I have the same problems. My account is verified according to the website, but the chat tells me that I am not verified. I was told to contact the email address but I have not received a response. I am still waiting for my money.
Hey, it's a whole weird situation because I'd be confused. So does the casino still require any documents from you or not ? How long are you waiting for the money ?
Let me know, please.
Look, I've already given up and accepted my loss, I just don't sign up and I'll never play in that disgraceful Casino again, it's as simple as that for me, Spinsbro is a disgraceful Casino, that's what they are, a bunch of thieves, they don't pay any attention or service to anyone. Your customers are really rubbish casinos.
Did you finally lose your money here or how should I understand it ? I thought we would try to help you and maybe we could get your money. So if you still have it there, let me know and don't give up. 😥
Npbody should be playing here. Go in the profile section inside the slots. Slots are set to 90% rtp which is the lowest in the industry by far.
Hello, do the games state such a number when you check them, please? If so, please paste a screenshot; I'll pass it to the Data Team immediately.
Thanks.
Some are even lower than 90%. Some 93%. Some 88%. None above 94%.
This is disgraceful....
I wonder whether this is the usual RTP, or some other type of calculation. Well, thank you. I'll pass it on. Do you know what seems quite funny? They actually care to show such a number; it is a really "interesting" thing to see.
Thank you very much for sharing this information. I found the game in our free library, and it says, "96.58%." What a difference compared to the other version released:
https://casino.guru/eastern-emeralds-90-12-rtp-slot-play-free
https://casino.guru/eastern-emeralds-slot-play-free
Well, I would not play those games.
2 weeks and no pay. Huge stalling. No help from support at all. No responses. Nothing.
Avoid this casino at all costs. The cashout is only for $900 and they are acting like its for a million.
If they do this over 900 bucks imagine what they do over 10k.
Do you know the reason for this delay, though? Is your account verified?
Perhaps our complaint team could help. All you need to do is to file your complaint here.
What do you say? Will you try it?
Hello, thanks for the fair warning. Since it has been two weeks already, has your account already been verified, or are you still in the process? I understand this feels wrong.
There is nothing I can do. They dont answer, they do not respond at all. Just nothingness.
Its been almost 3 weeks. No pay. Live chat says sorry we have alot of requests cant do anything to help you and that is it
I think this casino has stopped paying everyone
I see, and I empathize with you.
Has your account been verified in the past, please? I'm asking because a high volume of requests and the inability to even verify the account are, in my opinion, two serious matters.
How about you complain about this unfavorable situation? You can do that with no strings attached.
Let me know if you are interested in details:
https://casino.guru/guide/complaint-resolution-instructions 👈
Hello my great friend!
I have an active complaint elsewhere for now!
NO PAY
Good day to you!
Okay, good to know. I wish you a fair and quick resolution! and if anything goes wrong, our free feature is still available to you.
30 days and no pay!
Do not play here. This casino is either broke or scammer.
Well, May I remind you of the complaint, perhaps? I see no point in leaving such a delay alone.
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