Superb Casino - Player’s withdrawal has been delayed.

My winnings are not being paid out by Superb Casino.

I keep being put off, being told that a lot of work and verifications are necessary, and this has been going on for a month now.

I am now certain that this casino is a scam.

I've been playing games for a long time, and this is the first time I've encountered such problems. It hurts the entire online casino industry when such casinos continue to operate in the market.

Dear ludwigschett,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• If there is any relevant correspondence between you and the casino please forward it to my email at tomas@casino.guru

Looking forward to hearing from you.

Best regards,

Tomas

Thank you very much, ludwigschett, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of Superb Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Hello, ludwigschett!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Thanks. But such casinos must be stopped from committing fraud. I didn't expect a payout anyway, I just wanted to warn other players.

Thanks again for your effort and it's great that such a portal exists, although most of it

of the countless casinos spread on the Internet act seriously and honestly.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino rating. I understand this isn't a satisfactory solution to your issue. However, the change in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. Also, the casino is not licensed, so I cannot recommend you to contact any Gaming Authority. Please let me know if you need help with anything regarding the case or if casino will try to contact you (pavel.k@casino.guru). I am sorry I could not be of more help.

Best regards,

Pavel K

Casino Guru Team