Wagerinox Casino Review

The player from Japan indicated issues with the withdrawal process as the casino support reverted the withdrawal amount back to the balance. Additionally, the player noted having interactions with the support staff via Skype which did not resolve their concerns. The player confirmed he had never successfully withdrawn any winnings from the casino and accused the casino of being a scam. We, the complaints team, unfortunately had to close the complaint as "unresolved" due to the casino's persistent "No Reaction Policy" to our attempts at negotiation.

The player from Germany was experiencing a withdrawal delay. Despite the casino's support team informing him that his payment was in queue, it had not been processed for over three weeks. We requested a screenshot of his withdrawal request for verification. However, due to Wagerinox Casino's history of non-responsiveness to our attempts at mediation, we were forced to close the complaint as "unresolved". This negatively impacted the casino's overall rating. Despite our numerous attempts to communicate with the casino through various channels, they ignored our efforts. We strongly advised the player to avoid this casino in the future.

The player from Japan, who was an affiliate of the casino, complained about non-payment of his affiliate earnings and withdrawal delays faced by several players he invited to the casino. Despite having reached out to the casino, he had received no responses. All invited players had completed KYC and met the minimum withdrawal amount, but the casino had not processed their withdrawals. We clarified that our platform mediated player issues with online casinos and didn't handle affiliate-related complaints. We advised him to seek assistance from legal professionals for his affiliate-related issues.

The player from Sweden had been waiting for the withdrawal of 14000kr since December 27th, after account verification. Despite having received only automated replies about a 'backlog', the player had also mentioned the inability to access live chat and continued deposit offers from the casino. Despite our attempts to communicate with the casino, there had been no response. We had marked the complaint as 'unresolved' which might have negatively affected the casino's rating. We recommended the player to contact MADRE – an alternative dispute resolution service.

The player from Germany had used a bonus at Wagerinox Casino, fulfilled the turnover, and had requested a withdrawal over a month ago that hadn't been paid. Despite multiple attempts to contact customer service and confirmations of his verified account, the payout had remained delayed. Our team had attempted to mediate the issue, inviting the casino representative to join the conversation. However, despite repeated attempts, the casino had not responded. Given the casino's lack of a valid license and lack of reference to any ADR service, we were unable to further assist the player. The complaint was marked as 'unresolved', potentially affecting the casino's rating. The player had been advised to choose casinos based on their reviews and ratings in the future.

The player from New York was unable to withdraw $600 from his verified account at Wagerinox Casino, despite the casino's claim to have processed withdrawal requests within 24 hours. It had been six weeks without resolution. Despite our attempts to engage with the casino and resolve the issue, they did not respond. As the casino operated without a valid license and did not refer to any Alternative Dispute Resolution (ADR) service, there was no gaming authority to whom we could escalate the matter. Consequently, we had to mark the complaint as 'unresolved', which might have negatively affected the casino's rating.

The player from Italy had requested a withdrawal prior to submitting her complaint. Unfortunately, her winnings had not been received yet. She had been informed by the casino that the withdrawal process would take 36 hours, but it had been delayed beyond this timeframe. The Complaints Team had advised the player to wait for 14 days and confirmed that they would intervene if the payment was not processed by then. The player confirmed that she had passed the KYC verification and met the wagering requirement. Despite multiple attempts to contact the casino by the Complaints Team, there was no response. As a result, the complaint had been marked as 'unresolved' and the player was advised to contact the MADRE, an alternative dispute resolution service, for further assistance.

The player from Sweden, despite having a verified account, had been waiting for a payout of 460 euros for 3 weeks from the requested date. He had tried to contact the casino daily but received no concrete responses. The player had played without a bonus and was unsure if there was a technical error causing the delay. Despite our efforts to resolve the issue, the casino remained unresponsive to our repeated attempts to contact them. We marked the complaint as 'unresolved'.

The player from Germany had been awaiting a payout for the last 10 days and did not find the assistance she needed, despite having a verified account. She had won the money using an active bonus and had not received any clear communication from the casino regarding the delay. The Complaints Team had attempted to contact the casino multiple times but received no response. The complaint had been marked as 'unresolved', which could have negatively affected the casino's rating. The player had been advised to contact MADRE, an alternative dispute resolution service, for further assistance.