The player from Germany reports an unresolved withdrawal issue with Vulkan Vegas, concerning a payout of €1,300 dated January 19, 2026, which has not been processed. Despite ongoing communication with support, the casino provides an outdated payment receipt and ignores his concerns about the discrepancy. He seeks help to clarify and execute the correct transaction.
Vulkan Vegas Casino - Player's payout has been delayed.
Opened
Current status
Waiting for Casino Guru to reply
5d 17h 10m 50s
Vulkan Vegas Casino
Safety Index:Very highCase summary
Discussion
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2 days ago
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2 days ago
Hello,
Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.
- Based on the screenshot you uploaded with your complaint, the withdrawal request of €1,300 from January 19 appears to have been declined. Could you please clarify why you believe this payment was successful?
- Have you checked whether the declined amount was returned to your casino account balance?
- There are several failed transactions visible in your transaction history. Were the amounts from these transactions always returned to your casino account?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
