I started playing on 16.11.24, deposited my own money (€169), and quickly won a significant amount of €10,000. Unfortunately, I lost that amount and was left with €1,400. Later, I won again, bringing my total balance to €3,800, which I was determined to withdraw.
On 17.11.24 during the night, I immediately began the KYC process. I submitted pictures of my ID card, a selfie with the ID card, and proof of address. By 20.11.24, my documents were approved except for the selfie with the document, so I submitted a new one. Then, you requested a selfie with both the document and my bank card. I provided that but had to redo it because I photographed the wrong side of the card.
Finally, on 21.11.24, you requested that I upload bank statements, cards, and play slips to confirm the source of funds/weal
th.
I sent them a bank statement covering the period from 07.05.24 to 07.11.24, showing only my received salary, which included my personal details and the name of my employer. Additionally, I sent my latest payslip as a precaution.
The new weekend arrived, and I waited. On 26.11.24, around midday, I noticed that the documents had been accepted. However, later in the evening, around 18:00, when I went to check if I needed to create a new withdrawal request, I saw that my account had been blocked.
I know I might seem impatient, but I’ve read that support may not always respond promptly. I also wrote to them immediately, and today I received an automated reply confirming that my message had been received—I hope they will respond soon. Still, I strongly believe that I’ve lost that money.
