Viggoslots Casino - general discussion (page 5)

This was soo untrue you really had me excited like you actually knew I was gonna get that money they are mega casino is a scam 💯

I do not know what happened.

Hello, I have a problem with Viggoslots. Until now they have always paid out reliably but today they canceled my withdrawal with an email saying that I allegedly violated the bonus terms and conditions. could someone help me here

Hello.

I'd say, at first, we would need to know which rules you are accused of breaching. Can you share the casino's full explanation? If you didn't receive any, ask the operator and let me know.

To help you out, we need to learn what the casino thinks you did.🙏

BEWARE SCAMS!

I deposited €100 and got a bonus of €100.

I played big bass bonanza and hotline 2.

I came to €760.

I paid out €600 and accepted that the bonus would expire. That means the €100 bonus was gone and I still had €60 in real money. With that I spun a bit normally and bet the last €30 on roulette on red, but didn't make any profit.

The entire winnings were then withheld and I only received the €100 deposit back into my player account. So even though I accepted that the bonus expires and I continue playing with real money and didn't win any money with the €30 on roulette, that's their reason for withholding the entire winnings.

ATTENTION NOW COMES THE BEST!

I then spoke to support via live chat.

We wrote for quite a while and I tried to explain that this is cheating and I'm right.

I was then permanently banned without warning.

That means the €100 that was in my player account is now gone.

Based of what you described here, you surely shouldn't lose your deposit based on your conversation with the live chat. Anyway, when it comes to playing with the bonus and then rejecting the bonus money later, it crucial to know the exact bonus terms and your actions.

I assume that's what my colleagues are going to deal with in the complaint you've already submitted so I don't want to go into much details here.

I received this as an email:

We at ViggoSlots Player Protection Team will be contacting you regarding your last contact with our customer support team where you made a refund request.

We would like to inform you that after reviewing your application, we will not be able to refund the deposits as requested.

This decision was made in accordance with the following terms and conditions, which you did not observe when registering your account with us:

9.4 The gambling regulations and platform services are subject to the laws of Curacao. It is your sole responsibility to comply with all applicable laws in your country of residence and if applicable law in your country of residence permits you to gamble there and therefore open an account with us. We will not be responsible if you breach or violate any applicable law. Otherwise, we reserve the right to refuse to submit your account or deactivate your account without incurring any liability to you.

This is the biggest scam I have ever seen.

Not only was I denied winnings, but my own money was also stolen.

Answer from Live Chat:

English:

Lia: Understand than we close your account for security reasons without possibility to be reopen and keep the balance.

16:07

Lia: We wish the best for the future.

16:07

Lia: It was a pleasure to assist you. Feel free to reach out anytime. I wish you a nice day.

16:07

German:

Please note that for security reasons we will close your account without the possibility of reopening it and keeping the remaining balance.

Well, well, well...that sounds interesting. So I understand it in a way that you may played from a restricted country in their casino and even though they let you deposit and play with your money, they're going to keep your balance as the punishment.

Please, add the exact texts you copied here into your complaint as well. I believe that's a useful info for our Complaints team.

I had the same case, but it was explained well to me and it makes sense in my opinion. I also played with a bonus. Paid out and continued playing with a remaining balance. Then I played high bets of €10. The first payout was canceled for me, with the explanation that the money I was playing with came from the winnings that came with the bonus. This is probably because it is not a real Wager Casino and otherwise the bonus conditions can easily be abused. Makes sense in my opinion. For example, if you play with a bonus that has a high wager and finish it, the money is purely conditional. With a wager free bonus it simply works differently. Well, I can understand the excitement, but I can also understand Viggoslots here. I even think there are bonus terms, but I would have to check again.

Hi there,

Sadly, due to the translation process, some points were partially lost, I'd say.

Could you help me with this part where you said "This is probably because it is not a real Wager Casino and otherwise the bonus conditions can easily be abused."

I just want to be sure - thank you!

We confirm receipt of your email,

Regarding the refund of €182.52, please note that it was approved by our finance department on October 17, 2023.

The refund has been made to your account number ***9528.

For your information: Once validated by our finance department, the refund may take up to 10 calendar days to reach your bank account.

We invite you to wait until October 27, 2023 before coming back to us.

In case of non-receipt of the refund, we ask you to provide us with an official bank statement with all transactions from the relevant dates in PDF format.

We can then forward it to our finance department for further investigation.

Hello dear team from Vigoslott.com, I'm still waiting for my money. I'll keep reporting negatively about ViggoSlots to all online casino review sites until I get my money. That's the last mess.

Lazy excuse for not paying out the amount you won.

I registered with Viggoslots in March 2023 and lost about €5000,

Then on July 15, 2023 I won almost €10,000 with a €400 deposit without a bonus and then paid out €8,000 to my German Iban account

My payout was checked and approved by gigas, then 3 days later the money was returned again. Apparently it was my bank's fault. I asked my bank, we didn't know anything about it, then I made a second attempt with a different IBAN number supposedly transferred 10 days later the same thing happened the money was credited back to Viggoslots. I then chatted live with Viggoslots for 45 minutes and tried what options there were but in order to get paid out they kept me waiting in the chat for so long and didn't give me a clear tip how I could get my payout. There were no problems when making deposits with the credit card, when paying out from Viggoslots I have various options German IBAN Spanish IBAN Luxembourg, no help from vigoslott on how to get my money. When asked what happened again they couldn't give me a clear answer. I made the mistake and continued playing in frustration and lost everything again. I advise everyone in my situation not to trust these online casinos because I have played at several online casinos for years and mostly lost and when it came to paying out my money wasn't paid out for alleged reasons. Please be careful because you can just throw the money out the window. PS familiar with these alleged casino testers only write positive things about certain casinos, we rely on them to play and then you have nothing but problems. I think these positive testers are paid for by the casinos.

Date of Experience: July 29, 2023

The problem is that whenever you continue playing with the money you won and you eventually lose it, it's hard to claim any refund from the casino. The casino can always claim they were waiting for you (maybe some documents etc.) and you'll claim the opposite 😕

Good day,

My withdrawal at Viggoslots is also delayed. Apparently because they have to do extra checks in their payment department. I passed the KCF check without any problems, played without a bonus and now everything is supposed to be delayed, why?... You should be happy to deposit everything you lose again, but it is made so difficult to withdraw in this casino. I don't think it is very customer friendly.

May I ask when exactly your account was verified and if you had any successful withdrawals before at this casino? What is the current status, please?

Good day,

The verification was via email and went very quickly without any problems. I have not yet received a payout from this casino. And the current status is that I am being put off and only told that I will be checked again carefully because they want to be very precise. I don't know with what...

I can also send screenshots of the emails here.

Kind regards

It will not be necessary to post any screenshots, do not worry. Could you be more specific, please? How long are you waiting for your withdrawal? I am asking because we usually give casinos 14 full days to process the payment. If it comes to the first one, it is usually more time-consuming, which is why we have this time frame.

Hi,

My account is verified and Viggoslots is not giving back my money and I am worried about it. Can someone please help me to get my money from the Viggolsots.

Hey, how long are you waiting for your withdrawal please? Did the casino tell you anything about this delay? Have you played here with the bonus or not? 

Please describe your situation more so I can understand it better.