V.Vegas Casino - general discussion (page 25)

Hi. I recently won on Vulkan Vegas. I requested verification and withdrawal, but I wanted to update my details because I noticed they didn't match. They blocked my account and said they could unblock and update the details, but they would take the winnings. Please help.

Hi, can you explain to me what exactly you wanted to add and what was wrong? Didn't you notice it before? It is always important to enter accurate information and check it when you register or if you entered something incorrectly.

Please try to describe to me what exactly is mistaken.

My name and date weren't saved when I created my account. My name, phone number, and email address were, but the rest weren't. I didn't notice because I was entering the correct information, but the page was lagging, most likely not saving all the information. I noticed a problem when sending documents like my ID card, credit card, and address. After sending the documents, when the page wouldn't load, I waited until it started working to update my information, and my account was immediately blocked. I wrote in the chat and email that I had sent the correct information and entered the correct information, but due to a website error, the information wasn't saved, so I submitted the documents for verification myself. Throughout this entire period, payments were made from my bank account, and I was never asked for verification. When I wrote in the chat, I received a reply that the information could be updated even after verification, and my account was immediately blocked, even though the website hadn't taken any action to verify my documents.

May I ask if all this is related to your complaint?

I can see that it was resolved. 🤔

Based on my recent experiences, I feel compelled to issue a strong warning about Vulkan Vegas. Anyone who wins there falls into a psychological and bureaucratic trap. Here are the details of my ongoing dispute over €1,300.

1. The psychological trap: The "open" balance

This is the most insidious trick: If you request a withdrawal, the money is not blocked.

The reality: The amount remains fully available in your player account.

The problem: In any reputable casino, a withdrawal is immediately canceled if the balance falls below the withdrawal amount. Not so at Vulkan Vegas! The system leaves the withdrawal "pending," even when there are no longer enough funds.

The goal: to wear people down so they gamble away their winnings during the long wait. This isn't a technical error, but systematic manipulation.

2. The "system error" excuse (5 months later!)

I have been waiting for my €1,300 since January 19, 2026. Instead of paying, the casino suddenly claims there was a technical error with an old transaction in November 2025.

My evidence: I have submitted Postbank statements and game logs that show: Everything was correct back then.

The audacity: Vegas is now trying to offset legitimate profits from 2026 with alleged (and unproven) errors from 2025.

3. Who bears the risk? (Fairness check)

This brings us to the heart of the matter: The operating risk lies with the casino!

If the software of a multi-million dollar company makes a mistake, you can't hold a player liable months later.

A casino immediately pockets all winnings if a player makes even the slightest mistake (e.g., betting one cent too much). But if the casino is negligent, should the player pay?

That's not fair play, that's arbitrariness.

My current status at Casino Guru (ID #195724)

The case was rejected even though I presented the evidence. Vulkanvegas only submitted a rewritten transaction, which isn't even allowed! And then they try to make me look guilty!

I believe that Samuel has explained everything in your complaint, and the reason for rejection was mainly that you did not provide the requested evidence, unfortunately.

Don't play on this site anymore; they're not honest with their players! Please find a good casino, but stay away from Vegas Company.

I don't understand the principle behind all the documents either. You already pay with your own bank details; theoretically, that should be verification in itself, and the other documents are just a delaying tactic. Or who knows what they might do with your data?

Did Vulkan Vegas respond to Samuel's questions, for example, by providing the logs or the explanation regarding the terms and conditions stating that the transaction list cannot be altered? They were the only ones who provided evidence, and it was clear evidence! What can the player do if the Vulkan Vegas system fails? All of my canceled withdrawals were below the payout amount! They were canceled! You simply process the current withdrawal and claim I gambled away the money! Even if that were the case, it's a system error! The casino should take responsibility for that out of fairness!

Please know that if you are unhappy with our decision, you still have the option to turn to the ADR of this casino.

And why was my user review for Vulkanvegas casino rejected? Can't you handle negative criticism? I didn't think my review was that bad at all; it's a shame it wasn't posted.

That's usually how it's eaten!

According to our guidelines, if a complaint is closed as unjustified, as it was in your case, because our complaint team found that the casino was not at fault, simply put, we are unable to approve user reviews that describe the same situation, because it would not be fair to the casino.

The explanation was also sent to you by email regarding the rejection of your review.

Hi, the problem might be with the payment method verification. Does that mean you’ve gone through or are going through the verification process, and the casino is asking you to verify your payment method? What’s the issue, and why isn’t it working?

Let me know, and if I can, I’ll try to help.

Hi, thanks for the answer, the isssue is solved, but it was harder than other casinos...

I deleted my bad comment.

You could have just left it as is and then written, as you did now, that the issue with the casino was resolved. I think it’s good for players to see what others are dealing with and that the issue was eventually resolved.

Anyway, thanks for confirming that for me.

I hope you have better luck in the future.🙂