Viggoslots Casino - general discussion (page 6)

I put the withdrawal request on 19/10/24 and the support is useless as they even dont know what is going on. No bonus.

i just want my withdrawal its been more than 48 hours and I am looking to get my hard earned money

Thanks for the reply, we give casinos 14 days to pay out a player, so I'd say you're about halfway there. 

If support is useless, what do they tell you please? 

I would question the whole situation and try to find out what's going on and if you don't get the money by the time I mentioned, let me know and we'll try to help. 

Hello all gamers.

Just want to give a tip to those of you who have not filled in the maximum bet on game limits. I had missed them and they cost me dearly. Alternated between the two "Mighty Wild Panther" slots. Fun slot that I had good fluency on this weekend. Went from 200 up to 9,000 and then went down to 7,500. I then intended to transfer most of it to my account at Swebank, but was told that they wanted a document that showed that I was the owner of the account. Tried to fix them but they were Sunday so I thought I'd have to fix them on Monday. I think they are strange as I have made transfers before. When I got home later in the evening, I thought I'd check if the luck lasted. Guess I'm not the only one who has lots of tricks that you think will make a difference. Personally, I sit and drum quickly with my index finger as I don't want autospin. The trick is that on those particular slots, they are silent until you press the volume button, so when you commute between tracks, they happen every now and then that you forget to turn it on. Sat and drummed while I watched the new Beck film. When I look down, they say deposit... I didn't understand, but saw to my horror that I, who had been playing 2×4 all weekend, had reached the increase button, which is a few mm to the right of the spin button. 9 press 2×400 then something extra press 2×200 then the account is empty. So damn sad when for once you won some money. Know that they are my own fault for not filling in maxbet but at the same time think that the sound should be on when you enter the slots and why put the buttons so incredibly close to each other? After all, you print many thousands of prints during a weekend, so I assume that they happened more than me. Thanks for the word!

So that's a great misfortune I would say. I don't even know what to mention about this situation because it's very sad. Unfortunately the way the slots are designed is mostly the same. The buttons are pretty much close together because they don't have much else to be in. You have to be careful, even though I know I don't have to tell you that after this experience. Too bad you lost such good money and please be careful in the next sessions. 😥

I requested a €50 withdrawal on the 18th and haven't received a single update since. I've already withdrawn €50 before, which took four days. Now it's been six days, and I've been waiting. I'm also KYC verified, which is so stressful with Viggoslots, since other similar sites only take one or two days.

No information from the casino regarding the withdrawal whatsoever?

Try to check the spam folder in your email as well because sometimes these kinds of emails can end up there.

Have you contacted the casino in any way to ask for the explanation?

Not a single message, unfortunately. I can't find anything in my spam folder either. However, the confirmation for my first withdrawal was in my spam folder. I'm still waiting, and the support chat keeps telling me the same thing: that the withdrawal is being reviewed by the team.

Please inform us on Monday if there is any movement with your withdrawal. We'll wait for the update.

Hey Romi. Unfortunately, I still haven't received any updates. Support has been telling me various things for days, saying that my issue would be forwarded to the relevant team. Today, the chat again said that the team is experiencing a high volume of withdrawals.

The money was transferred after all. In my opinion, it took far too long, and the support is really bad.

I am glad that you finally got the money, and I understand your point here, for sure.

Perhaps it'll be better to move somewhere else? What do you think?

I have absolutely no complaints; I made winnings of over 2000 euros with a 20 euro deposit and withdrew it.

Hello, I'd like to file a complaint because Viggoslots hasn't paid out my €3000 for 7 days now. But somehow I can't find Viggoslots here, only this forum.

Hi, you probably can't find the casino because of regulations in your country that don't allow certain content to be displayed.

However, if we're talking about the withdrawal, you've been saying that you're waiting for a week now. I wouldn’t count the weekend and the holidays that just passed, so basically, it might not be that bad yet. But did you ask about this casino situation? Did you have to verify your account or not?

We give casinos 14 days to resolve this kind of situation, and then, if that doesn’t work, we might be able to try to help. On the other hand, I saw, casino is not communicating with us, so it can be harder to resolve something.

Hello,

I would like to file a complaint regarding my withdrawal at Viggoslots Casino.

I have been a regular player at this casino for around 3 years and have made deposits regularly without any problems. My account had already been fully verified in the past.

After requesting my withdrawal of approximately €8,000, the casino asked me to complete verification again and requested additional documents, including my bank statement in PDF format. I provided all requested documents immediately.

Despite this:

my withdrawal has now been pending for 11 days,

I keep receiving repeated automated responses,

I was asked multiple times to send the same documents again,

and I have received identical verification emails more than once.

The casino repeatedly tells me to "wait another 24–48 hours" or says that my case has been forwarded to the relevant department, but no concrete information or payment date has been provided.

Yesterday, they once again confirmed by email that my account is successfully verified and that no further action is required from me, yet the withdrawal is still pending.

I have screenshots of:

all conversations,

repeated emails,

verification confirmations,

and proof that I submitted all requested documents multiple times.

At this point, I feel that the process is being unnecessarily delayed, and I would appreciate your assistance in resolving this matter.

Kind regards

Hey, will you get your money back? I've been waiting 11 days for a payment of 8,000 euros. 😞

Have they explained the reason for asking for the documents again and again, though?

Was it perhaps due to the wrong format or quality?

Please tell us when exactly they confirmed that your account is fully verified, and if it is visible also in your casino account.

Hello,

Thank you for your response.

I would like to clarify that all requested documents were sent multiple times in PDF format and in good quality. The casino never informed me that there was any issue with the format or readability of the documents.

My account had already been verified in the past, and during this withdrawal process I received multiple emails confirming that my account was successfully verified again.

Yesterday, the casino cancelled my entire withdrawal request which was made via bank transfer. After more than 11 days of waiting, I received an email saying that the withdrawal had failed after approval because the selected payment method was supposedly not supported.

They asked me to submit the withdrawal again using another payment method. Because of this, yesterday I submitted a new withdrawal request using my credit card instead.

However, after doing so, I was once again told to wait another 48 hours.

Today is already the 12th day since this situation started, and I still have not received my winnings or any concrete timeframe for payment.

At this point, I feel exhausted and extremely stressed by the entire process, especially because I keep receiving repeated verification requests, repeated emails, and repeated delays despite fully cooperating with the casino at every step.

😪

Hello, and thank you for your update. The way I see it now, there is actually no problem with accepting the withdrawal but rather with processing the withdrawal. Well, that's on one side perhaps good news, but the matter is whether the casino currently has a working payment option for people in your country. That's certainly something the casino must manage in the first place; it's none of your business as a customer, and I agree that more than 12 days is quite a space for alternatives.

If I understand correctly, you are currently waiting for the card transaction to be processed, is that correct?

That could be the solution. Let's see how it proceeds.

Hello,

Yes, that is correct.

At the moment, I am waiting for the new withdrawal requests to be processed through the verified credit card method after the previous bank transfer withdrawals failed due to a technical issue with the payment provider.

The casino has now verified my card successfully, and support informed me that the withdrawals should be processed within 48 business hours.

I truly hope this will finally resolve the issue because this process has already been ongoing for more than 12 days and has been extremely stressful.

Thank you very much for your help and support during this situation.

Kind regards,

Julia