Wazamba Casino - general discussion (page 15)

It certainly doesn't sound the best, but as was said, try to hold on a little. When everyone writes you something different, it's not reasonable, but if someone else always gets to you, it's probably useless. Also, I don't think it's a fictitious department, because many casinos have the same and if they really have a delay or technical difficulties, then it can take time. I would really like the fact that you have already received some withdrawals, and not small ones, so maybe it will be a matter of time.

If not, you know that you can contact us and we will try to help you.

I guess money will appear in your account soon or you will get some new information.

When that happens, let me know. 🙂

I suck like crazy, I'm a fair person, yes, I was quite nervous about it, even after reading your reviews, but I understand, I play too, so some people start kicking themselves when they lose, nothing to the point, today my money arrived to the account, the transfer cost me 500 kc, but these are small things

You see, sometimes you just have to wait and things will work themselves out. However, I know that sometimes things should not be left to chance, so I heartily congratulate you and I am glad that you got your money. ☘️😊

I don't know if I've asked you before, but what method did you choose, since it cost you some fees?

I made a withdrawal by bank transfer, for that reason I was quite confused, because they refused to withdraw to my card countless times, the casino is good, but there is definitely room for improvement, anyway, as I already wrote, the money arrived today, then I was further confused by the reviews here, which some Of course, I dare to say that they won't be true, someone loses 100,000 and then has nerves in the bucket and goes to write reviews everywhere, but that wasn't my case, thanks and good luck to the players, good luck and don't lose the barracks

I am writing to seek assistance regarding an unresolved issue with my prize payout from the EURO Roulette Race Week tournament. I placed second in this event, which can be confirmed by my betting history and the tournament leaderboard.

According to the terms and conditions, the prize money of 1000€ was supposed to be credited to my account within 72 hours. Unfortunately, one week have passed, and I have still not received the prize money. This is a clear violation of the terms and conditions from the casino side.

I contacted live support and sent emails, they did not give me any response or explanation for four days. If I do not receive any response from the casino, what options do I have?

Are they affiliated with any fair gaming organizations where I can file a complaint?

Is there any possibility for legal action?

Any help from the community is helpful.

Thanks in advance!

So, what about writing your own review, where you can share your experience with others? Maybe it'll help someone in the future.😉

Just follow this link if you wish to share.

I'm just glad that you have received your money after all.👌

Hi. Have you received any updates regarding the price you have won yet? Please let us know, and if you need some help getting the money, our complaint team can try to intervene in this case.

Good evening, I have been waiting for three withdrawals from wazamba casino since the 17th of the month and still nothing, in my chats they keep replying about a delay in processing due to workload, what will happen I feel like I will lose the money I won... It has been 10 working days and nothing, while they told me 1 to 3 working days.... 🤔🤔🤔🤔🤔

Good morning. Does anyone know the address of the Wazamba office?

Have you had any updates regarding your withdrawals? If you have no luck, our complaint team can try to intervene, but only after the 14-day time period passes. Let us know, please.

We don't.🤷‍♀️

Are you trying to get in contact with them regarding your complaint? Hopefully, our team will be able to do that soon, and your case will be resolved. I'm keeping my fingers crossed.🤞

I contacted live support yesterday. They said payment was made last Thursday but it may take 3-5 business day until the money arrives. They are already 7 days late on their prize money payout but I will wait until Wednesday and keep you guys posted. Thanks for the reply.

That is good news. You could try to check with your payment provider as well, just to see if everything is okay on their side.

Let us know, we'll wait here.

Yesterday I contacted live support again. Finally the problem was resolved and they credited the winning prize to my account. Event though they were 9 days late, I'm still happy that I it's finally resolved. Now I'm going through the withdraw process. Thank you for your help!

Hi, can anyone handle my complaint?, it was opened on Monday. Thank you

Good morning, I hit a jackpot of 62,000k on Wazamba and after paying 25,000 euros they closed the account without giving me any explanations...terrible

9 days is quite a lot but in the end the most important thing is that you got the prize as you say. 

When you mention that you are going to withdraw money now, make sure you let us know how that goes as well. What payment method do you use ? 🙂

Hi, here is a timer that is important for all parties. Tomas has quite a lot of complaints and he tries to get to each player as soon as possible but you have to be patient. He will look at your messages you sent him and then he will answer you.

But about your situation. I don't think it's right to just close a player's account without an explanation and it would upset me too. When you hit the jackpot, congratulations, but I don't really understand why you were only paid half of it. Did the casino explain that to you ? 

Anyway, I hope it gets sorted out and you get all your money. If you have an update be sure to let me know.