SpinsBro Casino - general discussion (page 2)

Hello.

I think all withdrawals will be pending untill the verification is fully made and also, untill your gaming history is checked. It's good the page says verified, though the financial department must authorize the withdrawals manually.

I fear you need to wait for now.

Keep us posted.

Hello, I'm verified today is the third day that's unusual and doesn't make a good impression of a casino for me, I know this payout policy from some casinos too well I've been playing for years. Always take your time when paying out so that the player cancels the payouts and gambles them away, but unfortunately they are completely wrong with this policy for me, I can control myself 🙂 . I've also been waiting for a reply from the kyc team by email for a day. I find that very customer-unfriendly. I will keep you posted.

Hello, since when does this casino have a license from Curacao? It was licensed from Costa Rica and now I see the Curacao emblem at the bottom of the site but I can't click on it. Is this a fake license or what?

The servers are extremely vulnerable. I have to log in again every time I select a game. The site crashes more often. Gameplay is OK, but I often have to close my browser and re-enter the game because the error message "please log in again" comes up.

When asked, the chat tells me to play with VPN.

I've been successfully verified and now have several payouts in the pipeline the first one has been 2 days now and usually nobody replies to create fear and skepticism hoping I'll gamble it all away. But that won't happen. Too bad I thought I had found a new regular casino. Unfortunately in vain.

And as a result, you are convinced the payout is taking far too long, am I correct? 🙂 One day? I'd say it's not so bad. I know worse...

I'm looking forward to your update, as always 🙂

Hello,

Can't say since when, but you should be able to check its validity directly on the casino's page by clicking on the Antillephone's seal. It is valid:

Actually, the casino is also licensed in Costa Rica, according to our system. The catch is that players from certain countries see Curacao and players from the rest see Costa Rica. Depends on the country of access, I'd say.

This is a common practise.

This is interesting. On the one side, most casinos are not VPN-friendly because of the possibility to avoid restrictions, on the other hand, this casino suggests it to avoid technical issues. Well, I would be careful around.

This is probably because the live chat are not real supporters but AI-controlled bots.

The answers are all similar and no information is given on the content of the payment. This proves that there are not real people sitting there, but AI-controlled bots that only go out and give information on bonuses.

The terms and conditions state that the payout after successful KYC verification will take a maximum of 2 days. Most forums and casino ratings say 1-5. I'll wait until tomorrow and then I'd like to open a complaint. Unfortunately, they don't react any other way.

updated:

Received an email saying the payment was complete but no payment was made to my bank account. Please support and enlighten

Re-update * the money recently arrived.

Hello Radka,

I see the seal from Curacao on the website, but unfortunately I can't click on it, nothing opens. I only know that from fake licenses, hence my question.

So I canceled the payouts and downplayed them. They didn't reply to me via email and I didn't get an answer on live chat Spinsbro's live chat is extremely incompetent they always refer to the email address but never get an answer about it. The reason I canceled the withdrawals wasn't because I couldn't wait any longer, it was someone else. I will possibly open a complaint here and then I will give the reasons.

I understand you completely and I've been thinking too. In the end I chose the more difficult path. Had 3 payouts and after several emails and live chat attempts, 2 were paid out to me, but the 3rd was still pending, of course I rattled it off. Nevertheless, I received the other two payments to my bank account today, but as I said, you have to put a lot of pressure on for something to happen

Aaaah - this is the catch! AI bots. Ok, that should probably explain a lot 🙂.

Just want to add we allow casinos 14 full days to process the KYC and the associated withdrawals, so, I'm glad you don't need to submit one!

I'm sorry to say that, but as far as I know we do not support complaints once that player loses the balance. I think it's good to mention that now.

Well, since you are not the only player reflected on poor customer or chat support, I fear there will be others. Here goes the mixed user rating score, I'd say. 🙁

Did you see that?

Hello again 🙂

Now I understand. According to the sources, the casino is licensed. Sometimes the website is outdated, or the casino prefers the seal to be inactive - don't ask me why, I have no clue. But I have heard about that before!

Normally, I would suggest asking the support in this case however, it seems like a waste of time.

I bet you agree. 😕

Danger!!!! Very unfair bonus conditions. Implementation bonus amount x 50. A very high value. But that is not enough. The maximum withdrawal amount of bonus funds is 5 times the bonus balance received. So €30 bonus amount = €150 maximum payout. This applies to every bonus. rip off

Hi, according to what you describe it's a pretty big rollover bonus. However, I think every player has the option to take the bonus or decline it, so if you find the bonus inconvenient, avoid it. 

But thanks for the info, because maybe other players will find it useful. 

Anyway, have you played with this bonus or just stumbled upon it ? How did you get to it ?

Hello Jaro, of course you can also refuse the bonus, but inexperienced players will be ripped off here. The bonus conditions apply to every bonus. I play there myself and haven't claimed the bonus. Other casinos play fairly and have better offers. After all, they also advertise bonus offers in order to attract new players. So beware Gambler unfair

I think the main point is how the bonus is presented to the player; the way I see it determines the probability of a good decision without hidden spikes. Could you perhaps specify what specifically is unfair besides bad limitations? I believe it would help new players significantly.

Though you are quite right, wagering 50 times is sky-high! The bonus is not worth the risk, I'd say.