Superb Casino - general discussion

If you want to discuss anything related to Superb Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

They're all demonstrably criminals and by raising their rating slightly, casino guru is enabling this.

Is enabling what?

I understand it would seem weird when a casino with unresolved complaints has a good safety index, yet you should keep in mind that this is completely a different case.

Does this sound like an invitation to you?

What is the matter? We actually invite players to browse recommended casinos instead of joining this one.

The rating has increased! That's what's the matter. Please explain how, given all the evidence and unresolved complaints, that could be possible? Unless your algorithm is flawed.

This casino has a saftey index (rating) of 2.2. I don't really understand what's bothering you here, as it's always a good idea to check the information about a casino before you go somewhere to play. By having unresolved complaints, they get black points and therefore their rating is lowered.

Have you finally received your withdrawal jimjamjim ?

Hi, I think if that was the case he would have updated us. Based on his complaint, which was unresolved, I assume he didn't get his withdrawal, which I'm very sorry about. I'd be happy if I wasn't right. Well, let's see if we hear from him. 

I recently have played with superb.bet , deposit around £1500 with time to time and then ended on £3084. After my stake limit was reduced so decided to make full withdrawal . On their website it clearly says processing time 24H-48H.. Its more than 2 weeks now and still withdrawal status is pending and on chatting with rude online copy and paste agent, i been told it will take 7-21 business days . After reading reviews , they making players to give up but i will not give up ..Did anyone get paid here .. kindly share.

According to our information, this casino is under maintenance. Thus, I would say it will take quite some time; otherwise, we won't probably know. Could be related to your issue. 🤔

In case you played casino games, try to submit a free-of-charge complaint: https://casino.guru/complaints/create

We will do our best to help you out. Further details are listed here.

Hello.

I've only had the worst experiences. You are held back for weeks with lousy excuses to get a payout. only FRAUD. I hope that such casinos will be closed soon so that they don't cause any more damage. Personally, I have not had a large sum not paid out

but other players probably have it worse. Such fraudulent casinos are destroying the entire industry

But there are also honest and reputable casinos on the internet that then suffer from such fraudulent casinos.

but who puts the fraudulent hand in such casinos???????

Personally, I have become much more cautious again

Superb Casino is a full scam. Be careful

Hello, what was the situation in the casino when you say you had only bad experiences here ? Is it just the withdrawal that you mention ? Can you please describe a bit more so that other players have a chance to see what you went through ? 

I wanted to have my winnings paid out. I've had at least 20 or more live chats and it's always the same thing. You're fobbed off with excuses and that's been going on for almost a month. I wanted to cancel the payout and play until I lost the money then at least I would have lost it, but I can't even cancel the payout like I can in other reputable casinos. But let's be honest, at no reputable casino does a payout take 1 month. And if you read the comments on the Internet about the Superb Casino then they are similar to my experience. I'm not even interested in the lousy €100 but I hate being cheated to become. I have to say that these are isolated cases, most of the casinos on the Internet are reputable and OK. Maybe you can achieve something that would surprise me positively.

Nice day

Well, the cavalry is on the way - I'm talking about your complaint.

The most important thing I'd like to mention is the necessity of further updates when we're speaking about the complaint process. Sadly, we won't get much further without additional information, so please take a look at that - you may do so right here and now.

I'd also like to mention that when it comes to the player's winnings protection, I usually deem it much safer when the player just can't cancel the withdrawal. But I admit it may feel different in your situation 🙁.

Additionally, I would not say this casino should be considered a reputable one. Have you seen this its safety index? Despite that, members of the Complaint Team will do their best to help.

I'm sorry you have this kind of experience.

Thanks.

It's just an attempt on my part to warn and I didn't know who to turn to in such matters. The amount in dispute was not enough for the police and for the Austrian Chamber of Commerce too, although they are very happy to deal with such things. But as I said, the amount in dispute is too low for me. I'm more concerned with the seriousness of other providers of casinos or sports betting

towards those who conduct their business seriously. There are black sheep everywhere, especially on the Internet. and I have only been dealing with the security index about casinos and Guru since this case. I read Superb's advertising on Facebook and just tried it out like many other casinos.

I don't play large sums of money and most of the time you lose the money you put in, but you know that beforehand and that's okay, otherwise it's better not to play at all and if you're lucky enough to win something then it won't be paid out from some flimsy arguments.

And that's what excites me and why I registered with you.

I didn't even know such a site existed before.

Thanks

I really appreciate your efforts, and I'm grateful you came here and shared this bitter experience.

Also, I feel you are a very responsible player; it is great to know that, and I hope your healthy approach will serve as a good example for the rest of the community.

It is sad to know such casinos display irresistible advertisements on social media, sadly, this is a modern trend and partly a reason why we put our effort into the safety index.

Well, we learn from our mistakes, our role is to help avoid danger. I'm glad to see we share a common goal.

Thank you!

Please !!

And I'm glad that there is a website at all where you can exchange ideas about pleasant and not so pleasant things, and a little bit about the safety of the population playing on the Internet

contributes. There are also good and absolutely reputable casinos on the Internet.

Nice day

Yes I think it's important and certainly appropriate that players can support each other or warn each other in various things about casinos, so I think it's good.

As for the casinos themselves, sure, everything has its advantages and disadvantages, and casinos can be good and bad, just like everything in this world.

However, I noticed that Tomas replied to the complaint, so it would be useful if you could send him the answer to his questions so that he can move on. Would that be possible ?

Have a nice day too.

If you haven't already played and perhaps withdrawn money from superb casino, then don't go there, withdrawals take 7-21 banking days (21), during which time you can't withdraw again, and you can't cancel a withdrawal either, so it's a completely pointless place, but there are plenty of casinos to choose from so you can forget about such places, I myself have now been waiting for the money I withdrew from there for 3 weeks!

Hey, does that mean you still haven't received the money for 3 weeks ? Did the casino tell you why it's taking so long ?

As far as the casino itself is concerned, it has a pretty low safety index, so I would be careful in depositing here in the future. 

Anyway, let me know what stage you are in. I'll be waiting.

Hep, I'm still waiting for my money and their explanation is that the review takes 7-21 business days, so during that time they "investigate" whether I've played games according to the rules, with the right stakes, etc, etc, but now that I've read other people who made withdrawals at the same Casino the players' messages, they have not been able to make withdrawals either, the casino wants us to give up and forget about it and it makes the fact that you can't even cancel that withdrawal and even more strange is that you can't make a new withdrawal until the previous one has been processed, my situation is not very serious, because I only withdrew 100e but there are others who are waiting for their thousands of euros, good luck to them with their withdrawals, I hope you get your money and I know you will never play at Superb casino again, I will update my situation again in a week...