Wazamba Casino - general discussion (page 13)

Anyway, I was paid by wazamba 4 times out of 500€ and I lost 250/300€ out of my pocket, it's a fine company, you're probably doing something wrong or you've done something wrong it seems to me

Hello.

i made a withdrawall from wazamba. They are sayin that it take up to 3 days for them just to send the money. That is weird right? I usaly get the money on my account in 3 days.

Your tought?

Hello. We give casinos 14 full days to process the payment, actually. Especially when it comes to the first withdrawal, the casino needs to verify the account of every player and sometimes this procedure could be more time consuming.

Please let us know about any development with your withdrawal.

Hi.

I understand that but. On my account it said that i dont need the verification..

Okay, as long as the casino doesn't need any verification from you, then you probably won't have to go through this process just yet. 

However, let us know how it goes with the withdrawal and if you finally got the money in the mentioned timeframe.

Good luck ☘️

Hello.

First withdrawal did take 4 day to process other withdrawals were made in 2 days. I got all my money. Bad thing about is that you can withdraw only 500€ per day.

So it's actually good news that you already have all the money. It's comforting for sure, but on the other hand I see that 500 a day is not enough for you. Unfortunately, that's the way the casino has it set up, but the most important thing is that you didn't have to wait too long and you got it all. 

Do you think you will continue to play here despite this limit or will you find another casino ? 🤔 

For me, Wazamba is a very POSITIVE, RELIABLE site. I won almost HUF 6,000,000 2 years ago and there was no problem with the payment. I have won smaller amounts here before, I remember more than once that I made a payment, I waited a week and then the money was returned to my player account.. I made a payment again and it arrived after a week.. So I can't say that it was free of obstacles, but for me there was no doubt. The documents to be submitted were also a bit tricky, some of which I considered too secret, but the very kind and helpful staff helped me in everything and they were available 24 hours a day, which I have not experienced in many casinos so far. They asked for invoices with my name, which I don't have, they helped me solve it in a different way... the payment may be delayed, please be patient ❤️ I will be happy to confirm my prize with a picture if anyone needs it. 😊

I wish you a lucky day 😊🍀

That is really nice to hear. If you are interested in writing a review for this casino, please follow this link to do so.

Good evening, they closed my account for no reason, they tell me that they emailed me the reason but they lie, I haven't received any email..I had balance in it and they don't want to give it to me

Is this situation still persisting, if I may ask? When was the last time you were able to log in to your account? Maybe try to check the spam folder in your email as well. It happens many times that an email from a casino ends up there.

Our complaint team will review your complaint and, hopefully, be able to solve it.

Please come forward with any updates from the casino, we'll wait here.

No, I've looked everywhere, they haven't sent me anything, they just close the account because they don't want to pay, they do the same to others, stay away from thieves

Thank you for more information. Now our team has started to work on your complaint and hopefully they will be able to get to the bottom of this issue.

In the meantime, if you have any updates from the casino's side, please let us know.

Requested a withdrawal of around $400 nine days ago, still processing and not paid out, would avoid this casino...

Hi, did the casino tell you any reason why the withdrawal is still pending ? Have you verified here yet or was it not necessary ? Have you had any successful withdrawals before ? 

I am asking these questions because we give casinos a full 14 days to sort out everything necessary and send the money to the player. If they fail to do so then we will try to help if you file a complaint. 

So I will wait for your reply. 

Yes I have made three more withdrawals and I was paid normally .. yes I have done identification I sent them all the papers and they accepted them all .. no because I didn't have time to withdraw my money because they closed my account for no reason .. I don't know the reason why this is done they just don't want to pay because they are thieves

Hi, I replied to another player but never mind. Seeing that you have a problem and you have filed a complaint, our team will do their best to help you. 

It's not right that they closed your account without giving a reason and I would like to know as much as you do. I hope that after a deeper search it can be found out. 

Nevertheless, we will have to be patient and we will see how the whole situation develops. 

Thank you very much I hope so!!!

They only told me that it takes 1-3 business days, and that delays can happen, when i contacted live support they again told me the same, that my money is safe and its on its way, but its been too long without a reason, its not a big win.

When i go in settings and in verification it says that at the moment my account doesnt require additional verification. I will keep track and if they dont pay, after 14th day ill open a dispute..

Clearly, I think that's probably the best you can do. I'm sure there may be some delay but I'd like to know what's going on and not just general information. 

Anyway, we'll have to keep a cool head now and hopefully they'll keep their word and the money will get into your account. 

I will wait for an update.  😉