Superb Casino - general discussion (page 2)

We give casinos 14 days to resolve withdrawals, so if nothing changes and you still have problems and don't get your money, feel free to contact us and we'll try to help.

My favorite thing would be if it wasn't necessary and you got your money but we'll be here if not. 

I'll be waiting for an update.

All right, thanks for your effort!!!

Due a withdrawal of £1700, requested it on the 18/11/23 so they've now exceeded the 21 working days they claim it can take to process withdrawals - I keep getting the same copy and paste answer from their live chat (clearly just bots)

Thank you for bringing this delay to our attention. I understand this may not have been easy to do and I am so sorry we frustrated you. I will email our finance team asking for updated information on your case. We will let you know as soon as we get the feedback. I am very sorry for the inconvenience.

Any help would be greatly appreciated!

You're welcome, I hope your situation turns out well. I saw that the ball is in the casino's court and we are waiting for their response. So I hope you'll have your money as soon as possible.

Hi, I wanted to say that before the holidays it is busy for casinos and sometimes it can happen that money is delayed for various reasons. 

However, according to what you say, you are waiting for a month, which is not quite right because we give casinos 14 days to sort out the withdrawal process. Especially when you keep getting the same answer. Did the casino tell you what is causing this delay or is it still just about what you wrote ?

Either way, I would recommend you to open a complaint where our team will try to help you. You can do so at this link. 

I hope you will get your money and everything will be fine. 

So if we get €1 from this casino, a miracle will happen and I will donate it all to a good cause.

But what is more important is who has the power and can take such fraudulent casinos out of the market.

I'd be happy if it could be sorted out and you'd get the money. How you would have dealt with them is in your interest. 

However, as far as similar casinos are concerned, I'm not sure it's that easy to get them out. The truth is that there will always be such casinos, and when a player goes to play somewhere, it is necessary to be very careful and always make some kind of overview to minimize the chances of similar situations occurring. That is my answer.

Did they just close the casino down?.. its saying Webpage doesnt exsist

My website was also closed.

But Superb Casino belongs to the WINBET group and the casino is still open.

so basically we cant even enter the site to try and make a withdrawal

I played on a similar site, Mr Sloty, which you have rated as 1 - yet I was paid out. So far from what I see you're rating them higher, yet no-one has confirmed they have even been paid out, how come they're not rated at 0?

Hi, I think it's case by case, just because you got money from another casino which is rated so low with us doesn't mean that if you don't get money from a higher rated casino there might not be a problem. Especially when there is a difference of 0,8 points between them. I think it's pointless to get caught by such a difference when the casino has a lot of warnings and I certainly wouldn't deposit here at such a low one. Whether a casino would have 2 or 0 is actually quite similar. 

Anyway, what is your problem with the withdrawal and how long have you been waiting ? Did the casino even know why you have a delay ? 

Hi I have given this to our data team to check and we will see what they find. I hope everything will be ok because it would be a shame if the page is not accessible and players have their money there. 😥

I have same problem , registered with both websites . I just realised superb.bet is not opening , but winner still accessible. Does it means the funds are gone ? It’s a shame they still emailing their promotions and spins but they can’t pay out .

You're still pandering to these scammers and in turn, enabling them. I've have £900 waiting for about 6 months now and all you've done, Casino Guru, is raide their rating. You're still complicit.

Of course I haven't. 6 months of waiting now and the site is shut down.

What was bothering me is that the rating went up for a while despite all the complaints and evidence they were scammers. In addition to this frustration, your antipathy towards it exacerbated the issues as you didn't seem to have the capacity to understand why raising a score would demonstrate your algorithm as being sub par and your practices unethical. Now, I see it has dropped further in the two months I avoided your site but that doesn't explain or excuse the aforementioned antipathy.

At that point you had raised the score. How did understanding this trouble you? It doesn't take a genius to understand the issue with that yet you appeared to struggle to process it. Do you really not see an issue with a score being raised whilst there was zero evidence of any appropriate casino behaviour, even by a tiny amount?

Totally agreed, albeit a low ranked casino, it's higher than other casino's which do payout - how can it even have a rating if no one has ever had any payout from it?

I mean, does this look like a casino that we would recommend to anyone? By the way, many rating adjustments are done automatically. For example, when the casino is older (longer time on the market), they may get some + points. I know it's not ideal, but still, it doesn't change anything about the fact that we don't recommend this casino to anyone.