Viggoslots Casino - general discussion (page 7)

Hello Julia,

I know you have been through a lot with those withdrawals. What you described sounds promising and I truly hope there will be no further complications.

I mean, after more than 12 days, it's really a good time for the casino to resolve the situation.

Let me know how you are faring, please. I would like to be sure that you will receive the money.

They have until 8 PM today to process the payout. I’m curious how it’s going to turn out. I’ll let you know!

Hello,

I contacted the casino again today through live chat regarding my withdrawal.

I was informed that there is currently a delay with the payment processing and that I need to wait a few more days again.

At the moment, the withdrawal is still showing as pending in my account despite all completed verifications and previous assurances regarding the processing time.

Today is already the 14th day since I first tried to withdraw my winnings, so this situation is becoming increasingly frustrating and difficult to understand.

Kind regardS 😞😞😞

Hello, that's really bad news and I understand you are unhappy about it. With such a delay, one is not so much curious about the nature of the delay but rather craves reasonable or comforting updates.

Well, since things are not progressing very well, would you be up to lodging a complaint request? That's actually the option I have, though I noticed that few complaints were ignored by the casino.

This feature is free, so take a look at it and decide if you want to try.

https://casino.guru/complaints/create 👈

What do you think about the complaint?

Hello Radka,

Thank you very much for your support and understanding during this situation.

I decided to submit the official complaint request today because the withdrawals are still pending after 15 days, despite multiple successful verifications and following all instructions from the casino.

At the moment, I am still waiting for the new credit card withdrawals to be processed after the previous bank transfer withdrawals failed due to a technical issue on the casino/payment provider side.

I truly hope this issue can finally be resolved soon.

Thank you again for your help.

Kind regards,

Julia 😞

Hello, Julia.

I know it's hard and annoying, and I honestly hope the complaint will work. It almost looks like the casino is currently having issues sending money to regulated countries, such as Germany. I noticed that this is also the case in other casinos. So, brace yourself and be patient, please. Perhaps an idea: does this casino support crypto payouts, maybe? Because that's the easiest solution for those technically complicated situations...

Hello Radka,

I would like to provide an update regarding my case.

Today, the casino finally processed the first withdrawal of 5000 EUR. At the moment, I am waiting for the transfer to arrive in my bank account.

The second withdrawal is still pending.

Thank you again for your support and assistance throughout this process.

Kind regards,

Julia

Hi Julia!

I'm currently having the exact same problems with Wunderwins, which is run by the same company. Your story reads exactly like mine. I'm owed €5500 and haven't received anything yet. Today is day 15 of waiting.

Greeting,

Martin

Hello Julia!

So, it means the casino found the way, though! Thats an awesome news and Im so glad you do not have to worry about that anymore. 🙂

Let's stay in touch unless the second payment makes it successfully into your account.

Hi, today is the fourth day since I received the email saying that the money had been sent, and I’m still waiting.

Hi, I suggest we wait. There's not much else to do, but don't worry; you're not alone here.

Hello,

I would like to describe the entire situation because at this point it has become completely absurd and extremely stressful.

I started trying to withdraw my winnings more than two weeks ago. During this time, I fully cooperated with the casino, completed all verification steps, and submitted every requested document multiple times, including bank statements, card verification, and identity verification.

At first, my withdrawals by bank transfer were cancelled due to alleged technical problems with the payment provider. The casino then instructed me to use another payment method, so I submitted new withdrawal requests using my credit card.

The withdrawal of €3540 was processed and I received the money successfully.

However, the €5000 withdrawal has become a complete nightmare.

I received an official email from the casino confirming that the €5000 withdrawal had been processed and sent. In my casino account, the transaction is also clearly marked as "processed/completed" ("Verarbeitet").

Despite this, the money never arrived in my bank account.

I waited the full 5 business days requested by the casino. After that, I contacted support again and sent them a PDF bank statement proving that the money was never received.

Now the most absurd part:

Even though the withdrawal is STILL shown as "processed/completed" in my transaction history, the €5000 has somehow returned to my casino balance again.

So currently:

the transaction is marked as completed,

I received confirmation emails saying it was processed,

but the money was never delivered,

and it has returned to my casino account anyway.

At this point, I honestly do not know what is happening anymore. I have never experienced anything like this with any casino before.

This entire process has now lasted for more than two weeks and has caused enormous stress and anxiety.

I would really appreciate any further assistance because this situation no longer seems normal.

Kind regards,

Julia

Hello Julia, I'm sorry to see that you are still stuck in the middle of this. I briefly checked the complaint and thought it would be best to wait for the casino's official response because guessing won't help very much here. 🙁

Perhaps a stupid question: are there any other possible payment options left for you? I'm thinking of something that wouldn't be directly limited by a payment provider—maybe a crypto transfer?