Wazamba Casino - general discussion (page 15)

Yesterday I contacted live support again. Finally the problem was resolved and they credited the winning prize to my account. Event though they were 9 days late, I'm still happy that I it's finally resolved. Now I'm going through the withdraw process. Thank you for your help!

Hi, can anyone handle my complaint?, it was opened on Monday. Thank you

Good morning, I hit a jackpot of 62,000k on Wazamba and after paying 25,000 euros they closed the account without giving me any explanations...terrible

9 days is quite a lot but in the end the most important thing is that you got the prize as you say. 

When you mention that you are going to withdraw money now, make sure you let us know how that goes as well. What payment method do you use ? 🙂

Hi, here is a timer that is important for all parties. Tomas has quite a lot of complaints and he tries to get to each player as soon as possible but you have to be patient. He will look at your messages you sent him and then he will answer you.

But about your situation. I don't think it's right to just close a player's account without an explanation and it would upset me too. When you hit the jackpot, congratulations, but I don't really understand why you were only paid half of it. Did the casino explain that to you ? 

Anyway, I hope it gets sorted out and you get all your money. If you have an update be sure to let me know. 

they answered me this.

https://anjmy1969.blogspot.com/2024/03/sammelklage-gegen-wazamba.html

hello there! It has been some time 🙂

I just want to mention your rejected complaint 👈 in order to keep the conversation fair. I also vividly remember the debates surrounding it.

Take care.

I was afraid of this. Well, the only way seems to be patient with the complaint.

I imagine Tomas will ask the casino representative for further explanation. Until the complaint reaches this phase, I fear we won't have more to add. I'm sorry.

Jaro I hope everything gets resolved...

I'll be hoping as well, whatever new news you have be sure to get back to me. 😉

Excuse me. What does administrative decision mean? In live chat they tell me that my account is closed due to an administrative decision

Dear Radka,

I would like to answer you because I find this topic with Wazamba and Co very important.

Your colleagues helped me very well and professionally back then.

I have a law firm in Curacao that has my documents. It can be clearly proven that I did not receive any winnings.

I am therefore looking for other winners who have experienced the same thing.

I'm sure you'll agree with me that it would be a lot of money for you personally, which you are entitled to.

That's why I won't give up and will try everything to get the winnings.

Justice must prevail, don't you think Radka?

I would like to thank you and your colleagues again for your great support back then.

Greetings

sent to you by Anja Meyer

PS: The tip about a class action lawsuit came from the lawyer.

Hi, it may be based on their decision, but I can't tell you for sure what exactly is behind it. Casinos sometimes resort to this, but it is important that you have cashed out and have an account with 0, so you don't have any money there. If these conditions are not met, then the account should not be closed.

I would say, or I think it is, that one of the reasons can be when a player wins a lot of money and the losses are not so big. In that case I can imagine that something similar could happen, but obviously the reasons could be different. The casino probably won't say them so it's a pity because sometimes a fair explanation would be appropriate.

So the casino has come up with this, yes, they're closing your account ? 🤔

My account was closed following a jackpot of 62,000 euros. I already have an open complaint with your colleague Stephan

Hello again.

As we have tried to explain to you on numerous occasions, what you still perceive as some form of justice is far from a fair perspective. I am afraid nothing has changed.

Therefore, I think there should be a proper response when you approach members who are unaware with your general truth once more.

So, one more: is this whole thing still about our rejected complaint, please? We were even unable to determiate the desputed amount due to your inconsistencies. If this is related, I ask you kindly to keep it fair and square for others. That's all I ask from you.

Attorneys operate in distinct ways, lawsuits provide them their wagers 🙂

I have been discussing a fair approach instead.

Hi there! And, congratulations!!!

I saw the reply:

"To be fair @stefan I ask you to change the amount of the claim, the casino paid 3 pending withdrawals and now the missing balance is 27000. Thanks"

You know that when you win big, especially a jackpot, the casino will most likely close your account and investigate your gaming history. because the win is quite big. Sometimes they need to cooperate with related game providers, since most jackpots are paid by game providers.

In any case, I'm glad to see the withdrawals have been moving!

Thank you Radka for your enormous kindness. Let's hope everything gets resolved. I'm so worried🙁

Hi Radka! I'm so scared that I won't see my winnings 🙁

I sympathize with you and I would also be worried, but since they have already paid you some part of it, that would probably put me at ease. 

Also, the fact that Stefan contacted the casino and their high safety index could be a good sign. I know it's not pleasant to wait in a situation like this, but for now it's the only thing we can do and I firmly believe that you will get the rest and enjoy the money.