V.Vegas Casino - general discussion (page 26)

I've been a customer for over 5 years and there have never been any problems!!!

Good day,

The Vulkan Vegas website has been unavailable since yesterday.

Does anyone have more information?

Unfortunately, I have a four-figure payout outstanding!!

Thanks for the info.

VG

Hello, I was able to access the website without any problems when I tried just now. Everything seemed to be working normally.

Sometimes there may be brief maintenance without players being notified, so I’d give it a little time. If the issue continues for longer, though, it’s definitely worth bringing it to our attention.

Could you let me know whether you’re still having trouble accessing the site?

Subject: V.Vegas — Pending withdrawal of €2,500 and conflicting verification results

Good afternoon,

I am requesting assistance from Casino Guru regarding my €2,500 withdrawal from V.Vegas (Vulkan Vegas). I am a resident of Portugal, and although I have submitted the requested documentation, I have yet to receive confirmation that the additional verification has been completed and that the payment will be approved.

1. Deposits and Winnings

I made deposits at the casino via MB WAY, which were authorized in the app and debited from my BPI account, of which I am the account holder. I also received a €150 bonus based on my deposit volume. I met the €6,000 wagering requirement to unlock it, resulting in €750 being transferred to my real balance. Subsequently, I played with that balance and reached €2,500, which I intend to withdraw.

2. Rejected Requests and Account Verification

On October 12, 2026, I submitted three withdrawal requests for 2,500 €: two via bank transfer and one via Skrill. All were rejected without a specific reason given; the transaction history simply stated that the transaction had been canceled and advised me to contact support.

Initially, my documents were marked as approved (green), but the account remained "Unverified." After several contacts with support, the account status changed to "Verified" that same day, and I received confirmation via email.

At 3:46 p.m. on October 12, I submitted a new withdrawal request for 2,500 €, via bank transfer to a BPI IBAN in my name. It was successfully registered, and the last status I was able to confirm was "New," with no approval or payment confirmed.

3. Contradictory Responses from Support

Even after the account appeared as verified, VIP support agents continued to say that documents were under review or that management needed additional verification, without clearly explaining what those were. I acknowledge that the most recent request may still be within the normal processing time, but the previous rejections and the lack of concrete information concern me.

4. Revolut virtual card ending in 2920

The casino requested photos of a card ending in 2920 and a photo of me holding the card and my ID. I identified it as a virtual Revolut Visa card in my name, which does not physically exist. The successful deposits were made via MB WAY and debited from my BPI account. It’s possible that I tried to use the Revolut card for deposits that were declined, but I couldn’t confirm this in the transaction history. I asked the casino to identify the transaction associated with that card.

I explained that it was impossible to take a photo of a physical card. A customer service representative informed me that, for virtual cards, I could submit a bank statement or screenshot showing the card and the cardholder.

5. Documentation Already Submitted

I sent photos of the front and back of my National ID Card, a photo of myself holding the document, a screenshot of the Revolut virtual card (with the CVV hidden), the official confirmation from Revolut identifying card 2920 as linked to my account, proof of MB WAY deposits, BPI documents for the €300 and €600 debits, proof of the BPI IBAN, and bank documents related to my address.

To avoid any confusion, on October 13, 2026, I obtained an updated confirmation from Revolut, with an address matching that on the BPI statement.

Although I have submitted everything that was requested and explained the virtual nature of the card, I am still awaiting a definitive response regarding the acceptance of the supporting documents and the payment.

6. My Request

I request Casino Guru’s mediation so that V.Vegas can clarify: (a) the exact status of the €2,500 withdrawal; (b) the reason for the three previous rejections; (c) whether the Revolut and BPI documentation is sufficient or which specific document is missing; (d) whether there is any additional verification preventing the transfer; and (e) the expected timeframe for a decision and payment.

I am available to cooperate and provide supporting documents and conversations with customer support privately and securely. I do not intend to avoid legitimate verification procedures; I simply want a clear explanation and for the withdrawal to be processed if the applicable conditions are met.

Thank you for your help.

Portugal

Hello. Thank you for describing the situation so thoroughly. The latest €2,500 withdrawal was only submitted on October 12, so its "New" status alone would not yet be unusual. However, I understand your concern because three earlier requests were rejected without a specific explanation, while the information about your verification status has also been inconsistent.

The key issue now is whether the casino has accepted the alternative evidence for the virtual Revolut card ending in 2920. Since no physical version of that card exists, the screenshot and official Revolut confirmation identifying you as the cardholder are relevant. The casino should also clarify which attempted or successful transaction caused them to request verification of that particular card.

I would leave the current bank-transfer request active and avoid submitting further withdrawal requests through different payment methods for now. Please continue cooperating with any reasonable verification requests and keep all communication in writing.

Your complaint has already been submitted and is waiting for review, so there is no need to open another one. Once the Complaints Team contacts you, please provide the latest withdrawal status, the casino’s responses, and the supporting documents directly through your complaint. Sensitive banking documents should not be posted publicly on the forum.

Is the current withdrawal still marked as "New," and has the casino confirmed whether your latest Revolut document was accepted?

The withdrawal status is listed as "New," and I just confirmed that all the documents I submitted have been approved.

Okay that's good sign.

Now I think it will be important to be patient and I would like to know when status of your withdrawal change.

Good luck.🍀

Yesterday, I was asked to provide another document, which I sent and which has already been approved, but I still haven't heard back from them.

Hopefully, it was the last document. 🙂

Let's wait now for another progress.

Good evening. I'm just dropping by to let you know that the payment was made on Friday. Thank you for your cooperation and attention!

The best news. 🍀

Glad you got your money.

Enjoy it.

Do you think you will stay here and play again?

I've already placed an order and made another purchase for a similarly high amount; I'm waiting to receive it.

Got it. 🙂

Let's see if everything will go smoothly.

You can update me again if you want.

Good luck with your withdrawal.

I'm still waiting for a response from the system. Yesterday was the first business day after I requested the withdrawal, and what really upsets me is that this casino's customer support is terrible.

I guess no one enjoys being in a similar situation and I get it's frustrating. You consider customer support terrible, and I respect that, of course.

For now, I suggest we take a break and you will let us know when something new arises. Hopefully it won't take longer than necessary. 🍀

It's been more than 48 hours and still nothing. I don't understand why they promise this deadline if they're not going to meet it.

Hello, it feels strange, doesn't it? In most cases, casinos prefer to avoid guessing deadlines, while players consider it a lack of information and are concerned anyway. Well, I know it's been a difficult situation; sadly, patience is still the key.

I included more information in the new complaint. Let's discuss it there. Because the situation has gotten worse.

I'm sorry to hear the situation has gotten worse. Is it related to the casino's latest response in the complaint thread? If so, that would be understandable.

However, I'd like to be completely honest with you. Here on the forum, there isn't much we can do to move things forward, since our complaint process is the main way we investigate specific situations players find themselves in. I think it's worth keeping that in mind.