V.Vegas Casino - general discussion (page 23)

I deposited 20 euros into my vulkan-vegas account, I played, I won, I made a withdrawal request and they rejected it, asking for an identity document at the beginning, they asked me for a selfie with an identity card and a selfie with a credit card. then they asked me for the employment contract... more than a casino it seems like the Digos of the police station to me, it seems to me that they want to find a trick to refuse it. Check... I have already contacted the state monopoly agency to request support... my real balance must be sent to me via bank transfer like the other platforms do, bet365 and PokerStars take a maximum of half an hour to check only the identity card They don't ask for selfies or anything else...

We'll see how it turns out ..

The whole process you have described here is an usual KYC in many online casinos. We always recommend to players that they fully cooperate with the casino because that is the only way to successfully withdraw their money.

Please let us know the outcome, we'll surely wait for your reply.

Hello, can someone can tell me how long time can take to withdraw 50 eur? Now it is 14 days of process, INSANE!!!

Hi!

Not sure how to put this, but the longer it takes, the harder it is for a non-participating party to make a good guess.

I imagine you did not expect such a response but rather a good answer, yet without knowing details and not being part of the casino crew, that would be just guessing.

But rest assured, the complaint is about to serve its purpose. Give the team time to investigate the matter further and extend an invitation to the casino representative to participate in the complaint. That will undoubtedly be beneficial.

dont Know why this site continues to rate Vulkan as high as they do.

it is not a good site to play on. For numerous reasons.

please do not play on this site. Just look at the sheer amount of complaints Vulkan has thru casinoguru, almost 1400. Compare that to other sites, I don’t give a damn what anyone employed by Casino Guru says, this site is NOT player friendly. Terrible withdrawal policies;SLOW AS HELL, small amounts only approved. DO NOT PLAY HERE. There is many better CUR license choices than this BY FAR.

a rating of 9.8 is NOT justified in anyway

I know you are not interested in any response from us, but such a topic needs to be addressed:

The problem lies in the fact that we do not include withdrawal process speed in the Safety Index. It just says that the casino is trustworthy because it pays out the winnings, though the value does not say how quickly you will get the money.

We can't measure it; that's the only reason. That would require a special code for each combination of country, payment option, nationality, KYC measures, and so on.

Thus, to fill up information not included in the Safety Index, we provide user feedback. As you may see, the rating says "bad" 👈 mostly due to a slow, complicated KYC or withdrawals.

If you browse the complaint section, you will see that many complaints submitted so far were about the dealy. On the other hand, only one case out of more than eight hundred has never been solved.

I perfectly understand that players not familiar with our guides or processes keep saying which Safety Index is not adequate or what we should do better. It's about finding a balance between things we can measure and aspects found across the site. Sadly, some players simply see just one number.

Safety Index + user reviews + complaints + forum = full scaled picture

I hope it helps others understand the complexity of this site.

isn't this casino on the blacklist???

https://casino.guru/vulcan-vegas-casino-review-1

Hello, on Monday I deposited 20e at vulkan vegas casino. I received 3000e and gave it for payment. Yesterday they sent me an email to send the documents, I sent them and today they again asked for a picture of the card, after 2 hours I wanted to enter the casino and they blocked my account. I wrote to them and they said that they blocked me because I have several open accounts and that if I want they will unblock me but that I won't get the money.

May I ask if you are aware of opening multiple accounts at this casino?

It is actually not allowed in most online casinos, and we believe that every casino should block it whenever a player tries to open more accounts with the same credentials.

Please provide us with more information, and hopefully we can resolve this issue together.

Hello, the casino you posted is now closed and not working. It was a copy of the original casino that was also written in the review. Did you see it? This casino in the thread you are posting to looks like it is fine. 

But why do you ask ? 

My old credit card expired and on the vulkan vegas app I put the new card and after all the procedures they made me do, twice already, such as photos with documents and new card, they still haven't loaded the money, they refuse to withdraw.

Did the casino approve all the documents you sent? When exactly did you start this verification process, if I may ask?

Our complaint team would gladly look into this issue. Whenever the 14-day time frame passes, they will be able to intervene and see what can be done.

So, please keep us informed about any news.

I have been waiting for a withdrawal of around 200EUR, wayy past the 48 hours in their T&C. I try to contact customer support, but get the same lame answer about some "technical issues". No one can answer anything, there is no phone support. The KYC is also really slow. I would not recommend this Casino at all.

I don't trust this Casino. It's always had problems. It's very poorly regarded here in Brazil.

So, is your account fully verified, and which payment method did you use, if I may ask?

I actually wonder what the technical issue could be. Sometimes it is caused by the large number of withdrawals, so maybe this is the case as well.

Please let us know if you have any updates, for sure.

Problem solved thanks

Good morning, I made a withdrawal but it hasn't been credited yet, is everything ok?

Hi there!

It seems the withdrawal is not fully resolved. Not every withdrawal is instant. I suggest giving it a few working days and then consulting with the casino's support. What payment option did you choose anyway?

hello!

I'm completely lost. I've done Vulkan Vegas kyc. When I wanted to transfer my winnings to my account, they made me send all kinds of additional documents. Now today I went to check things are far away, they have blocked me. How is that? I can't get my winnings now? How do they do this? without any kind of notification!

Hi, when did the casino ask you for additional documents and how long has the whole situation been going on? I would say that it could be due to the fact that while they are checking the documents, your account is blocked for the time being, and when everything will be fine, it could be unblocked. But that's just what I think and it doesn't have to be that way and the casino should always warn the player when something like that is going to happen, so that they at least have some info.

So let me know and if nothing happens in the next few days, then we will try to help you.