day time period passes. Let us know, please.

We don't.🤷‍♀️

Are you trying to get in contact with them regarding your complaint? Hopefully, our team will be able to do that soon, and your case will be resolved. I'm keeping my fingers crossed.🤞

I contacted live support yesterday. They said payment was made last Thursday but it may take 3-5 business day until the money arrives. They are already 7 days late on their prize money payout but I will wait until Wednesday and keep you guys posted. Thanks for the reply.

That is good news. You could try to check with your payment provider as well, just to see if everything is okay on their side.

Let us know, we'll wait here.