Vulkan Vegas Casino - general discussion (page 3)

The casino didn't send you your winnings or do you have issues to deposit your money into the casino account?

Hello, I played on this casino site for the first time and won right away. Put 25 euros in and won 170. So in order to withdraw my money I have to do a KYC verification and I have uploaded all the documents. Now I have tried every way whether it is live chat such as emails or phone to reach someone who is handling this. Unfortunately got no answer anywhere. I would like to have the money that is promised to me.

Hi, how long time have you been waiting for the answer so far?

Hello, my first email went out on February 2nd, then came a germ answer, then on February 3rd, again, no answer so far, and I hadn't reached any live chat, nor by phone.

Good night! I requested the withdrawal on Vulkan vegas, I did the KYC verification, I sent all my docs and when I went to log into my account they blocked me. I can't access it at all. I already sent an email. What do I do to resolve?

Hello, what did they write to you in the German answer you mentioned, please? Did you pass KYC?

Hello, it seems like the same problem as moxhamlaura34 wrote about. As I can see all the similar cases had reported were closed as solved. I would give it a few more days and consider submitting the complaint afterward.

Hello, I never got a reply to my emails. But I don't get any advertising from them.

Hi! Can anyone give me the feedback from the vulkan Vegas site pfv??! I'm having problems receiving my withdrawals

Hello,

Feel free to browse this thread as well as other threads related to this casino. You can browse submitted complaints here.

Have you already passed KYC, please?

I have to agree with what other people are saying here. My account was verified with vulcan and I made a withdrawal of 350 euros previously. I then got a big enough win of 2750 euros last weekend. Suddenly, they want complete bank statements, my payslips and probably my liver and kidneys by the end. The worst part, they left my withdrawals sitting there for 5 days before rejecting them and requesting the EXTRA documents. Honestly, this casino is brutal and the customer service is shocking. Im 100% certain they will come back saying that they want more stuff or what I sent them is not good enough. I'm honestly sure they do this on purpose hoping you just get stressed and lose the winnings back. How casino guru can rate that kip of a provider at 9.1 is beyond me completely. Ill update this if I ever get paid, which I doubt.

JUST DO YOURSELF A FAVOUR AND AVOID THIS PLACE LIKE THE PLAGUE.

Hello, just allow me to mention, that the casino's rating consists of many aspects. I checked complaints submitted against Vulkan Vegas to find out, that almost all complaints regarding any withdrawal delay were submitted just recently and therefore are not closed yet. I would also like to mention, that most of the other cases were closed as solved, or players stopped responding. The evaluation process, as well as the complaint process, are both very time consuming, so we can't just drop the rating down because the amount of submitted complaints has increased. All need to be carefully examined first.

Hi Radka. It's a bad day when you have to complain for a company to do the right thing by its customers and give them a seamless experience. Anyway, my lesson is learned about Vulcan vegas. Get my monet out of them close account and put message in my local gambling WhatsApp group to tell people stay away. Easy.

Somehow I still understand that the casinos are asking for a hanger, proof of where to live, and a picture of a debit card.

I do not understand everything. These things include, for example, a picture of an electricity bill, which is also proof of housing. I once had an older tablet with which I took pictures for this kind of thing.

The picture had to be absolutely perfect. The image should not be blurry, even if you have separated the address information from it. Also, the weirdest thing was that just to prevent blur, when I tried to take a closer look at the shot, it wasn’t valid because all the corners of the A4 had to be visible. This was already somehow suspicious.

Casinos in general require tremendous trust and confidence from the player, although they themselves are often everything else.

Hello, I can understand your point. Just keep in mind that the casino needs to be sure, that image, pdf, or anything else must not be adjusted in any manner. All documents must be authentic - or just a pure PrintScreen. It can be pretty hard for customer service to be sure the document is really ok.

Hello,

For a long time I have been impressed by incorrect information in the viber messages from Vulkanvegas, but the last two times I took screenshots and I am writing about it.

Almost always, when I receive a bonus code in viber, the minimum deposit is 11 euros, and when I enter the code, it turns out that the minimum deposit to receive the bonus must be 12, 13, 14 or 15 euros.

The problem is not in 1, 2, 3 or 4 euros, but the information they send is incorrect.

Hello and thank you for sharing with our community. It comes to my mind whether the minimal deposit varies from account to account or whether they just have not found out that something is wrong with the vibe offers yet.

What did the live chat say?

I did not write to them because these are insignificant things.

I shared here, just informative.

Hi, if I understand it correctly, they send you a message on Viber that says you need to deposit let's say 11, but when you go to the promo page, you realise that you need to deposit more in order to get the bonus?

Yes, exactly.