The player from the Netherlands had complained about not being able to withdraw his funds from the online casino. He accused the casino of not paying out winnings and suspected fraudulent activities. The player claimed to have won 600 euros which he had been unable to withdraw for over two weeks. He alleged that the casino closed his account and email after he persistently asked for his money. The complaints team had asked for more details and evidence such as a screenshot of the verified account and the pending withdrawal. However, due to the player's offensive language and unsubstantiated claims, we decided to close the complaint and ban the player's account.