1 year ago
Velobet is a great site. I made my withdrawal request sometime at night and when I woke up the following morning the money was in my bitcoin account. lighting fast payout!!!!
Velobet Casino - general discussion (page 5)
1 year ago
I'm glad you like this casino. Do you have something else you would like to highlight, for example a favourite game or provider ? Alternatively, do you have anything you would like to see the casino improve ? 🙂
1 year ago
I played on the Sportsbook only.
1 year ago
Sure, so sports are probably more your cup of tea than the casino. In that case, I hope you will continue to do well and win as much as possible. Good luck. 🙂
1 year ago
@Radka - thank you for explaining and now I understand why you put what is in their terms.
Would it be helpful to add something to the section ‘Doesn't accept players from United Kingdom’ registration may not be blocked so you risk not being able to withdraw winnings (for example)?
My Live Chat with Velobet Casino:
Me
I am from the UK and managed to register with you, but as I understand it you do t allow UK players. What do you do to prevent this and if I played and won would I be able to withdraw winnings?
Live Chat
After full verification, you will be able to make a withdrawal. You need to verify your identity, address, and email as well.
Me
So you do accept players from the UK then?
Live Chat
We accept Players only from those countries and geographic regions where online gambling is allowed by law. It is the Player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the Website
Me
You are not answering my question properly - you say does not allow UK players yet you do - how does that work please?
Live Chat
UK players are also permitted to play on our website.
Me
Do you not think then you need to remove the UK from the restricted Countries list so there is no confusion?
Live Chat
Please wait, I will check the information for you to give you detailed information
They stop responding and suddenly this appeared but the chat had been ended!
Chat
Could you specify which point you are referring to in our terms and conditions?
Please note that the chat will be closed automatically due to inactivity.
If you have no further questions, I'll close the chat with you and wish you a nice day and good luck!
1 year ago
https://casino.guru/profile/323214/rolling
See my post above, i posted this here and shared with the Curaçao Master License provider, I have written an email to them earlier!
1 year ago
If you wish to File a Complaint with the (CEG) you must click on the License Seal on the Velobet.com website, otherwise they will not consider your complaint!
Scroll down the page, past the License Certificate, to this:
Edited by
Jaro 1 year ago
Reason:
Forbidden link
1 year ago
Thanks for your help, I think some players will find this information useful.
12 months ago
Hi can i ask what process you took in getting this back as i think the same has happened to me and im now concerned. Ive also wrote complaint to velobet and heard nothing in 3 weeks
12 months ago
Hello, can you describe what happened in the casino please ? I'm asking to try to understand the situation and maybe it would be possible to help you.
As for the complaint against this casino, where did you file it ? To an authority ?
12 months ago
Hi there. Basically i filed the complaint to support@velobet.com as advised on live chat. This was apparently sent to a compliance manager. I then chased and chased for about 2 weeks seemed like no one knew about my complaint so eventaully was tild they found my complaint. By this point compliance came back qnd still didnt know what my complaint was. So had to resend all again. I dont want to bad mouth them in any way as everything else has been great. But this one complaint is for alot of money and would have hoped after 4 weeks it would have been resolved and refunded.
Blaisep
12 months ago
Hi there. Sorry this is not what my conplaint is regarding. It was a problem with there site with an internal error. Ive had a email from info@velobet.com. im hoping this will be resolved cery soon. Im still having faith in them.
1
12 months ago
Can you tell me how it works on here and how you can help.
1 year ago
After raising concerns about my deposits showing a descriptor* of the actual company Webops Ltd (a company I have never heard of, let alone purchased anything from), I challenged Velobet Casino and after a lot of email exchanges they agreed to refund me all my deposits amounting to over £580 - have received all monies!
*‘Descriptors are intended to help the cardholder identify the products or services purchased’.
If the cardholder doesn't easily understand the billing descriptor and recognise the transaction, a chargeback can be initiated.
12 months ago
Hello!
I think you might find this newly added post quite interesting:
Stay well!
1
12 months ago
Hi there. Basically i filed the complaint to support@velobet.com as advised on live chat. This was apparently sent to a compliance manager. I then chased and chased for about 2 weeks seemed like no one knew about my complaint so eventaully was tild they found my complaint. By this point compliance came back qnd still didnt know what my complaint was. So had to resend all again. I dont want to bad mouth them in any way as everything else has been great. But this one complaint is for alot of money and would have hoped after 4 weeks it would have been resolved and refunded.
12 months ago
How about submitting a real complaint now? I mean, browse this guide, and if you are in, use this link to start the show: https://casino.guru/complaints/createaaa
Unlike the casino (I had to say that), we are happy to assist even here on the forum, so don't hesitate to ask questions if you have any.
I think you should complain right away!
12 months ago
I just wanted to trust velo bet to resolve this on there end as i do believe in them. Im gonna wait a xouple of hours to see if i get a response as im very disappointed with the last response i got.
12 months ago
Sure thing, no pressure. I just wanted you to know there are other ways you may want to try.
For now, I wish you good luck!
Edited by author 12 months ago
12 months ago
If i raise my issue here what happems next please
12 months ago
It is all written in the guide, remember?
Simply put, these steps will follow:
Step 1: The player fills out a complaint form and submits it.
Step 2: We analyze the complaint and player's responses in the form and take a look at the casino and its T&Cs.
Step 3: We write a complaint description for our system and ask the player any additional questions to understand everything well.
Step 4: Based on everything we know, we try to give advice to the player to see if the situation can be resolved easily, without contacting the casino.
Step 5: If it is needed, we invite the casino to join the conversation and provide their side of the story.
Step 6: Based on the outcome, we close and classify the complaint, which will influence how the casino's Safety Index will be affected.
Once you submit the complaint, it gets reviewed by our first response team member, and as soon as this is finished, your complaint gets published. Soon after, you'll be announced to present additional information, associated emails, for instance.
Anything else? 😉
12 months ago
Hi Radka
Can i have some advice. As i siad i would give velobet chance to resolve my complaint. This has approached the 4th week and i actually got a reply today. They could not seem to see an issue with there site even tho i took a screen shot of the issue. This amount i. Fighting for is £3000. Today as gesture of goodwill they offered me £1000. As nice as that is its still not my full amount. I seriously no they were in the wrong and i dont know what action to take now. Can you advise what actions i should take. I have replied to them as ots nice they offered the 1000 but i feel they know the full amount should be given back.
