Wagerinox Casino - general discussion (page 5)

Hi, first of all I would like to say that I'm sorry that you got into this situation. I think it's been quite a long time without money for several weeks, without any reasonable answer. However, you are one of the many who have the same problem. 

I would recommend filing a complaint on this link, but so far I've seen that the casino doesn't make much of an effort to resolve these situations. Nevertheless, you should definitely file it because if the casino does not resolve anything, it will at least get black points and the safety index will be lowered. 

As for contacting the authority, according to our website the license is unverifiable, so it is quite possible that you will not get any answer. 

Anyway, will you go ahead and file a complaint with us ? I don't know how it will turn out, but you don't pay anything for trying and maybe the casino will wake up and start to solve these situations.

Hi, how long have you been waiting for the withdrawal ? Of course our team will try to help you, but so far as we can see the casino is not responding to complaints. I hope this will change. 

I won $70 last month at wagerinox casino. I only play with crypto. I sent my verification docs and didn’t hear anything so on Christmas Eve I contacted customer service through chat and the lady said we’re not doing any transactions or business right now due to the Christmas holidays besides, that had so many winners they are backed up on payment processing.. So I sad how do I get my money she said I need to send screenshots of all my crypto wallets to them in an email. I’ve played at at least 50 to 100 casinos and I’ve never had anybody ask me for a screenshot of my crypto wallets. Does this seem right?

Hello, apparently you need to complete account verification to be able to withdraw, so I don't see the problem. Anyway, how long are you waiting for your money and account verification to be completed ?

However, if you read the cases here you will see that players have been waiting for quite a long time for their money. I don't want to scare you, but it will probably be the same in your case. 

Regardless, I would recommend you to file a complaint here and we'll see where our team gets to and try to help you. Are you in? 

Why would they need to see a screenshot of my wallet I’ve never had any casino ask for a screenshot of my wallet. They can verify my account without a screenshot of my wallet.

I would not trust them...i never been asked also for that. They dont pay out your money anyway so i would just not take the risk sending it

Since your complaint is still ongoing, I suggest you keep your tone friendly. If you are convinced anyone would be more concerned about your case, you are welcome to take that chance. But if you prefer our support, stop with the insults.

Some casinos prefer to verify your deposit method, or perhaps, I should say, want to see whether the wallet you used for that is your own. Usually, the screenshot covers that.

It is quite common in additional cases; kindly note that this kind of check is, for example, very common in Europe.

So, the main question is, can you provide the screenshot? I bet it should not take you much time to do so.

I would do that to get the money out.

For your offensive and made-up accusations, I'm restraining you from accessing the forum.

The Complaint Team will decide whether they aim to support someone like you through an open complaint.

We prefer to spend your time and resources on players who truly need help, not on the likes of you.

Stay well.

Im waiting 10 teams, why on earth do you give this a 6.2. you recommend this casino, they are scammers. You let people gamble there, please remove the 6.2 to a 1.0 I contacted a lawyer in Curacao, he told me it is a pure scam.

Yeah what I truly don’t understand is knowing all this Casino Guru still rates them so high???? There’s another casino on here called Raging Bull slots that have scammed hundreds of people and yet they still have a decent score as well. Makes be very sis of this Casino guru site. Also, I have never received my money back from a complaint I have made on here. So if you want to collect your money go to a site called Ask gamblers they’ll get it back.

Hello,

I suggest you mind the tab called "safety index explained".

Below-average is really not a recommendation, I'd say.

Frankly, we do not take the withdrawal speed into account because it is not comparable:

https://casino.guru/our-casino-reviews

Additionally, we allow casinos 14 full days to deal with the KYC, gaming history, additional checks, + the withdrawal itself.

I'm not familiar with your lawyer; I'm, on the other hand, familiar with our process. If you seek free-of-charge help, I would consider submitting a complaint, minding this:

"Let's start by stating that not all complaints are justified. Therefore, if the circumstances and evidence show that the casino has not done anything that we consider to be unfair, the complaint will be closed and categorized as being 'rejected'. The same happens if you stop communicating with us after submitting your complaint.

If the complaint is justified and the casino has done something unfair, the ideal scenario is that we resolve the complaint to your liking. In this case, the complaint will be closed and categorized as being 'resolved'.

If the complaint is justified and we are unable to resolve it, it is closed and categorized as being 'unresolved'. This happens when the casino either does not respond to us or refuses to do what we consider to be fair in that specific situation. You will not get your desired outcome but the complaint will be saved in our system, the casino will be punished with a lower rating from us and our review of the casino will warn other players of what happened. What's more, if the casino wants to improve its rating in the future, it will be forced to address the complaint, so there is a chance that your complaint will be resolved at a later date."

Source: https://casino.guru/complaint-resolution-instructions#consequences

I'm sorry you feel cheated by the casino, maybe the complaint won't be necessary in the end. 🤷‍♀️

That's interesting; this casino is "below average", and your complaint was against the casino with a low safety index.

Raging Bull Casino and Raging Bull Slots Casino both seem decent. I hope you understand we just can't change their ratings because you wrote something on the forum. We investigate player's accusations first through the Resolution Center.

All complaints can't be resolved, I'm sorry. Good luck with AG!

Has anyone managed to withdraw any money from this casino?

Frankly, it seems the casino is not responding even to others. 🙁

I'm truly sorry to say that, but most likely this first bunch of complaints we've received is showing how the casino decided to handle players' issues...

I hope something will change quite soon.

My withdrawal has now been pending for over a month... Contacted support yesterday, this is the answer I got:

Hi, !

We understand there have been delays, and we're committed to rectifying the processing backlog promptly. Utilizing a date and chronological system for payouts, we assure you that your payment will be processed soon from our side

Best regards

Wagerinox

Same answer as the other 20 times I've contacted them. I have no hope of seeing my money.

I remember when we dealt with this and you still had an open complaint. I'm sorry that the casino didn't react in the end and what they write you off is the same thing over and over again. When it's been written several times and you're waiting a month for money, I wouldn't feel good about the whole situation either. 

However, I would be happy if I was wrong and you got the money, but I'm not sure if that's really going to happen. Anyway, if it turns out well or you get a response from the casino that isn't a repeat of the same thing, be sure to let me know. 

Will keep you guys updated!