@Radka - thank you for explaining and now I understand why you put what is in their terms.
Would it be helpful to add something to the section ‘Doesn't accept players from United Kingdom’ registration may not be blocked so you risk not being able to withdraw winnings (for example)?
My Live Chat with Velobet Casino:
Me
I am from the UK and managed to register with you, but as I understand it you do t allow UK players. What do you do to prevent this and if I played and won would I be able to withdraw winnings?
Live Chat
After full verification, you will be able to make a withdrawal. You need to verify your identity, address, and email as well.
Me
So you do accept players from the UK then?
Live Chat
We accept Players only from those countries and geographic regions where online gambling is allowed by law. It is the Player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the Website
Me
You are not answering my question properly - you say does not allow UK players yet you do - how does that work please?
Live Chat
UK players are also permitted to play on our website.
Me
Do you not think then you need to remove the UK from the restricted Countries list so there is no confusion?
Live Chat
Please wait, I will check the information for you to give you detailed information
They stop responding and suddenly this appeared but the chat had been ended!
Chat
Could you specify which point you are referring to in our terms and conditions?
Please note that the chat will be closed automatically due to inactivity.
If you have no further questions, I'll close the chat with you and wish you a nice day and good luck!
After raising concerns about my deposits showing a descriptor* of the actual company Webops Ltd (a company I have never heard of, let alone purchased anything from), I challenged Velobet Casino and after a lot of email exchanges they agreed to refund me all my deposits amounting to over £580 - have received all monies!
*‘Descriptors are intended to help the cardholder identify the products or services purchased’.
If the cardholder doesn't easily understand the billing descriptor and recognise the transaction, a chargeback can be initiated.
Hi there. Basically i filed the complaint to support@velobet.com as advised on live chat. This was apparently sent to a compliance manager. I then chased and chased for about 2 weeks seemed like no one knew about my complaint so eventaully was tild they found my complaint. By this point compliance came back qnd still didnt know what my complaint was. So had to resend all again. I dont want to bad mouth them in any way as everything else has been great. But this one complaint is for alot of money and would have hoped after 4 weeks it would have been resolved and refunded.