Superb Casino - general discussion (page 3)

Site still down...looks all our funds are lost now

Hi...did we get any updates on this website?..thanks

Hi, I haven't received any update yet but as soon as I do I'll let you know what I find out. 

However, if you still have money there, you can file a complaint with us and our team will try to help you with your situation. I think that might be reasonable, since we don't know what's going on with the casino yet. 

ok done..thanks

Great, so be sure to let me know how your case is going and if you managed to resolve anything or if you got an update. 

I hope everything turns out well. Good luck. ☘️

Hello I just wanted to help with this and will be raising my own complaint but it seems they have moved to a new site with web address superb1.bet

i logged in there with my details and saw my withdrawal still says awaiting after 7 weeks.

anyways I hope this helps.

Hello. I think I have received my requested withdrawal of €100. I had surprise

€100 in my account and the money can only come from Superb had not requested any other withdrawal from any other casino. Based on the bank details, I can't say 100% that the money comes from Superb, but from who else. I've just logged in to superb1.bet and landed on my account and my withdrawal request is set to zero. So hope dies last and I hope that all of you who have filed a complaint with Casino Guru all get their money.

I think without the pressure from Casino Guru I would never have received my payout.

THANK YOU TO THE CASINO GURU TEAM / YOU ARE THE BEST

Pleased to know that you received your funds, can you tell us please how long it took you to get the money withdrawn from superb , also if there is no issue in sharing a screen shot or something of receiving the funds from superb , just for little peace of mind and hope. thanks

Hello. The whole transfer took from November 12th, 2023 to December 26th, 2023. I was completely surprised that €100 was suddenly in the account. Again, without the complaint and the great help from Casino GURU, I think I would never have gotten the money.

And here are the screenshots

Hope you all get your money too.

There is hope then! I have £600 pending since the 9th of November. I don’t know wether to risk making a complaint and it potentially have a negative effect or just wait it out. The support have actually been quite apologetic to me the last few times I spoke on live chat. I’d like to know if there was any more success stories with this casino after lodging a complaint here?

I think that without the complaint I would never have received the money.

Without pressure, nothing works at this casino.

This is only my opinion

managed to log in through superb1.bet and can access my account and proceed for a withdrawal

Thank you for the information, I'll pass it on to our team who will check it out properly. I'm sure it's appropriate.

As for your withdrawal, we give the casinos 14 days to process it. Did the casino tell you the reason why it's been over a week? Of course, if nothing moves, you can file a complaint. 

I hope everything will turn out well. 

Now that's great news. 🎉🎉☘️

I'm very glad you got your money between the holidays and that everything turned out fair in the end. As you said, hope dies last, and even though I didn't believe it, it all ended happily in the end. 

I hope you enjoy the money. Have a nice holiday. 😊

It would be perfect if you got them too and you would also be happy at the end of the year. If anything changes don't hesitate to let me know. I'll keep my fingers crossed that you'll get a belated gift too. 🙂

It looks like the casino has started to solve the problems that have occurred with all players. Now we will wait to see if the money will come to you too. When it does, don't hesitate to let me know. 

I'll be waiting. 😉

Hello no problem. I’ve been waiting 7 weeks for my withdrawal. They just keep saying it’s being checked and that they’re sorry for the delay. The chat used to be very bot like but they seem a lot more sympathetic at the moment without really offering much information.

Aha, in that case then there is nothing to wait for and I would file a complaint right on this link. 

Hmm, 7 weeks check withdrawal seems a bit long to me. The casino didn't give any other reason than this yes ?

However, I firmly believe that this problem will be solved as well. So far some players have contacted us as you had a chance to see that they got their money, so I hope that will be the case in your situation as well.

I will keep my fingers crossed for you. 🤞

I hope so. It’s been frustrating to say the least. I’ve submitted the complaint anyway so thanks in advance for any help with this.

Does anyone has any idea about whats happening with superb casino , as i just try to login to superb and they taking me to another website with the name bountyreels.com, does that means they open a new shop for robbing people and making them fool.. How to login to the accounts people have is superb..